We use cookies to offer you a better experience and to analyse how visitors use our site, you may consent to our cookies by continuing to use our site, or you may view more information and choose to reject cookies by clicking here. Thank you

Contact us online or call us on 0191 377 8377

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields

Course Leadership and Management Development Programme
  • Course Duration15 Days
  • Course Options
    Private
    Private
    Flexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
Overview
This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming.

Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book.

This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

CLARITY 4D PROFILES

As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team.

The Profile includes sections on:
Personal style and interacting with others
Personal strengths and areas of hidden potential
Value to the Team
Effective Communication

The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.
Structure
The sessions are in one-day, recommended sequential order to maximise the learning outcome and transfer learning to the workplace. However, this should be treated as a discussion document and can be changed to ½ day sessions or a different order according to the organisations requirements.

The sessions are in one-day, recommended sequential order to maximise the learning outcome and transfer learning to the workplace. However, this should be treated as a discussion document and can be changed to ½ day sessions or a different order according to the organisations requirements.
Methodology
These highly interactive workshops will incorporate self-analysis, exercises, group discussion and action planning and will provide delegates with practical examples, checklists, tips and pointers to use in the workplace.
What's included
    • Lunch and refreshments when training is delivered at our training venues
    • Comprehensive course materials and exercises
Course Content
    • Session 1 – Personal Effectiveness
      The key aim of this first session is about creating self-awareness and understanding of others. The session will open by gaining individual and collective recognition of the need for improvement and then generating ‘buy-in’ to this development process.

      Understanding self - Recognising strengths and weaknesses and areas for development
      Understanding others - Recognising others’ behavioural styles and learning how to respond effectively to others’ needs
      Perception
      Recognising individual communication styles
      Examining the impact different personal styles and preferences may have on the workplace
      Adapting behaviour to communicate more effectively in the workplace
      Personal leadership
    • Session 2 – Communicating with Colleagues and Customers
      The key aim of this session is to gain an appreciation of the ‘human element’ of communication, by recognising the different styles of self and others and, using this knowledge, plan how to manage the differences to effectively communicate with team members and customers alike.

      The ‘richness’ of communication
      Outline of the communication process
      Key barriers to effective communication
      Overcoming barriers to improving communication
      Empathic Listening
      Building rapport
      Questioning techniques
      Using feedback as a tool for continual improvement
      Exploring the importance of customer service to the individual, team and organisation
      Understanding internal customer service principles and practice
      Establish the importance of internal relationships on external customer service
      Identifying and dealing with different customer types
      Creating a positive image
    • Session 3 - Leadership and Management Approaches
      The aim of this session is to explore the different aspects of leadership and management. To be a valued member of the team you don’t have to be a manager, leadership is a personal choice. By recognising the different leadership styles and our own personal preferences and approaches, we are then in a position of making the correct choices when adapting our style to suit the situation.

      Concepts of leadership
      Leadership versus management
      Skills required for effective people management
      Identifying Team, Individual and Task needs
      Action Centred Leadership – managing task, team and individuals
      Management and Leadership styles
      Harnessing skills to maximise team and individual performance
      Situational leadership
    • Session 4 – Team Effectiveness
      The aim of this session is to recognise the individual contribution that each member brings to the team and to explore the relationship with other areas of the business. Where session 1 highlights the differences in each individual, this session will explore how, by valuing these differences, a stronger team will evolve. Potential conflict situations, or misunderstandings, are less likely as relationships become more settled and team members start to build an environment of trust, respect and loyalty towards each other. This session should not only strengthen the teams but also initiate the transfer of departmental knowledge across the organisation.

