Communication Training Courses

This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.

The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.

Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.

Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.

Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.

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This entry-level course provides a comprehensive overview of project management that focuses on applying the core principles to make better decisions, understand consequences and generate success. Relevant for any project in any area of business, the course covers the pragmatic skills and techniques necessary for effective project delivery.

As more and more business critical initiatives are being planned and executed as projects, it is essential that organisations are fully equipped with the skills, tools, working practices, processes and mind-sets such that projects can be clearly defined, realistically planned and effectively managed.

Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively.

Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.

Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. The question is - what is Agile Project Management and how does it differ from traditional waterfall? What are the roles, skills and competencies required?

This two-day foundation certificate course is concerned with the use of Agile practices in projects, product and software development.

The course is designed to ensure the delegate has suitable knowledge of the core concepts of Agile practices, the Agile values and principles, across a breadth of Agile methodologies. It is not aimed at preparing delegates to implement a specific Agile approach.

Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.

With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together.

In most teams, the energies of individual members work at cross-purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges, and individual energies harmonise. You have a shared vision and an understanding of how to complement each others’ efforts.

This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your team.

A one day programme focused on written business communication.

To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.

The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work.

A Certified Ethical Hacker (CEH) is a skilled professional who understands and knows how to look for weaknesses and vulnerabilities in target systems and uses the same knowledge and tools as a malicious hacker, but in a lawful and legitimate manner to assess the security posture of a target system(s). The CEH credential certifies individuals in the specific network security discipline of Ethical Hacking from a vendor-neutral perspective. The Purpose of the CEH credential is to:

Establish and govern minimum standards for credentialing professional information security specialists in ethical hacking measures.
Inform the public that credentialed individuals meet or exceed the minimum standards.
Reinforce ethical hacking as a unique and self-regulating profession.

SPECIAL NOTICE

The CISSP course is not delivered as a boot camp or exam prep course. Our course is a ‘theory based’ guide through the eight ISC2 domains to support your learning of the ISC2 Book of Knowledge. This course should be taken many months in advance of your CISSP exam booking. It will not substitute the considerable amount of self-study that all CISSP delegates need to undertake. This course attracts mixed ability delegates and is always tailored to meet the needs of all participants.

Aimed at security professionals, this course surveys the entire information security landscape and the technologies involved. The course addresses the eight knowledge domains that comprise the common body of knowledge (CBK) for information systems security professionals and will help delegates prepare for CISSP certification.

The course offers a theory based approach to the security process, with opportunities to discuss the immediate application of concepts and techniques described in the CBK to the real world. It can be considered as providing a good introduction to security management, architecture and engineering.

The course comprises of eight sessions that map directly to the (CBK), each one is theory based with instructor led discussions; there are no hands on labs.

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

This course is designed for supervisors and first line managers who are new to their roles.

This course aims to introduce supervisors and first line managers to their new roles, developing particular awareness and skills in the areas of leadership style, motivation and delegation.

This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming.

Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book.

This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

CLARITY 4D PROFILES

As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team.

The Profile includes sections on:
Personal style and interacting with others
Personal strengths and areas of hidden potential
Value to the Team
Effective Communication

The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.

Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)

As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.

Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.

Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation.

When was the last time you thought about how you influence others, how you change minds, shape opinions, move others to act?

This course will give you greater insight in order to develop your skills and confidence in using your influence - irrespective of your formal role or grade. Improving your skills in influencing, communication and negotiation will help you understand what makes you and other people tick, how to work more effectively and how to develop a convincing personal style to reach mutually satisfactory outcomes in different situations.

This course is aimed at the user wishing to acquaint themselves with the basic features of Office 365. The course stresses the role of Outlook as an "All in One" messaging, SharePoint for Team collaboration and Lync 2010 for unified communications.

This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.

This course involves a high level of delegate participation.

At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.

This interactive workshop enables professionals with previous experience of presenting to develop and refine their presentation techniques. Students will be expected to prepare a presentation prior to the course.

This three day course provides delegates with a thorough understanding of the PRINCE2 Agile® guidance, and is aligned to the current version of PRINCE2. During the course we introduce the basic concepts of common agile ways of working, discuss the purpose and context for combining PRINCE2 and the agile way of working, evaluate the focus areas to a project in an agile context, fix and flex the six aspects of a project in an agile context, and be able to apply or tailor the PRINCE2 principles, themes, processes and management products to a project in an agile context.

All relevant course materials are provided, including the official publication 'PRINCE2 Agile'. The course concludes with the PRINCE2 Agile Examination.

This two-day course provides delegates with a thorough understanding of the PRINCE2® project management methodology. During the course we introduce the roles, principles, themes and processes that form the structure of PRINCE2. We also explain the various PRINCE2 management products that will help delegates deliver projects in a coordinated, consistent and transparent manner.

Throughout the course, our PRINCE2 experts help delegates understand the benefits of adopti

We don't just want you to pass the PRINCE2® exams, we want to make you a great project manager. That's why our 5-day PRINCE2 Foundation and Practitioner course is different.

Prepare more efficiently with highly engaging video-based pre-course learning
Gain a deeper understanding of the PRINCE2 methodology with our unique interactive learning
Go beyond the PRINCE2 methodology during the course to become a more effective project manager
Guaranteed exam success on your publicly scheduled course or your money back with our enhanced PRINCE2 Foundation and Practitioner course exam insurance
Keep up to date with the profession and industry thought leaders with a 12 month subscription to Project Manager Today, the industry's leading independent project management magazine
PRINCE2 Exam Insurance means you will be able to come on the same public course at a later date to resit your exam.

ABOUT YOUR COURSE
PRINCE2 is one of the world’s most widely used project management methods. Based on best-practice, the method can be applied to any project irrespective of its size, industry sector, geographic location or culture. This course provides a definitive understanding of PRINCE2. We cover its four integrated components:

Principles
Themes
Processes
Project environment

We also look at management roles required in a PRINCE2 project and what management products must be created to ensure the project is delivered in a coordinated, consistent and transparent manner.

we help you to not only know PRINCE2, but also apply and tailor it for your projects. The course has been designed by award-winning instructional designers to ensure that it provides an interactive and engaging introduction to PRINCE2. Our experienced PRINCE2 experts explain the method through a wide range of individual and group exercises, case-study application, learning 'games' and practice exam questions.

This course takes up where the PRINCE2 Foundation course ends and prepares the delegates for the PRINCE2 Practitioner examination, or the re-qualification examination. The primary objective of this course is to prepare delegates for the Practitioner examination.

This programme is designed to further develop the skills of project managers. Developing and enhancing project management skills should not only strengthen the capabilities within the project teams but also facilitate a heightened awareness of the impact these skills have in all other internal working relationships. By training all project managers to the same level in the same methodology and practices it ensures there is clarity on their roles, responsibilities and objectives.

This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Managing a project successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others.

The purpose of this highly interactive, practical and fun team development event is for team members to learn more about themselves and the different working styles of others.

Personal effectiveness and communication skills influence both style and behaviour, which has important implications for the development and performance of teams. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.

Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.

Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing working relationships to maximise team performance.

The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions.

Product Owners are the impresario of the scrum process orchestrating the work of the entire Scrum team. They also have an important role in also every aspect of the Scrum Process, except actually writing code. When adopting scrum, an organization cannot succeed without Professional Product Owners that effectively execute their responsibilities. The Product Owner is the primary influencer of work selected by the development team.

Being a Professional Product Owner requires a specific skillset and techniques. This 2-day course provides delegates the necessary skills and the competency to be a leader in an Agile environment. This will better enable delegates to prepare for and achieve the recognised Scrum.org Professional Scrum Product Owner I Assessment. Achieving a Scrum Master certification will demonstrate a good understanding of the framework and exhibits a dedication to continued professional development.