Course Leadership and Management Development Programme
- Request a Quote
Please contact us to discuss options for this coursePrivatePrivateFlexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.BespokeBespokeBespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
- Virtual Training
OverviewThis modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.
Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming.
Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book.
This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.
CLARITY 4D PROFILES
As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team.
The Profile includes sections on:
Personal style and interacting with others
Personal strengths and areas of hidden potential
Value to the Team
The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.
StructureThe sessions are in one-day, recommended sequential order to maximise the learning outcome and transfer learning to the workplace. However, this should be treated as a discussion document and can be changed to ½ day sessions or a different order according to the organisations requirements.<br/> <br/>The sessions are in one-day, recommended sequential order to maximise the learning outcome and transfer learning to the workplace. However, this should be treated as a discussion document and can be changed to ½ day sessions or a different order according to the organisations requirements.
MethodologyThese highly interactive workshops will incorporate self-analysis, exercises, group discussion and action planning and will provide delegates with practical examples, checklists, tips and pointers to use in the workplace.<br/>
- Lunch and refreshments when training is delivered at our training venues
- Comprehensive course materials and exercises
Session 1 – Personal EffectivenessThe key aim of this first session is about creating self-awareness and understanding of others. The session will open by gaining individual and collective recognition of the need for improvement and then generating ‘buy-in’ to this development process.
Understanding self - Recognising strengths and weaknesses and areas for development
Understanding others - Recognising others’ behavioural styles and learning how to respond effectively to others’ needs
Recognising individual communication styles
Examining the impact different personal styles and preferences may have on the workplace
Adapting behaviour to communicate more effectively in the workplace
Session 2 – Communicating with Colleagues and CustomersThe key aim of this session is to gain an appreciation of the ‘human element’ of communication, by recognising the different styles of self and others and, using this knowledge, plan how to manage the differences to effectively communicate with team members and customers alike.
The ‘richness’ of communication
Outline of the communication process
Key barriers to effective communication
Overcoming barriers to improving communication
Using feedback as a tool for continual improvement
Exploring the importance of customer service to the individual, team and organisation
Understanding internal customer service principles and practice
Establish the importance of internal relationships on external customer service
Identifying and dealing with different customer types
Creating a positive image
Session 3 - Leadership and Management ApproachesThe aim of this session is to explore the different aspects of leadership and management. To be a valued member of the team you don’t have to be a manager, leadership is a personal choice. By recognising the different leadership styles and our own personal preferences and approaches, we are then in a position of making the correct choices when adapting our style to suit the situation.
Concepts of leadership
Leadership versus management
Skills required for effective people management
Identifying Team, Individual and Task needs
Action Centred Leadership – managing task, team and individuals
Management and Leadership styles
Harnessing skills to maximise team and individual performance
Session 4 – Team EffectivenessThe aim of this session is to recognise the individual contribution that each member brings to the team and to explore the relationship with other areas of the business. Where session 1 highlights the differences in each individual, this session will explore how, by valuing these differences, a stronger team will evolve. Potential conflict situations, or misunderstandings, are less likely as relationships become more settled and team members start to build an environment of trust, respect and loyalty towards each other. This session should not only strengthen the teams but also initiate the transfer of departmental knowledge across the organisation.
Identifying what makes a team effective
Understanding and communicating where the team fits into the bigger picture
Benefits of team building and developing effective interpersonal relationships
Barriers to effective teamwork and how to overcome them
Identifying current strengths and weaknesses of the team
Team theories – Tuckman’s stages of group development
Exploring what stage of team development the team is at currently and how to move it to the next level
Value individual contribution to the team
Understand the need to reconcile personal opinions to the greater needs of the team
Relationships with other teams and how to improve them
Session 5 – Interview SkillsThe aim of this session is for delegates to consider the importance of the recruitment procedure. To interview someone successfully, the interviewer needs to be able to open, lead and close an interview in a way, which allows them to gather all the information they need in order to make a selection decision – and to do that, requires good interview techniques.
Before the interview – preparation
Putting together a job summary and person specification
Who shall we consider? - Putting together a shortlist
During the interview
The 6 stage interview plan
Conducting fair interviews
After the interview – recording the interview
Making the selection
Session 6 – Performance AppraisalsThe aim of this session is to recognise that when conducted effectively, the performance appraisal process can be one of the most efficient mechanisms by which an organisation can keep employees motivated, committed and interested. Performance appraisals are essential for the effective management and evaluation of employees. Appraisals help develop individuals, improve organisational performance, and feed into business planning.
Managing an effective appraisal scheme
Set regular, productive and achievable targets and objectives
Continually monitor and review the appraisal process and the people involved
Be flexible towards changes in the work environment
Giving regular and effective feedback
Identify how to handle and improve poor performance
Interview people without them feeling threatened or patronised
Effectively deal with the behaviours and attitudes of themselves and others
Recognise good and bad interviews
Determine the key skills needed to carry out successful performance appraisals
Achieve win-win result from the appraisal process
Session 7 - Coaching and MentoringThe key aim of this session is to develop the coaching skills and the confidence to adopt a ‘coaching management style’ Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation.
