Courses > IT > Subjects > Personal Effectiveness
Personal Effectiveness Courses
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Public scheduled prices per delegate +VAT
Duration: 1 DayOverview: Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively. -
Public scheduled prices per delegate +VAT
Duration: 1 DayOverview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness. -
Duration: 1 DayOverview: Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors. With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together. In most teams, the energies of individual members work at cross-purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges, and individual energies harmonise. You have a shared vision and an understanding of how to complement each others’ efforts. This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your team. -
Public scheduled prices per delegate +VAT
Duration: 1 DayOverview: A one day programme focused on written business communication. To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications. The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work. -
Duration: 0.5 DaysOverview: Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing. Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future. This course aims to showcase the skills and knowledge needed to chair a meeting successfully -
Duration: 1 DayOverview: Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively. -
Public scheduled prices per delegate +VAT
Duration: 1 DayOverview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension. -
Public scheduled prices per delegate +VAT
Duration: 1 DayOverview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers. -
Public scheduled prices per delegate +VAT
Duration: 1 DayOverview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath. -
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Duration: 1 DayOverview: This one day, interactive, fun, yet practical event has been designed for delegates in non-selling roles who want to further add value to their contribution to their organisation’s objectives by becoming more aware of commercial opportunities and feeling more able to apply basic selling techniques when occasions arise. How many opportunities are missed by reactive customer facing employees in all types of businesses? It’s good to be armed with some sales techniques even if you don’t work in a formal sales role. Knowing how to sell is a great ability to have, and it’s one that’s sure to be respected strongly within your company. This programme will explore ways in which you can begin to become proactive with ideas, products or services for clients, suppliers and friends of your organisation during the course of your core daily activities - without having to resort to anything pushy or uncomfortable for both parties. -
Public scheduled prices per delegate +VAT
Duration: 1 DayOverview: This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation. -
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Duration: 1 DayOverview: Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE) As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment. Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress. -
Duration: 0.5 DaysOverview: A well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved. -
Duration: 3 HoursOverview: Do you find email a helpful tool or a frustrating chore? This course is intended to help you develop an effective email strategy. You’ll develop techniques for keeping your email clean so that incoming mail isn’t missed. And find important emails in the future. Do you find email a helpful tool or a frustrating chore? This course is intended to help you develop an effective email strategy. You’ll develop techniques for keeping your email clean so that incoming mail isn’t missed. And find important emails in the future. -
Duration: 2 DaysOverview: This two day, classroom based and tutor-led course is made of up four manageable sessions. Learning takes place through a mix of presentations, group discussions and workshop activities. Each session is built around a Mental Health First Aid action plan. -
Duration: 1 DayOverview: Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation. -
Duration: 1 DayOverview: When was the last time you thought about how you influence others, how you change minds, shape opinions, move others to act? This course will give you greater insight in order to develop your skills and confidence in using your influence - irrespective of your formal role or grade. Improving your skills in influencing, communication and negotiation will help you understand what makes you and other people tick, how to work more effectively and how to develop a convincing personal style to reach mutually satisfactory outcomes in different situations. -
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Duration: 1 DayOverview: This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals. The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential. Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication. Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills. Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool. https://www.clarity4d.com/about -
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Duration: 1 DayOverview: This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques. This course involves a high level of delegate participation. At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques. -
Duration: 1 DayOverview: This interactive workshop enables professionals with previous experience of presenting to develop and refine their presentation techniques. Students will be expected to prepare a presentation prior to the course. -
Duration: 1 DayOverview: Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format. -
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Public scheduled prices per delegate +VAT
Duration: 2 DaysOverview: Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others. -
Duration: 1 DayOverview: All of us, no matter how successful in our fields, will face adversity at some point in our careers. When the pressure is on, the difference between thriving or not is resilience. This practical course will give you the tools and knowledge to live and work with less stress by developing your skills in dealing with frustration, anxiety and pressure in positive ways. -
Public scheduled prices per delegate +VAT
Duration: 1 DayOverview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints. -
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Duration: 1 DayOverview: Time can only be used once. This course teaches delegates how to manage time effectively. It helps delegates keep priorities in focus and avoid time wasting. The course is interactive and includes a high level of delegate participation. -
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Which part of the course did you find particularly valuable
"As a new user to Power BI I found the whole course really valuable but Stuart's explaining of the 7 steps to setting up a report was especially valuable. "
J.H. NHSBSA, Microsoft Power BI Desktop
Are there any aspects of the course which you feel require improvement
"None, I feel greatly informed and had opportunity to discuss and ask what I wanted "
S.R. J2 Research, Time Management
Any other comments or recommendations
"The course has been very valuable and informative the trainer was great and went above course information to help me understand information about the software ie helped with links to my sage accounts "
B.E. Nordem Ltd, Sage Payroll
"An excellent course and [the trainer] was very help and patient when addressing group questions. "
G.T. Public course, Microsoft Power BI Desktop
Following this training what are you going to do differently
"Use Excel in different and easier ways "
P.C. CMR UK Ltd, Excel Level 2
Following this training what are you going to do differently
"Learn to say no to people when I need to focus on my key tasks "
V.W. North East Business Innovation Centre, Time Management
Following this training what are you going to do differently
"I will be able to present and manipulate data at work in a more efficient way. I have learned a lot of new techniques which help to make processes quicker. I will not be scared to see what Excel can actually do and using my booklet I can take my time and keep learning as I grow my confidence in the use of the system. "
S.A. Fujifilm Diosynth Biotechnologies, Excel Level 2
"All parts of the course were useful "
J. ESH Construction, Microsoft Project Essentials
"I very much enjoyed the training and hope I can now put it into practice. "
Z.B. NHSBSA, Microsoft Power BI Desktop
Which part of the course did you find particularly valuable
"I found the information on bookmarks and page navigation to be particularly helpful. I had previously used Power BI however as I was self taught I had never explored this before. I also found the terminology to be very useful, for example 'Content Pack' it is important to work to the true standards after all. "
J.I. NHS BSA, Microsoft Power BI Desktop
"Fantastic. All great! "
A.S. University of Leeds, Excel Level 3
"I recently attended the Level 1 course, so this was a perfect and relevant next step in my Excel training. Picked up some tips which will assist me everyday back in the office. Great course, much appreciated. "
H.M. Nissan, Excel Level 2
"Enjoyed all of it learnt some useful quick tips I was not aware of and also functions that I've not come across. Liked the charts section too. "
A.T. ASW Assurance, Excel Level 2
"The trainer took lots of time to answer our individual questions and had lots of good examples for us to practice and work through which really helped put theory into practice. The examples made understanding much easier and meant the course wasn't too content heavy and nice and interactive. "
E.F. Egger, Excel Level 2
"All aspects of the training were valuable "
D.T. Watmos, Outlook Overview and MS Teams for Hosts
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