Training Course

Customer Care Dealing with Difficult and Aggressive Behaviour

  • Call us on
    0191 377 8377
    to discuss your requirements.
    Mon-Fri 9am-5pm.
    Have a Question?
    Keep me up to date with offers and news
    By submitting this form, you consent to IT Training Solutions Ltd storing your information in order to respond to your request.
  • Customer Care Dealing with Difficult and Aggressive Behaviour Course Options
    Private
    Private
    Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
    Virtual
    Virtual
    These courses can be attended from anywhere.
  • Virtual Training

How would you rate the course content overall "Given very helpful and useful guidance "

S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour

How would you rate the facilities overall "Excellent modern facilities "

S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour

Any other comments or recommendations "Excellent informative course"

L.M. HBC Vehicle Services Ltd, Customer Care Dealing with Difficult and Aggressive Behaviour

Any other comments or recommendations "Brilliant and well presented "

F.R. HBC Vehicle Services Ltd, Customer Care Dealing with Difficult and Aggressive Behaviour

"[The trainer] unveiled a lot of well hid little sneak cheats on making life a lot easier whilst working in Word. Really enjoyed the training, I work mainly in Excel, so it was great to learn about Word, and I'm no longer afraid to work in it."

D.I. Houghton International, Word Essentials

"Very good run course, I learnt a lot of new skills throughout the day."

J.M. James Jones and Sons, Excel Level 2

Which part of the course did you find particularly valuable "I found the information on bookmarks and page navigation to be particularly helpful. I had previously used Power BI however as I was self taught I had never explored this before. I also found the terminology to be very useful, for example 'Content Pack' it is important to work to the true standards after all."

J.I. NHS BSA, Microsoft Power BI Desktop

Following this training what are you going to do differently "Learn to say no to people when I need to focus on my key tasks "

V.W. North East Business Innovation Centre, Time Management

 

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
14 Mar 2025
in
Durham
£345
28 Aug 2025
in
Durham
£345
19 Nov 2025
in
Durham
£345

Private Training

Flexible dates, location and content. All prices exclude VAT.

 

Please contact us to discuss your Customer Care Dealing with Difficult and Aggressive Behaviour course, we have many solutions available to ensure you receive the best training possible.
 Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Customer Care Dealing with Difficult and Aggressive Behaviour course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.  Please contact us to book a place or request a quote for your Customer Care Dealing with Difficult and Aggressive Behaviour course.
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk

Printed:2/11/2025 5:43:10 AM