Course CompTIA A+ Certification 220-1002 Support Skills
  • Overview
    The CompTIA A+ Core 2 (exam 220-1002) course covers primarily the software components of the A+ Certification, the course itself is geared towards preparing the delegates to take and hopefully pass the associated exam.
    Prerequisites
      • In order to sit this course delegates should have a basic understanding of computers, have a working knowledge of Microsoft Client (Desktop) Operating Systems.

        Delegates without this experience should consider CompTIA IT Fundamentals, instead.
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  • Course Options
    Public Scheduled
    Public Scheduled
    Fixed content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
    Private
    Private
    Flexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
  • Virtual Training

Overview
The CompTIA A+ Core 2 (exam 220-1002) course covers primarily the software components of the A+ Certification, the course itself is geared towards preparing the delegates to take and hopefully pass the associated exam.
Prerequisites
    • In order to sit this course delegates should have a basic understanding of computers, have a working knowledge of Microsoft Client (Desktop) Operating Systems.

      Delegates without this experience should consider CompTIA IT Fundamentals, instead.
Objectives
    • Support operating systems.
    • Install, configure, and maintain operating systems.
    • Maintain and troubleshoot Microsoft Windows.
    • Configure and troubleshoot network connections.
    • Manage users, workstations, and shared resources.
    • Implement physical security.
    • Secure workstations and data..
    • Troubleshoot workstation security issues.
    • Support and troubleshoot mobile devices.
    • Implement operational procedures.
Target Audience
    • The course is designed for delegates who have basic computer skills and who are interested in starting an IT career. The course is also designed for students who are seeking the CompTIA A+ certification.
What's included
    • For courses held on our premises, complimentary tea, coffee and biscuits are available. Lunch is not provided, however, there is a wide variety of eateries within a short walk of the centre.
    • Comprehensive course materials and exercises
Course Content
    • This course is a five day, ten lesson multiple topic course and includes both theoretical and lab based tasks.
      Lesson 1: Supporting Operating Systems
      In this lesson we learn about installing, configuring, maintaining, and troubleshooting personal computer operating systems.
      Topic A - Identifying Common Operating Systems
      Topic B - Use Windows Features and Tools
      Topic C - Manage Files in Windows
      Topic D - Manage Disks in Windows
      Topic E - Manage Devices in Windows
      Lesson 2: Installing, Configuring, and Maintaining Operating Systems
      In this lesson, we examine some of the other popular operating systems, we also look at the installation and upgrade of operating systems
      Topic A - Configure and use Linux
      Topic B - Configure and use MacOS
      Topic C - Install and Upgrade Operating Systems
      Topic D - Maintain Operating Systems
      Lesson 3: Maintaining and Troubleshooting Microsoft Windows
      In this lesson, we look at using various tools and features to install and configure devices and software within the Windows operating system.
      Topic A - Install and Manage Windows Applications
      Topic B - Manage Windows Performance
      Topic C - Troubleshoot Windows
      Lesson 4: Configuring and Troubleshooting Networks
      In this lesson, we look at installing, configuring, and troubleshooting network connectivity within an operating system.
      Topic A - Configure Network Connection Settings
      Topic B - Install and Configure SOHO networks
      Topic C - Configure SOHO Network Security
      Topic D - Configure Remote Access
      Topic E - Troubleshoot Network Connections
      Lesson 5: Managing Users, Workstations, and Shared Resources
      In this lesson, we will cover creating, and managing the security principals used for authentication to an operating system.
      Topic A - Manage Users
      Topic B - Configure Shared Resources
      Topic C - Configure Active Directory Accounts and Policies
      Lesson 6: Security Concepts
      In this lesson, we cover the duties involved in protecting organisational computing assets from attacks, we will identify security threats and vulnerabilities,
      Topic A - Logical Security Concepts
      Topic B - Threats and Vulnerabilities
      Topic C - Physical Security Measures
      Lesson 7: Securing Workstations and Data
      In this lesson, we cover sources of vulnerabilities and weaknesses, we then look at methods to protect the organisational data.
      Topic A - Implement Security Best Practices
      Topic B - Implement Data Protection Policies
      Topic C - Protect Data During an Incident Response
      Lesson 8: Troubleshooting Workstation Security Issues
      In this lesson, we look at securing user accounts and also installing antivirus software, updating with patches, and encrypting data.
      Topic A - Detect, Remove, and Prevent Malware
      Topic B - Troubleshoot Common Workstation Security Issues
      Lesson 9: Supporting and Troubleshooting Mobile Devices
      In this lesson, we look at the skills required to support the mobile devices in an organisation
      Topic A - Secure Mobile Devices
      Topic B - Troubleshoot Mobile Device Issues
      Lesson 10: Implementing Operational Procedures
      In this lesson, we look at the soft skills and some automation skills required in order to become professional IT support technicians
      Topic A - Use Appropriate Safety Procedures
      Topic B - Environmental Impacts and Controls
      Topic C - Create and Maintain Documentation
      Topic D - Use Basic Change Management Best Practices
      Topic E - Implement Disaster Prevention and Recovery Methods
      Topic F - Basic Scripting Concepts
      Topic G - Professionalism and Communication

 

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 You can choose your learning path and delivery style.  Courses can be delivered at your office or at one of our training venues, it's your choice. Small class sizes. Course materials included. Flexible course content. Expert trainers and tried & tested training methods. Course materials available online using your personal training account.  You can master CompTIA, please contact us to book a place or request a quote.

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Printed:27/11/2021 20:31:05