Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.

Prerequisites

• • No previous knowledge is required.

Objectives

• • Understand the need to use time-saving systems to record and solve problems, and appreciate the use of the mind for logical thought rather than as a storage house for information.

What's included

• • Lunch and refreshments when training is delivered at our training venues
  • Comprehensive course materials and exercises

Course Content

• Introduction
  Using a six step model
  Accepting ownership of problems
  Problem-solving vs. decision-making
  It's a learning process
  
• Understanding the Problem
  Assessing the problem
  Thinking logically and constructively
  
• Collecting Information
  Searching for information
  Asking the right questions
  Talking to the people who matter
  Tapping other sources
  Presenting the facts
  
• Getting to the Root of the problem
  Identifying the gap
  Separating symptoms and causes
  Identifying the root cause
  Using other techniques
  Identifying outcomes and restraints
  
• Selecting the Options
  Examining all available solutions
  Asking questions
  Exploring common pitfalls
  Thinking laterally
  Developing a single option
  
• Choosing the Best Solution
  Reaching an effective decision
  Deciding how to decide
  PMI - plus, minus, interesting
  Taking the logical route
  Relying on your instincts
  Avoiding the pitfalls
  
• Getting it Solved
  Building a visual plan
  The art of delegation
  Maximising your chances
  Making things happen
  Learning from your results