      Identifying what makes a team effective
      Understanding and communicating where the team fits into the bigger picture
      Benefits of team building and developing effective interpersonal relationships
      Barriers to effective teamwork and how to overcome them
      Identifying current strengths and weaknesses of the team
      Team theories – Tuckman’s stages of group development
      Exploring what stage of team development the team is at currently and how to move it to the next level
      Value individual contribution to the team
      Understand the need to reconcile personal opinions to the greater needs of the team
      Relationships with other teams and how to improve them
    • Session 5 – Interview Skills
      The aim of this session is for delegates to consider the importance of the recruitment procedure. To interview someone successfully, the interviewer needs to be able to open, lead and close an interview in a way, which allows them to gather all the information they need in order to make a selection decision – and to do that, requires good interview techniques.

      Interviewing skills
      Before the interview – preparation
      Putting together a job summary and person specification
      Who shall we consider? - Putting together a shortlist
      During the interview
      The 6 stage interview plan
      Conducting fair interviews
      Questioning techniques
      After the interview – recording the interview
      Making the selection
      Candidate assessment
    • Session 6 – Performance Appraisals
      The aim of this session is to recognise that when conducted effectively, the performance appraisal process can be one of the most efficient mechanisms by which an organisation can keep employees motivated, committed and interested. Performance appraisals are essential for the effective management and evaluation of employees. Appraisals help develop individuals, improve organisational performance, and feed into business planning.

      Managing an effective appraisal scheme
      Set regular, productive and achievable targets and objectives
      Continually monitor and review the appraisal process and the people involved
      Be flexible towards changes in the work environment
      Giving regular and effective feedback
      Identify how to handle and improve poor performance
      Interview people without them feeling threatened or patronised
      Effectively deal with the behaviours and attitudes of themselves and others
      Recognise good and bad interviews
      Determine the key skills needed to carry out successful performance appraisals
      Achieve win-win result from the appraisal process
    • Session 7 - Coaching and Mentoring
      The key aim of this session is to develop the coaching skills and the confidence to adopt a ‘coaching management style’ Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation.

      What is coaching?
      What is mentoring?

      Similarities and differences
      When to coach
      When to mentor

      The Five Pillars of Coaching
      Focus
      Involvement
      Development
      Gratitude
      Accountability

      Qualities and skills of an effective Coach and Mentor
      Empathic listening
      Questioning
      Feedback
      Challenging

      Learning Styles (KOLB)
      Understanding the different learning styles
      Applying this understanding to coaching and mentoring

      Exploring how leadership style impacts on coaching and mentoring

      Using coaching tools
      Exploring different coaching models

      Personal action Plan
      Being your own personal coach
    • Session 8 - Time Management and Delegation
      This session is designed to help individuals increase work effectiveness and productivity through greater self-management - the ability to effectively plan, delegate, organise, direct and control daily activities

      Time wasters
      Urgency and importance
      Procrastination
      Prioritising
      Goal setting
      Time planning
      Personal organisation
      Benefits of delegation
      Barriers to effective delegation
      Effective delegation
    • Session 9 - Project Management Tools and Techniques
      This session is designed to further develop the skills of managers to manage projects. Developing and enhancing project management skills should not only strengthen the capabilities within the team but also facilitate a heightened awareness of the impact these skills have in all other internal working relationships. By using the same project management practises it ensures there is clarity in their roles, responsibilities and objectives. This session gives delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness.

      Managing a project successfully requires awareness and understanding of the needs for a balanced team. This session has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

      Nature, purpose, importance of projects and project management
      Role and skills of Project Manager
      Project Initiation, feasibility, appraisal
      Project Scope and Objectives
      Risk assessment
      Planning and Scheduling
      Network analysis and critical path
      Milestones/Key Events
      Budgeting/Costing
      Review and Reporting
      Project closure and evaluation
    • Session 10 – Assertiveness and Negotiation skills
      The aim of this session is to enable delegates to gain feedback on the effectiveness of their communication methods. They will establish the different styles of communication and the impact they have on others. They will be encouraged to consider negotiation in terms of assertive skills, to identify the key elements of successful negotiation and to practice those skills, so that they can negotiate mutually satisfactory outcomes to problems.

