ITIL Courses

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      Public scheduled prices per delegate +VAT
      Duration: 3 Days
      Overview: The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world. ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
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"Very useful course. Good venue. "

J.B. , Excel Level 3

"Excellent course "

R.D. Sintons Law, Adobe Photoshop Level 1

Following this training what are you going to do differently "I have not used Sage before, so this has given be a good insight of what it's about. I will be able to start using it feeling a bit more confident. "

E.M. Newcastle GP Services, Sage Accounts Level 1

"Training was pitched at right level, adapted for skill set of attendees, involved everyone and we all learnt something to put into practice "

T.W. Watmos, Outlook Overview and MS Teams for Attendees

"Went away with a good understanding of the software as I have never used it before "

T.O. Cyclife Groupe EDF, Microsoft Project Essentials

Any other comments or recommendations "I would recommend this course to many more colleagues "

S. carveti partnership, Excel Level 3

Any other comments or recommendations "great use of workshop function rather than a 'talked at session' and good use of relating to own data "

J.C. , Access Advanced Database Design

"I was a beginner at course start and found it to be an excellent introduction to all aspects of the program. "

T.W. Network Rail, Microsoft Power BI Desktop

"[The trainer] was great, he explained everything really well and was very helpful when anyone was struggling "

L.T. The Labour Party, Excel Level 3

Following this training what are you going to do differently "Create my own metrics. Analyse statistics "

J.C. CMR UK Ltd, Excel Level 3

Are there any aspects of the course which you feel require improvement "No, excellent pace and plenty of hands on experience "

J.H. Breedon Northern Ltd, Crystal Reports Level 1

Following this training what are you going to do differently "Make presentations more visual, interesting...feel better equipped to create better presentations "

J.B. Tyne and Wear Pension Fund, PowerPoint Essentials

Following this training what are you going to do differently "I won't be afraid to use Excel anymore "

K.W. Hart Biologicals, Excel Level 2

Which part of the course did you find particularly valuable "All of the course for me was excellence, it has shown me alot of things I did not know you could do and it will help me save time and handle data much better. "

L.H. Esh Group, Excel Level 3

"Thoroughly enjoyed it! Clear and concise. Right up my street, can't wait to go away and practice. Once again, thank you for an enjoyable learning experience. "

P.A. Nissan, Access Advanced Database Design

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