What is coaching?
What is mentoring?
Similarities and differences
When to coach
When to mentor
The Five Pillars of Coaching
Qualities and skills of an effective Coach and Mentor
Learning Styles (KOLB)
Understanding the different learning styles
Applying this understanding to coaching and mentoring
Exploring how leadership style impacts on coaching and mentoring
Using coaching tools
Exploring different coaching models
Personal action Plan
Being your own personal coach
Session 8 - Time Management and DelegationThis session is designed to help individuals increase work effectiveness and productivity through greater self-management - the ability to effectively plan, delegate, organise, direct and control daily activities
Urgency and importance
Benefits of delegation
Barriers to effective delegation
Session 9 - Project Management Tools and TechniquesThis session is designed to further develop the skills of managers to manage projects. Developing and enhancing project management skills should not only strengthen the capabilities within the team but also facilitate a heightened awareness of the impact these skills have in all other internal working relationships. By using the same project management practises it ensures there is clarity in their roles, responsibilities and objectives. This session gives delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness.
Managing a project successfully requires awareness and understanding of the needs for a balanced team. This session has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.
Nature, purpose, importance of projects and project management
Role and skills of Project Manager
Project Initiation, feasibility, appraisal
Project Scope and Objectives
Planning and Scheduling
Network analysis and critical path
Review and Reporting
Project closure and evaluation
Session 10 – Assertiveness and Negotiation skillsThe aim of this session is to enable delegates to gain feedback on the effectiveness of their communication methods. They will establish the different styles of communication and the impact they have on others. They will be encouraged to consider negotiation in terms of assertive skills, to identify the key elements of successful negotiation and to practice those skills, so that they can negotiate mutually satisfactory outcomes to problems.
What is assertiveness?
How a message flows
Methods to help build, boost and develop self-confidence and assertiveness
Rights in assertiveness
Four types of assertion
Behaviour styles in negotiation
Session 11 – Conflict ManagementThis session is designed to explore conflict management skills especially when dealing with difficult behaviour. To see conflict as not only inevitable but also potentially useful if managed correctly.
What is conflict?
Dealing with change
Recognise how attitudes and actions impact on others
General skills required for dealing with conflict and complaints
Communication styles as barriers to dealing with conflict and complaints
Dealing with problems
Causes of difficult behaviour
Develop coping strategies for dealing with difficult behaviour and difficult situations
The 5–step process
Dealing with negative feelings
How to say no nicely
Session 12 – Presentation SkillsFor some employees, being asked to present will induce a rising sense of panic and for others just knowing how to get their key messages across in a clear and concise manner will be the concern. This session demonstrates the basic tools and techniques required to plan, prepare and deliver effective presentations.
Basic principles of presenting
Understanding your audience
Developing and adapting your own personal style
Planning and preparation
Structuring and timing
Body language, voice and posture
Q & A sessions
Practising your skills
Session 13 – Managing Meetings - ½ dayThis session focuses on how to plan and conduct a meeting effectively. A meeting can be either formal or informal, and should be convened only when the purpose or objective can be achieved more effectively than by other methods of communication.
Identify the preparation necessary for an effective meeting
Recognise the barriers to an effective meeting
Understand the responsibilities of the Chairperson
Understand the responsibilities of the attendees
Evaluate the success of a meeting
Session 14 – Decision Making and Problem Solving – ½ dayIn this session, delegates will explore processes and techniques to improve decision-making and the quality of decisions. Problem solving and decision-making are important skills for business and life. Problem-solving often involves decision-making, and decision-making is especially important for management and leadership.
Creativity in identifying and developing options
Problem-solving tools and techniques
Problem-solving using S-O-S (Scope, Outcomes, Solutions)
Complex problems and decisions
Session 15 - Moving Forward – ½ dayThis final session will pull together the lessons learnt so far, focussing on the role of the individual. Using the information gathered, delegates will be guided through a series of open debates and discussions on how best to put the theory into every day working practice. They will create their own personal action plan, using SMART objectives, for the following six-month period.
Review of key learning points
Personal Action Plan
RECOMMENDED OPTIONAL MODULESTo complement the programme and to more deeply embed the learning, you may wish to consider adding the following in addition to the core modules. A review session placed regularly through the programme will give the delegate an opportunity to explore the impact their learning’s have had on their day-to-day work.
Review Session - What impact am I having? – ½ dayFocusing on their role, delegates will be guided through a series of open debates and discussions on what has worked well for them and identifying any areas for improvement.
Recap of key learning points so far
Impact of the learning – what went well
Further development needs
Personal Action Plan
Where are we now? – ½ day3 - 6 months after the development programme this session gives the opportunity for delegates to explore the impact their learning’s have had on their day-to-day work. Once again focusing on the role of the individual, delegates will be guided through a series of open debates and discussions on what has worked well for them and identifying any further development needs. A feedback questionnaire will be distributed two weeks prior to this session and will be used in the self-assessment exercise.
Recap of key learning points
Feedback on Personal Action Plan
Impact of the manager
Further development needs
Personal Action Plan
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377