      What is assertiveness?
      How a message flows
      Communication styles
      Methods to help build, boost and develop self-confidence and assertiveness
      Rights in assertiveness
      Responsibilities
      Beliefs
      Four types of assertion
      Assertive negotiation
      Behaviour styles in negotiation
      Individual assessment
    • Session 11 – Conflict Management
      This session is designed to explore conflict management skills especially when dealing with difficult behaviour. To see conflict as not only inevitable but also potentially useful if managed correctly.

      What is conflict?
      Reciprocal relationships
      Dealing with change
      Recognise how attitudes and actions impact on others
      Preventing problems
      General skills required for dealing with conflict and complaints
      Communication styles as barriers to dealing with conflict and complaints
      Dealing with problems
      Conflict styles
      Causes of difficult behaviour
      Develop coping strategies for dealing with difficult behaviour and difficult situations
      The 5–step process
      Dealing with negative feelings
      How to say no nicely
    • Session 12 – Presentation Skills
      For some employees, being asked to present will induce a rising sense of panic and for others just knowing how to get their key messages across in a clear and concise manner will be the concern. This session demonstrates the basic tools and techniques required to plan, prepare and deliver effective presentations.

      Basic principles of presenting
      Understanding your audience
      Developing and adapting your own personal style
      Planning and preparation
      Structuring and timing
      Body language, voice and posture
      Managing nerves
      Q & A sessions
      Awkward moments
      Practicing your skills
    • Session 13 – Managing Meetings - ½ day
      This session focuses on how to plan and conduct a meeting effectively. A meeting can be either formal or informal, and should be convened only when the purpose or objective can be achieved more effectively than by other methods of communication.

      Identify the preparation necessary for an effective meeting
      Recognise the barriers to an effective meeting
      Understand the responsibilities of the Chairperson
      Minute taking
      Understand the responsibilities of the attendees
      Evaluate the success of a meeting

    • Session 14 – Decision Making and Problem Solving – ½ day
      In this session, delegates will explore processes and techniques to improve decision-making and the quality of decisions. Problem solving and decision-making are important skills for business and life. Problem-solving often involves decision-making, and decision-making is especially important for management and leadership.

      Creativity in identifying and developing options
      Brainstorming
      SWOT analysis
      Decision-making process
      Decision-making methods
      Problem-solving tools and techniques
      Problem-solving using S-O-S (Scope, Outcomes, Solutions)
      Complex problems and decisions
    • Session 15 - Moving Forward – ½ day
      This final session will pull together the lessons learnt so far, focussing on the role of the individual. Using the information gathered, delegates will be guided through a series of open debates and discussions on how best to put the theory into every day working practice. They will create their own personal action plan, using SMART objectives, for the following six-month period.

      Review of key learning points
      Practical application
      Feedforward
      SWOT analysis
      Personal Action Plan
    • RECOMMENDED OPTIONAL MODULES
      To complement the programme and to more deeply embed the learning, you may wish to consider adding the following in addition to the core modules. A review session placed regularly through the programme will give the delegate an opportunity to explore the impact their learning’s have had on their day-to-day work.
    • Review Session - What impact am I having? – ½ day
      Focusing on their role, delegates will be guided through a series of open debates and discussions on what has worked well for them and identifying any areas for improvement.

      Recap of key learning points so far
      Impact of the learning – what went well
      Further development needs
      Feedforward
      SWOT analysis
      Personal Action Plan
    • Where are we now? – ½ day
      3 - 6 months after the development programme this session gives the opportunity for delegates to explore the impact their learning’s have had on their day-to-day work. Once again focusing on the role of the individual, delegates will be guided through a series of open debates and discussions on what has worked well for them and identifying any further development needs. A feedback questionnaire will be distributed two weeks prior to this session and will be used in the self-assessment exercise.

      Recap of key learning points
      Feedback on Personal Action Plan
      Impact of the manager
      Feedback analysis
      Further development needs
      Feedforward
      SWOT analysis
      Personal Action Plan

 

Course Dates Please contact us to discuss dates for this course, thank you

 

IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk

Printed: 20 Mar 19

 

 

 

Contact us

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields