Customer Facing Roles - Training Courses

Customer Service & Care Courses

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed ... After attending this course, delegates will have an understanding of rapport, the customer's thinking and some of the differences between different customers. Delegates will also be able to embrace complaints and deal with difficult customers.More course details +

This course is specifically designed for people who deal with the general workforce either in an IT environment, call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel they could benefit from assertiveness, customer care awareness and service skills. This course looks at key areas of customer service that can be improved and developed upon, to make individuals more responsive and perceptive to their customers' needs.More course details +

This course will help delegates project a professional and competent image, understand different personalities, understand customer needs, handle complaints & customer expectations, understand the causes of aggression, deal with your own anger and... More course details +

Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints. More course details +

Telephone selling requires a special set of skills. This course is designed to rapidly improve the ability of delegates, enabling them use the telephone with confidence. Instructor-led sessions are supported by individual delegate role play scenarios. These are related to the business environment in which the participants are involved (e.g. the IT business). This is to ensure relevance to real world situations. More course details +

Negotiation, whether with colleagues or external contacts, can be frustrating and unnecessarily confrontational if not handled correctly. However, with the correct skills negotiation can be positive and informative, leading all parties to a greater understanding of each others needs. This course will help delegates plan for and carry out successful negotiation. More course details +

Nobody likes an aggressive sales person. This course is aimed at providing delegates with the skills to sell by really understanding the customer's needs. More course details +

Media & Presentation Courses

This training course is designed for those who are tasked with facing the camera or microphone. It teaches delegates how to present themselves and their organisation effectively during television or radio interviews.More course details +

This hands-on course is designed for those involved with managing corporate events and conferences. This course will benefit you whether you are new to event management, or whether you simply need a refresher. The course enables delegates to improve the effectiveness and overall success of their events through thorough planning and effective management right from the initial concept to the final completion. More course details +

This interactive workshop enables delegates to develop and refine their presentation techniques. This course involves a high level of student participation. At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques. More course details +

This is a highly practical course for anyone wanting to improve their public speaking skills. The course covers all aspects of public speaking and includes video playback to help review and improve performance. More course details +

This interactive workshop enables professionals with previous experience of presenting to develop and refine their presentation techniques. Students will be expected to prepare a presentation prior to the course. More course details +

A well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved. More course details +

Our courses are available throughout the North East of England including the following areas: Washington, Scarborough, Bridlington, York, Blyth, Cramlington, Dudley, Tynemouth, Hexham, Newcastle-Upon-Tyne, Birtley, Sunderland, Consett, Ashington, Crook, Sedgefield, Teeside, Hartlepool, Newton Aycliffe, Middlesbrough, Richmond, Northallerton, Thirsk, Ponteland, Gosforth, Whitley Bay, Chester-le-Street, Bishop Auckland, Gateshead, South Shields,Leeds, Bradford, Huddersfield, Sheffield, Ryhope, Seaham, Pity Me, Stockton-on-Tees, Durham, Peterlee, Darlington and Carlisle.