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Course CompTIA A+ Certification 220-901 Support Skills (2015 Objectives)
  • Course Duration5 Days
  • Course Options
    Public Scheduled
    Public Scheduled
    Fixed content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
    Private
    Private
    Flexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
Overview
Please Note - There are two parts to the CompTIA A+ certification:

COMAE15 is the first course, and prepares for exam 220-901

COMAP15 is the second course, and prepares for exam 220-902.

This 5-day A 2015 Part 1 event is a foundation-level course designed for IT professionals with around 1 year's experience, whose job role is focused on PC support.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support, and understand the basics of virtualization, desktop imaging, and deployment.
Prerequisites
    • Use Internet Explorer to view websites.
    • Use Windows Explorer to create directories and subdirectories and manage files.
    • Start the computer and navigate the desktop.
    • Recognize the main components of a PC and different data media such as USB drives and DVD.
    • Use a keyboard and mouse.
    • Delegates must have basic experience of using a PC, Windows, and browsing the web. Specifically, it is recommended that you have the following skills and knowledge before starting this course
Objectives
    • Identify types and characteristics of PC, laptop, and mobile device components, including motherboard, CPU, memory, and storage, input, and output devices.
    • Install, configure, and troubleshoot peripheral devices and system components.
    • Install, configure, and troubleshoot print devices.
    • Install, configure, and troubleshoot wired and wireless LAN links and internet access devices.
Target Audience
    • CompTIA A is aimed at IT professionals with (or seeking) job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst.
What's included
    • For courses held on our premises, complimentary tea, coffee and biscuits are available. Lunch is not provided, however, there is a wide variety of eateries within a short walk of the centre.
    • Comprehensive course materials and exercises
Course Content
    • Module 1 - Peripherals and Adapters
      Motherboard Components
      System Case Types
      Disassembling a PC
      Motherboard Layout and Sizes
      Bus Architecture
      Motherboard Components
      Expansion Slots

      Connection Interfaces
      I/O Ports and Cables
      USB Ports
      Other Port Types
      Wireless Ports
      Expansion Cards
      Input Devices
      Installing and Configuring Peripherals

      Display Devices
      Display Device Types
      Comparing Display Devices
      Modern Display Connectors
      Other Display Connectors
      Video Cards
      Touchscreens and Digitizers
      Troubleshooting Display Problems

      Audio and Multimedia Devices
      Audio Devices
      Imaging Devices
      Multimedia Devices

      Removable Storage Devices
      Storage Devices
      Storage Adapters and Cables
      Installing Storage Devices
      Optical Disc Drives
      Flash Drives
      Tape Drives
    • Module 2 - System Components
      Mass Storage Devices
      Hard Drives
      Solid State Drives
      Troubleshooting Hard Drives
      Installing RAID Arrays
      Troubleshooting RAID

      System Memory
      Random Access Memory (RAM) Types
      RAM Configurations
      Installing and Upgrading Memory

      Processors
      Central Processing Unit (CPU)
      CPU Architectures
      Other CPU Features
      CPU Packaging
      Cooling Systems
      Installing and Upgrading CPUs

      BIOS and UEFI
      BIOS and UEFI System Firmware
      Configuring Component Properties
      Configuring Devices and Boot Properties
      Configuring BIOS Security
      Upgrading Firmware
      Diagnostics and Monitoring

      Power Supplies
      Electrical Circuits
      Power Supply Unit (PSU)
      Connector Types and Voltages
      Installing a Power Supply Unit

      Custom Configuration
      Configuring Computers for Business
      Configuring Computers for Home Use
    • Module 3 - Troubleshooting and Mobile Devices
      Troubleshooting System Components
      Troubleshooting Basic Hardware Problems
      Troubleshooting Power Problems
      Troubleshooting POST
      Troubleshooting Motherboard Components

      Laptops
      Laptop Types
      Laptop Features
      Laptop Expansion Options
      Laptop Power Supplies

      Mobile Devices
      Mobile Device Types
      Mobile Accessories and Ports

      Troubleshooting Mobile Devices
      Laptop and Mobile Disassembly
      Upgrading Laptop FRUs
      Upgrading Laptop System Components
      Troubleshooting Mobile Power
      Troubleshooting Mobile Displays
      Troubleshooting Other Mobile Problems
    • Module 4 - Printer and Network Hardware
      Printers
      Printer Types
      Laser Printers
      Inkjet Printers
      Impact Printers
      Thermal Transfer Printers

      Configuring Printers
      Installing Printers
      Configuring Printers
      Sharing and Networking Printers

      Troubleshooting Printers
      Routine Printer Maintenance
      Maintaining Laser Printers
      Maintaining Other Printer Types
      Troubleshooting Print Errors
      Troubleshooting Print Defects

      Network Architectures
      Basic Network Concepts
      Network Topologies
      The OSI Model
      Types of Network

      Ethernet Networks
      OSI Model Physical Layer
      Twisted Pair Cabling and Connectors
      Installing and Testing Network Cables
      Fibre Optic Cabling and Connectors
      Coaxial Cabling and Connectors
      OSI Model Data Link Layer
      Network Cards
      Hubs, Bridges, and Switches
      Troubleshooting Wired Links
    • Module 5 - Networks
      Wireless Networks
      Wireless Network Devices
      Wi-Fi Standards
      Wireless Network Security
      Configuring a SOHO Access Point
      Troubleshooting Wireless Links

      Internet Connections
      Internet Connection Types
      Legacy Internet Access Methods
      Broadband Internet Access Methods
      Wireless Internet Access Methods

      Internet Protocol
      OSI Model Network Layer
      The TCP/IP Suite
      Internet Protocol and IP Addressing
      Subnet Masks
      Classless Addressing
      Configuring IP
      Troubleshooting IP
      IP Version 6

      Routers and Firewalls
      IP Routing Basics
      TCP and UDP Ports
      Configuring a SOHO Router Firewall

      Troubleshooting Networks
      Domain Name System (DNS)
      Internet Application Services
      File and Printer Sharing Services
      Other Network Services

 

Course Dates Please contact us to discuss dates for this course, thank you

 

 

 

 

 

Contact us

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields