Success is often closely linked to effective communication. Whether building rapport with potential clients, dealing with customers, or meeting with colleagues in the workplace, the ability to communicate effectively is a skill that all business people need. This course enables delegates to improve their communication skills. Quick View +

Success is often closely linked to effective communication. Whether building rapport with potential clients, dealing with customers, or meeting with colleagues in the workplace, the ability to communicate effectively is a skill that all business people need. This course enables delegates to improve their communication skills. Quick View +

This entry-level course provides a comprehensive overview of project management that focuses on applying the core principles to make better decisions, understand consequences and generate success. Relevant for any project in any area of business, the course covers the pragmatic skills and techniques necessary for effective project delivery.

As more and more business critical initiatives... Quick View +

Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively. Quick View +

Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness. Quick View +

Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. The question is - what is Agile Project Management and how does it differ from traditional waterfall? What are the roles, skills and competencies required?

This two-day foundation certificate course is ... Quick View +

Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.

With teams at the core of corporate strategy, your success as an organisation can often depend on how... Quick View +

A one day programme focused on written business communication.

To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.

The programme provides delegat... Quick View +

A Certified Ethical Hacker (CEH) is a skilled professional who understands and knows how to look for weaknesses and vulnerabilities in target systems and uses the same knowledge and tools as a malicious hacker, but in a lawful and legitimate manner to assess the security posture of a target system(s). The CEH credential certifies individuals in the specific network security discipline of Ethical ... Quick View +

SPECIAL NOTICE

The CISSP course is not delivered as a boot camp or exam prep course. Our course is a ‘theory based’ guide through the eight ISC2 domains to support your learning of the ISC2 Book of Knowledge. This course should be taken many months in advance of your CISSP exam booking. It will not substitute the considerable amount of self-study that all CISSP delegates need to undertak... Quick View +

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension. Quick View +

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers. Quick View +

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal... Quick View +

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There is no 'right' solution in designing training - but here lies the challenges as well as the problems. Success depends on balancing organisational training requirements with the needs of individuals. This course will enable participants to take a structured approach to training design. Quick View +

Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others. Quick View +

This course is designed for supervisors and first line managers who are new to their roles.

This course aims to introduce supervisors and first line managers to their new roles, developing particular awareness and skills in the areas of leadership style, motivation and delegation. Quick View +

This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each work... Quick View +

Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)

As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understandi... Quick View +

Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation. Quick View +

When was the last time you thought about how you influence others, how you change minds, shape opinions, move others to act?

This course will give you greater insight in order to develop your skills and confidence in using your influence - irrespective of your formal role or grade. Improving your skills in influencing, communication and negotiation will help you understand what makes yo... Quick View +

This course is aimed at the user wishing to acquaint themselves with the basic features of Office 365. The course stresses the role of Outlook as an "All in One" messaging, SharePoint for Team collaboration and Lync 2010 for unified communications. Quick View +

This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.

This course involves a high level of delegate participation.

At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques. Quick View +

This interactive workshop enables professionals with previous experience of presenting to develop and refine their presentation techniques. Students will be expected to prepare a presentation prior to the course. Quick View +

This three day course provides delegates with a thorough understanding of the PRINCE2 Agile® guidance, and is aligned to the current version of PRINCE2. During the course we introduce the basic concepts of common agile ways of working, discuss the purpose and context for combining PRINCE2 and the agile way of working, evaluate the focus areas to a project in an agile context, fix and flex the... Quick View +

This two-day course provides delegates with a thorough understanding of the PRINCE2® project management methodology. During the course we introduce the roles, principles, themes and processes that form the structure of PRINCE2. We also explain the various PRINCE2 management products that will help delegates deliver projects in a coordinated, consistent and transparent manner.

Throug... Quick View +

We don't just want you to pass the PRINCE2® exams, we want to make you a great project manager. That's why our 5-day PRINCE2 Foundation and Practitioner course is different.

Prepare more efficiently with highly engaging video-based pre-course learning
Gain a deeper understanding of the PRINCE2 methodology with our unique interactive learning
Go beyond the PRINCE2 methodology ... Quick View +

This course takes up where the PRINCE2 Foundation course ends and prepares the delegates for the PRINCE2 Practitioner examination, or the re-qualification examination. The primary objective of this course is to prepare delegates for the Practitioner examination. Quick View +

This programme is designed to further develop the skills of project managers. Developing and enhancing project management skills should not only strengthen the capabilities within the project teams but also facilitate a heightened awareness of the impact these skills have in all other internal working relationships. By training all project managers to the same level in the same methodology and pr... Quick View +

The purpose of this highly interactive, practical and fun team development event is for team members to learn more about themselves and the different working styles of others.

Personal effectiveness and communication skills influence both style and behaviour, which has important implications for the development and performance of teams. Further development in these skills will have an i... Quick View +

Product Owners are the impresario of the scrum process orchestrating the work of the entire Scrum team. They also have an important role in also every aspect of the Scrum Process, except actually writing code. When adopting scrum, an organization cannot succeed without Professional Product Owners that effectively execute their responsibilities. The Product Owner is the primary influencer of work ... Quick View +