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Customer Care

£255_+VAT?

Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

18 Mar in Durham Book

07 Jul in Durham Book

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Customer Care Dealing with Difficult and Aggressive Behaviour

£255_+VAT?

Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

24 Nov in Durham Book

19 Feb in Durham Book

09 Apr in Durham Book

01 Sep in Durham Book

23 Nov in Durham Book

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PRINCE2 Agile Practitioner Certificate in Agile Project Management

This three day course provides delegates with a thorough understanding of the PRINCE2 Agile® guidance, and is aligned to the current version of PRINCE2. During the course we introduce the basic concepts of common agile ways of working, discuss the purpose and context for combining PRINCE2 and the agile way of working, evaluate the focus areas to a project in an agile context, fix and flex the six aspects of a project in an agile context, and be able to apply or tailor the PRINCE2 principles, themes, processes and management products to a project in an agile context.

All relevant course materials are provided, including the official publication 'PRINCE2 Agile'. The course concludes with the PRINCE2 Agile Examination.

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Telephone Skills

£255_+VAT?

Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.

Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.

09 Mar in Durham Book

11 Jun in Leeds Book

03 Sep in Durham Book

12 Nov in Leeds Book

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