ITIL Courses

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      Public scheduled prices per delegate +VAT
      Duration: 3 Days
      Overview: The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world. ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
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Which part of the course did you find particularly valuable "Everything about the course, as a beginner I have learnt valuable information through out "

B.E. Nordem Ltd, Sage Payroll

Please select the words that best describe your learning experience "Good to learn the right way to do things and also what project is capable of doing. "

L.P. Aesica Pharmaceuticals Ltd, Microsoft Project Essentials

Following this training what are you going to do differently "Use software more efficiently "

P.M. Teesside Gas and Liquids, Microsoft Project Essentials

"[The trainer] unveiled a lot of well hid little sneak cheats on making life a lot easier whilst working in Word. Really enjoyed the training, I work mainly in Excel, so it was great to learn about Word, and I'm no longer afraid to work in it. "

D.I. Houghton International, Word Essentials

"Very good "

A.W. WATMOS, Microsoft Forms Essentials in Office 365 SharePoint and Power Automate

Which part of the course did you find particularly valuable "All of the course for me was excellence, it has shown me alot of things I did not know you could do and it will help me save time and handle data much better. "

L.H. Esh Group, Excel Level 3

"Auto Correct this will really help me. "

S.G. Burnetts Solicitors, Word Advanced Features

"I found Pivot table and splitting columns of the most use however the whole course was helpful, Adele gave me some 1 on 1 training at the end which was very good. "

M.T. UKCG, Excel Level 3

Following this training what are you going to do differently "I will work a lot more efficiently "

A.W. EGGER, Excel Level 3

Following this training what are you going to do differently "Stop ruining other colleagues spreadsheets! Joking aside, Ill be better placed to present production figures and pinpoint any trends. "

D. James Jones, Excel Level 2

Following this training what are you going to do differently "Tidy up the current spreadsheets that I use using the new features that I have learnt. Will help me with my KPIs. "

C.G. Vehicle Lease and Service Ltd, Excel Level 2

Any other comments or recommendations "Excellent informative course "

L.M. HBC Vehicle Services Ltd, Customer Care Dealing with Difficult and Aggressive Behaviour

"Very informative, good input and time allowed "

S. , Excel Level 3

"An excellent course and [the trainer] was very help and patient when addressing group questions. "

G.T. Public course, Microsoft Power BI Desktop

"Great teaching, tailored to my requirements as I already had some knowledge "

B.E. Nordem Ltd, Sage Accounts Level 1

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