Management of Portfolios (MoP) provides advice and examples of how to apply principles, practices, and techniques that together enable the most effective balance of organisational change and business as usual. Delivered by fully accredited trainers and industry leading experts with extensive experience of portfolio management, the course engages with the students to ensure that theory is embedded and delegates feel confident in the practical application of MoP.

A certain amount of risk taking is inevitable if an organization is both to achieve objectives and exploit opportunities effectively. The adoption of well-managed risk taking is likely to lead to sustainable improvements in service improvement and business growth. The Framework will allow organizations to perceive potential problems before they either arise or become a threat to achievement of objectives.

A certain amount of risk taking is inevitable if an organisation is both to achieve objectives and exploit opportunities effectively. The adoption of well-managed risk-taking is likely to lead to sustainable improvements in service improvement and business growth. The Framework will allow organizations to perceive potential problems before they either arise or become a threat to achievement.

This entry-level course provides a comprehensive overview of project management that focuses on applying the core principles to make better decisions, understand consequences and generate success. Relevant for any project in any area of business, the course covers the pragmatic skills and techniques necessary for effective project delivery.

As more and more business critical initiatives are being planned and executed as projects, it is essential that organisations are fully equipped with the skills, tools, working practices, processes and mind-sets such that projects can be clearly defined, realistically planned and effectively managed.

Effective project management skills are becoming increasingly important. Organisations need good project managers, at all levels, to successfully deliver the change projects that will enable the business to adapt, grow and achieve its strategic objectives. The Association of Project Management APMP qualification allows delegates to demonstrate their knowledge of the various elements of project management and how projects fit into the strategic and commercial environment. APMP is recognised at IP

The AgilePgM® training course is aimed at aspiring and practicing programme managers and team members wishing to adopt a disciplined, flexible and collaborative approach to the management of large-scale business transformation activities (programmes).

Developed by the Agile Business Consortium (formally DSDM Consortium), the new certification provides the ability to deliver Agile Programmes in organizations requiring standards, rigour and visibility around Programme Management, while at the same time enabling the fast pace, change and empowerment provided by Agile.

AgilePgM® provides programme managers with a disciplined but flexible agile approach to the management of transformational organizational change, allowing for iterative and incremental delivery of outputs and benefits.

AgilePgM® teaches you a disciplined but flexible agile approach to the management of organizational change – enabling you to play a crucial role in ensuring a programme captures its vision.

The governance model, contained within the guidance, ensures a programme will capture its vision, whilst empowering teams to work without undue interference. Built on firm foundations, the programme can evolve and react to business change in our increasingly dynamic world.

This course has been updated to version 2.0 of the Agile Project Management Handbook.

This five-day accredited course provides participants with a thorough grounding in the DSDM Agile Project Management framework. It is comprised of a Foundation-level introduction to the framework, and an in-depth Practitioner-level examination of how a project manager applies the framework.

Presented by skilled lecturers with extensive experience in the practical application of project management, the course includes examination coaching and practice using sample questions.

This course does not cover the Scrum Framework.

Delegates should be prepared to set aside time to revise for the Foundation and Practitioner exams, in the evenings after the course lecture finishes. This includes studying the course Handbook, and working through sample exam questions.

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

This 2 day course is designed to equip delegates with the knowledge and practical skills to either implement or enhance an existing Quality Management System (QMS). Discover the actions, tools and techniques required to implement or improve a QMS including procedural and process information.

Build the practical skills and knowledge you need to develop or enhance an Environmental Management System (EMS) with this training course. Discover the actions, tools and techniques required to implement or improve an inherited EMS, including procedural and process information.

This course is designed for supervisors and first line managers who are new to their roles.

This course aims to introduce supervisors and first line managers to their new roles, developing particular awareness and skills in the areas of leadership style, motivation and delegation.

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming.

Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book.

This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

CLARITY 4D PROFILES

As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team.

The Profile includes sections on:
Personal style and interacting with others
Personal strengths and areas of hidden potential
Value to the Team
Effective Communication

The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.

This three day course provides delegates with a thorough understanding of the PRINCE2 Agile® guidance, and is aligned to the current version of PRINCE2. During the course we introduce the basic concepts of common agile ways of working, discuss the purpose and context for combining PRINCE2 and the agile way of working, evaluate the focus areas to a project in an agile context, fix and flex the six aspects of a project in an agile context, and be able to apply or tailor the PRINCE2 principles, themes, processes and management products to a project in an agile context.

