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Course Conflict Management
  • Public Scheduled Price£255 +VAT
  • Course Duration1 Day
  • Course Options
    Public Scheduled
    Public Scheduled
    Fixed content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
    Private
    Private
    Flexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
Overview
Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
Prerequisites
    • No previous knowledge is required.
Objectives
    • Identify what conflict management is and how to deal with it in the workplace by using strategies that work.
What's included
    • Lunch and refreshments when training is delivered at our training venues
    • Comprehensive course materials and exercises
Course Content
    • Introduction
      What is conflict?
    • Conflict management strategies that work
      The six-step approach to win-win conflict resolution
      Practising everyday conflict resolution skills
      Dealing with the 4 most common sources of conflict that lead to disagreements
      Choosing a management style that fits the situation
    • How to deal with your own anger and emotions
      Safe ways to blow off steam without venting it on people
      How to understand what's really bugging you
      Seven steps you can take to experience your feelings without acting them out
      Expressing yourself without accusation, sarcasm or hostility
    • Responding to anger in others
      How to validate someone's anger without fanning the flames
      One sure-fire way to let the situation cool down before trying to resolve it
      Effective strategies for defusing an escalating argument
      Quickly de-escalating an emotional confrontation with a boss or co-worker
    • Conflict communication skills
      Overcoming the feeling that negative feedback is a personal attack
      Turning negative self-talk into positive affirmations
      Avoiding the eight most common pitfalls to giving negative feedback
      Recognising that difference between valid feedback and a personal put-down
    • Taking care of yourself
      Relaxation skills you can master to control stress and relieve tension
      How to handle rejection and still feel good about yourself
      Setting your limits - how to say "No" without generating anger or guilt

 

 

 

 

 

Contact us

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields