Customer Training Courses

Whether you're looking to enhance your skills or help your team grow, our wide range of courses is designed to meet your needs.

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- Customer Care Course
  
  1 Day
  
  Next scheduled course: 25 Sep 2025
  
  Private courses available
  
  Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the...
  
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  Public Scheduled Course Dates
  
  25 Sep 2025
  in
  Durham
  
  £345
  
  11 Dec 2025
  in
  Durham
  
  £345
  
  Prices per delegate on a public course. All prices exclude VAT
  
  Private Courses
  
  Ask a question about this course
- Customer Care Dealing with Difficult and Aggressive Behaviour Course
  
  1 Day
  
  Next scheduled course: 28 Aug 2025
  
  Private courses available
  
  This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in cont...
  
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  Public Scheduled Course Dates
  
  28 Aug 2025
  in
  Durham
  
  £345
  
  19 Nov 2025
  in
  Durham
  
  £345
  
  Prices per delegate on a public course. All prices exclude VAT
  
  Private Courses
  
  Ask a question about this course
- You may also be interested in these courses:
- BCS Agile Foundation Certificate Course
  
  2 Days
  
  Private courses available
  
  Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. The question is - what is Agile Project Management and how doe...
  
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  Private Courses
  
  Ask a question about this course
- Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile Course
  
  1 Day
  
  Next scheduled course: 21 May 2025
  
  Private courses available
  
  This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals....
  
  View Full Course
  Public Scheduled Course Dates
  
  21 May 2025
  in
  Durham
  
  £395
  
  05 Aug 2025
  in
  Durham
  
  £395
  
  30 Sep 2025
  in
  Durham
  
  £395
  
  08 Dec 2025
  in
  Durham
  
  £395
  
  Prices per delegate on a public course. All prices exclude VAT
  
  Private Courses
  
  Ask a question about this course
- Presentation Skills Course
  
  1 Day
  
  Next scheduled course: 04 June 2025
  
  Private courses available
  
  This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
  This course involves a high level of delegate participation.
  At the end of the course, delegates will be able to plan, ...
  
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  Public Scheduled Course Dates
  
  04 June 2025
  in
  Durham
  
  £345
  
  03 Sep 2025
  Virtual Course
  
  £295
  
  19 Nov 2025
  in
  Durham
  
  £345
  
  Prices per delegate on a public course. All prices exclude VAT
  
  Private Courses
  
  Ask a question about this course
- Telephone Skills Course
  
  1 Day
  
  Next scheduled course: 10 June 2025
  
  Private courses available
  
  Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This...
  
  View Full Course
  Public Scheduled Course Dates
  
  10 June 2025
  in
  Durham
  
  £345
  
  07 Nov 2025
  Virtual Course
  
  £295
  
  Prices per delegate on a public course. All prices exclude VAT
  
  Private Courses
  
  Ask a question about this course

Course Reviews

How would you rate the course content overall? "Given very helpful and useful guidance "

S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour

Which part of the course did you find particularly valuable? "Discussion around dealing with complaints "

R.B. Cirrus Environmental Soultions Ltd, Customer Care

"The full course was interesting and valuable "

J.A. Cirrus Environmental Soultions Ltd, Customer Care

How would you rate the facilities overall? "Excellent modern facilities "

S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour

Following this training what are you going to do differently? "Think about how I engage with my customers and build relationships "

J.A. Cirrus Environmental Soultions Ltd, Customer Care

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0191 377 8377 ^{Monday-Friday, 9am-5pm}
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU

Flexible content
Virtual courses
Classroom training
Small class sizes
Course materials included
Lunch and refreshments at our training venues
Expert trainers
Questions encouraged

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Customer Training Courses

Customer Care Course

Customer Care Dealing with Difficult and Aggressive Behaviour Course

You may also be interested in these courses:

BCS Agile Foundation Certificate Course

Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile Course

Presentation Skills Course

Telephone Skills Course

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)