All relevant course materials are provided, including the official publication 'PRINCE2 Agile'. The course concludes with the PRINCE2 Agile Examination.

This two day project management course covers the theory of managing a project. Anyone who needs to plan projects as a core or significant part of their job will benefit from attending.

An essential ingredient of a successful project is the effective utilisation of the project resources over time. This two day course provides a structured approach to project planning, highlighting the concepts and techniques in a progressive series of steps to enable the delegates to produce realistic and achievable plans.

Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others.

All of us, no matter how successful in our fields, will face adversity at some point in our careers. When the pressure is on, the difference between thriving or not is resilience.

This practical course will give you the tools and knowledge to live and work with less stress by developing your skills in dealing with frustration, anxiety and pressure in positive ways.

Time can only be used once. This course teaches delegates how to manage time effectively. It helps delegates keep priorities in focus and avoid time wasting. The course is interactive and includes a high level of delegate participation.

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation.

Lean and Six Sigma, both proven business improvement approaches, provide businesses with the ability to maximise customer, employee and shareholder value by minimising process variation and waste. This Master Black Belt course provides the experienced Black Belt with the necessary softer skills to lead and deliver business wide Lean Six Sigma transformations. The course develops the personal and managerial skills required to deliver transformation through the resources of Black and Green Belts and their improvement teams. Using a blend of theory, practical exercises and role play the course develops the knowledge of the delegates to integrate formal improvement methodology into the strategic planning of their business. The course has been designed to build on the technical and practical Lean Six Sigma skills already existing to create business transformation leaders.

This three-day course will provide you with a thorough understanding of the internationally recognised and best practice programme management methodology Managing Successful Programmes (MSP), providing the skills you need to confidently use MSP to work within a programme.

By the end of this course, you will have a comprehensive knowledge of the Management Successful Programmes methodology, its principles, themes and transformational flow. You will understand the need to identify and document the vision of a programme, thus aligning it to the strategic aims of the business. You will know how to coordinate the projects of a programme to ensure the correct application of resources and risk, issue and change management. You will also understand the importance of the interface with the day to day business to ensure the smooth transition of changes delivered by a programme into business as usual activity and ensure that the benefits that the programme is designed to deliver are achieved.

This five-day course provides participants with a thorough understanding of the internationally recognised and best practice programme management methodology Managing Successful Programmes (MSP), providing the skills needed to confidently use MSP to manage programmes in line with strategic aims of a business and its day to day running.

By the end of this learning, delegates will have the skills to be able to identify and document the vision of a programme, thus aligning it to the strategic aims of the business. They will also be able to coordinate the projects of a programme to ensure the correct application of resources and risk, issue and change management. Delegates will be able to interface the programme with the day to day business to ensure the smooth transition of changes delivered by a programme into business as usual activity and ensure that the benefits that the programme was designed to deliver are achieved.

Managing Successful Programmes (MSP) is the best-practice, proven and internationally accepted approach to the successful delivery of transformational change through the application of programme management.

MSP Practitioner is the second of the three MSP qualifications and is a pre-requisite for anyone wishing to pursue MSP Advanced Practitioner certifications. You are required to have passed MSP Foundation before attempting MSP Practitioner exam and you need to have your own copy of the Official MSP manual (ISBN - 13:9780113313273).

The purpose of the practitioner qualification is to determine whether a delegate has sufficient knowledge and understanding of the MSP guidance to apply the guidance to their own work and, hence, act as an informed member of a programme management team. That is, someone responsible for managing, leading, supporting or advising on work within an MSP environment. Delegates should be capable of applying the MSP guidance in a relatively uncomplicated programme within an environment that uses MSP.

Project management methods, of which PRINCE2® is the paradigm, offer the project manager a tried and tested structure and guidance in support of 'what, when, where and who', with two notable exceptions; PRINCE2® offers very limited guidance on 'why' and 'how', in that there are no detailed project management tools and techniques covered as part of the method. This is the remit of the APMP: The APM Project Management Qualification for PRINCE2® Practitioners course and examination.

