Training Course

Managing Difficult Conversations

PDF
Course Duration: 1 Day

Course Overview

This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.

Course Content

  • Communication Essentials

    What it means to be an outstanding communicator
    Communication barriers
    Listening skills
    Questioning skills

  • What is a Challenging Conversation?

    Poor performance or conduct
    Investigating a complaint
    Dealing with a grievance
    Discussing personal problems
    Giving bad news

  • Personality Types & Communication Styles

    Emotional Intelligence
    Managing own and other’s emotions

  • The Conversation

    Conversation formulas
    Essential components
    Clear and straightforward language

Included with this course

    • Comprehensive course materials and exercises

 

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
23 Nov 2026
Virtual
£345

Private Training

Private course
Flexible date and location
Please quote for prices

  • Course Options

    Private courses:
    Private course
    Flexible date and location
    Please quote for prices
    Public scheduled courses:
    All prices exclude VAT, prices per delegate.
    23 Nov 2026
    Virtual
    £345
  • Call us on
    0191 377 8377
    to discuss your requirements.
    Mon-Fri 9am-5pm.
    Ask a Question
  • Managing Difficult Conversations Course Options
    Virtual
    Virtual
    These courses can be attended from anywhere.
    Private
    Private
    Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
  • Virtual Training

 

Course Reviews
Which part of the course did you find particularly valuable How to deal with responding to clients difficult scenarios

S.T. Tlw Solicitors, Managing Difficult Conversations

The trainer made me feel very settled and explained everything in detail. Fantastic Course

P.C. Hodgson Sayers Ltd, Excel Level 2

Following this training what are you going to do differently Ensure we all use MS Project for live project programming so that I can use it to create an overall programme. I will then use the project overview for reporting.

A.R. Adler &Amp; Allan, Microsoft Project Essentials

Brill, as always, the trainer is lovely! Welcoming, friendly, helpful

V.K. , Managing your Inbox using Microsoft Outlook

I learnt a lot more than I thought I would during the course, and Adele was able to explain some functions that I have used before, but didn#39t fully understand, which will benefit me in applying to more of my work.

S.R. , Excel Level 3

Was good that the trainer recognised how I felt and took that on board and was great with it

R.S. Newcastle City Council, Train the Trainer

Which part of the course did you find particularly valuable The whole course was very informative

L.L. , ChatGPT Essentials

I found it valuable being taken through all the different sections in each module.

E.M. Newcastle Gp Services, Sage Accounts Level 1

 

 

Please contact us to discuss your Managing Difficult Conversations course, we have many solutions available to ensure you receive the best training possible.
 Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Managing Difficult Conversations course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.  Please contact us to book a place or get a quote for your Managing Difficult Conversations course.
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:10/5/2026 8:22:50 AM