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Course Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile
  • Public Scheduled Price£295 +VAT
  • Course Duration1 Day
  • Course Options
    Public Scheduled
    Public Scheduled
    Fixed content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
    Private
    Private
    Flexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
Overview
Success is often closely linked to effective communication. Whether building rapport with potential clients, dealing with customers, or meeting with colleagues in the workplace, the ability to communicate effectively is a skill that all business people need. This course enables delegates to improve their communication skills.
Prerequisites
    • There are no prerequisites for this course.
What's included
    • Clarity 4D Profile
    • Lunch and refreshments when training is delivered at our training venues
    • Comprehensive course materials and exercises
Course Content
    • Session 1 - Personal Effectiveness
      The key aim of this first session is about creating self-awareness and understanding of others. The session will open by gaining individual and collective recognition of the need for improvement and then generating ‘buy-in’ to this development process.
      Understanding self - Recognising strengths and weaknesses and areas for development
      Understanding others - Recognising others’ behavioural styles and learning how to respond effectively to others’ needs
      Perception
      Recognising individual communication styles
      Examining the impact different personal styles and preferences may have on the workplace
      Adapting behaviour to communicate more effectively in the workplace
      Personal leadership
    • Session 2 – Communicating with Colleagues and Customers
      The key aim of this session is to gain an appreciation of the ‘human element’ of communication, by recognising the different styles of self and others and, using this knowledge, plan how to manage the differences to effectively communicate with team members and customers alike.
      The ‘richness’ of communication
      Outline of the communication process
      Key barriers to effective communication
      Overcoming barriers to improving communication
      Empathic Listening
      Building rapport
      Questioning techniques
      Using feedback as a tool for continual improvement
      Exploring the importance of customer service to the individual, team and organisation
      Understanding internal customer service principles and practice
      Establish the importance of internal relationships on external customer service
      Identifying and dealing with different customer types
      Creating a positive image

 

 

IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk

Printed: 23 Feb 19

 

 

 

Contact us

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields