ITIL Courses

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    • Overview: The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

      ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

      The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
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"For me, this was one of the best training courses I have attended, in my whole career. It was pitched at exactly the right level and covered all of the things I need to know to get me up and running with Power BI. The trainer was excellent. I'll be recommending this course to other BI colleagues. "

P.M. NHS North Tyneside CCG, Microsoft Power BI Desktop

"All good, a fun afternoon made easy, I learned what I needed "

R.G. , Excel Essentials

Which part of the course did you find particularly valuable "Slicers in pivots and table pivots. Macros , Data validation. Sum IF/Count IF "

M.P. Tharsus, Excel Level 3

"Excellent delivery. Very motivating. "

T.B. Van Leeuwen, Negotiating and Influencing Skills

Which part of the course did you find particularly valuable "All of it from start to finish : "

M.A. , Word Advanced Features

Following this training what are you going to do differently "Create more accurate project plans. "

M.C. Taylormade Timber, Microsoft Project Essentials

Following this training what are you going to do differently "Have a faster workflow "

A. Bloom, Excel Essentials

Which part of the course did you find particularly valuable "Learning how to use the formula to manipulate data "

P.C. NHS Fleet Solutions, Crystal Reports Level 1

Which part of the course did you find particularly valuable "The ability to have questions answered during the course. Cost allocation process very useful as most people don't know this is possible "

A.F. DeepOcean 1 UK Ltd, Microsoft Project Essentials

Which part of the course did you find particularly valuable "URL campaigns, tagging, knowing what people use the search bar for. "

A.M. South Tyneside and Sunderland NHS Foundation Trust, Google Analytics Essentials GA4

Following this training what are you going to do differently "Use the new skills I have learned today "

A.P. Teesworks SC, Word Essentials

What were the most useful aspects of the course "To see that we all had the same issues as no formal training had been done before. These issues can with the help of the course now be sorted. "

H.D. Her Majestys Prison and Probation Service, Minute Taking

Following this training what are you going to do differently "Be more confident to build my own reports making me more selfsufficient. Be more strategic in my methods. "

L.B. NOCN, Microsoft Power BI Desktop

"Excellent course well presented. "

N.C. Cembre Ltd, Excel Level 1 Essentials

Which part of the course did you find particularly valuable "Very easy to follow along with Adele, and very easy to understand. The Data Validation and macros will be very valuable. I thought the excel sheet that we were sent was very well set all. "

S.R. , Excel Level 3

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