APM qualifications are aligned to the International Project Management Association (IPMA) Four-Level-Certification system, where the APMP: The APM Project Management Qualification is recognised at IPMA Level D. This three-day course provides delegates with comprehensive knowledge and understanding to prepare them for the APMP: The APM Project Management Qualification examination. It recognises the prior learning that a PRINCE2® Practitioner has attained by removing from the examinable syllabus, topics that would have already been assessed within the PRINCE2® Practitioner Exam.

This two-day course provides delegates with a thorough understanding of the PRINCE2® project management methodology. During the course we introduce the roles, principles, themes and processes that form the structure of PRINCE2. We also explain the various PRINCE2 management products that will help delegates deliver projects in a coordinated, consistent and transparent manner.

Throughout the course, our PRINCE2 experts help delegates understand the benefits of adopti

We don't just want you to pass the PRINCE2® exams, we want to make you a great project manager. That's why our 5-day PRINCE2 Foundation and Practitioner course is different.

Prepare more efficiently with highly engaging video-based pre-course learning
Gain a deeper understanding of the PRINCE2 methodology with our unique interactive learning
Go beyond the PRINCE2 methodology during the course to become a more effective project manager
Guaranteed exam success on your publicly scheduled course or your money back with our enhanced PRINCE2 Foundation and Practitioner course exam insurance
Keep up to date with the profession and industry thought leaders with a 12 month subscription to Project Manager Today, the industry's leading independent project management magazine
PRINCE2 Exam Insurance means you will be able to come on the same public course at a later date to resit your exam.

ABOUT YOUR COURSE
PRINCE2 is one of the world’s most widely used project management methods. Based on best-practice, the method can be applied to any project irrespective of its size, industry sector, geographic location or culture. This course provides a definitive understanding of PRINCE2. We cover its four integrated components:

Principles
Themes
Processes
Project environment

We also look at management roles required in a PRINCE2 project and what management products must be created to ensure the project is delivered in a coordinated, consistent and transparent manner.

we help you to not only know PRINCE2, but also apply and tailor it for your projects. The course has been designed by award-winning instructional designers to ensure that it provides an interactive and engaging introduction to PRINCE2. Our experienced PRINCE2 experts explain the method through a wide range of individual and group exercises, case-study application, learning 'games' and practice exam questions.

This course takes up where the PRINCE2 Foundation course ends and prepares the delegates for the PRINCE2 Practitioner examination, or the re-qualification examination. The primary objective of this course is to prepare delegates for the Practitioner examination.

This programme is designed to further develop the skills of project managers. Developing and enhancing project management skills should not only strengthen the capabilities within the project teams but also facilitate a heightened awareness of the impact these skills have in all other internal working relationships. By training all project managers to the same level in the same methodology and practices it ensures there is clarity on their roles, responsibilities and objectives.

This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Managing a project successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

The Sage HR package is ideal for recording information relating to your employees, from basic personal data to records of training and qualifications, appraisals, holidays and even disciplinary records.

Our onsite training is bespoke and so can be tailored to your needs, but would usually cover the following areas of the program:

This highly interactive Scrum Alliance course explores the inseparable concerns of work creation, work planning and benefit realisation. You will gain hands-on experience with a range of techniques used by some of the most forward-thinking and productive teams in industry

This is a two day course. All instruction is face-to-face and on premise. Students are assessed throughout so there is no standardised final assessment.

This course is designed to provide participants with an understanding of the principles of Statistical Process Control (SPC) and the tools and techniques. SPC does not refer to a particular technique, algorithm or procedure

SPC is an optimisation philosophy concerned with continuous process improvement, using a collection of (statistical) tools for data and process analysis making inferences about process behavior. SPC is a key component of Total Quality initiatives and ultimately SPC seeks to maximise profit by improving product quality, improving productivity, streamlining process, reducing wastage and reducing variation.

SPC is considered one of the core tools of IATF 16949:2016, and is generally required to be used within the Product Realisation process and it is also a key element of the Control step within Six Sigma.

The purpose of this highly interactive, practical and fun team development event is for team members to learn more about themselves and the different working styles of others.

Personal effectiveness and communication skills influence both style and behaviour, which has important implications for the development and performance of teams. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.

Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.

Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing working relationships to maximise team performance.

The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions.

Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.