Training Course
Managing Difficult Conversations
1 Day
This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.
Public Scheduled Course Dates
Prices per delegate. All prices exclude VAT.
15 May 2025
Virtual Course
attendance
13 Aug 2025
Virtual Course
attendance
24 Nov 2025
Virtual Course
attendance
Private Training
Flexible dates, location and content. All prices exclude VAT.
Included with this course
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- Comprehensive course materials and exercises
Managing Difficult Conversations Course Content
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Communication Essentials
What it means to be an outstanding communicator
Communication barriers
Listening skills
Questioning skills -
What is a Challenging Conversation?
Poor performance or conduct
Investigating a complaint
Dealing with a grievance
Discussing personal problems
Giving bad news -
Personality Types & Communication Styles
Emotional Intelligence
Managing own and other’s emotions
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The Conversation
Conversation formulas
Essential components
Clear and straightforward language
Public Scheduled Course Dates
Prices per delegate. All prices exclude VAT.
15 May 2025
Virtual Course
attendance
13 Aug 2025
Virtual Course
attendance
24 Nov 2025
Virtual Course
attendance
Private Training
Flexible dates, location and content. All prices exclude VAT.
-
Managing Difficult Conversations Course Options
Please contact us to discuss options for this courseVirtualVirtualThese courses can be attended from anywhere.PrivatePrivateFlexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.BespokeBespokeBespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
- Virtual Training
Which part of the course did you find particularly valuable
"How to deal with responding to clients difficult scenarios "
S.T. TLW Solicitors, Managing Difficult Conversations
"Understanding how the data feeds into PowerBI was most useful."
R.B. NOCN, Microsoft Power BI Desktop
"It was the best virtual course I have been on!"
J.M. LSL Property Services, Excel Level 2
"There was none of the course I didn't find valuable. I especially enjoyed the first part learning about formatting"
J.H. , Excel Level 2
"I found all of the course valuable as what I learned was all information I didn't know before."
D.S. , Word Advanced Features
Which part of the course did you find particularly valuable
"The trainer was willing to help until everyone understood"
H.L. Hoults Ltd, Excel Level 1
"I thoroughly enjoyed this course and the pace suited me"
J.P. South Tyneside Sunderland NHSFT, Excel Level 2
"Very good"
A.W. WATMOS, Microsoft Forms SharePoint and Power Automate Essentials
Public Scheduled Course Dates
Prices per delegate. All prices exclude VAT.
15 May 2025
Virtual Course
attendance
13 Aug 2025
Virtual Course
attendance
24 Nov 2025
Virtual Course
attendance
Private Training
Flexible dates, location and content. All prices exclude VAT.
Please contact us to discuss your Managing Difficult Conversations course, we have many solutions available to ensure you receive the best training possible.
Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Managing Difficult Conversations course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.
Please contact us to book a place or request a quote for your Managing Difficult Conversations course.
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:2/11/2025 5:35:12 AM
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:2/11/2025 5:35:12 AM