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Course CompTIA A+ Certification 220-902 Support Skills 2015 Objectives
  • Public Scheduled Price£2370 +VAT
  • Course Duration5 Days
  • Course Options
    Public Scheduled
    Public Scheduled
    Fixed content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
    Flexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.

Please note - There are two parts to the CompTIA A+ certification.

COMAE15 is the first course, and prepares for exam 220-901

COMAP15 is the second course, and prepares for exam 220-902.

This 5-day A 2015 Part 2 event is intended for those wishing to study towards CompTIA A Certification. A is a foundation-level course designed for IT professionals with around 1 year's experience whose job role is focused on PC support.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support, and understand the basics of virtualization, desktop imaging, and deployment.
    • Use Internet Explorer to view websites.
    • Use Windows Explorer to create directories and subdirectories and manage files.
    • Start the computer and navigate the desktop.
    • Recognize the main components of a PC and different data media such as USB drives and DVD.
    • Use a keyboard and mouse.
    • Delegates must have basic experience of using a PC, Windows, and browsing the web. Specifically, it is recommended that you have the following skills and knowledge before starting this course:
    • Install, configure, and troubleshoot Microsoft Windows, and an overview of Linux and Mac OS PC operating systems (plus iOS, Android and Windows mobile devices).
    • Configure and manage PC and mobile device network connectivity plus users, groups, and shared resources in a typical SOHO network.
    • Use anti-virus tools to prevent and recover from malware infections.
    • Configure access control measures, such as authentication, security policy, encryption, and firewalls.
    • Perform basic PC maintenance while working safely and responsibly and communicate effectively with customers.
Target Audience
    • CompTIA A certification is aimed at IT professionals with (or seeking) job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst.
What's included
    • For courses held on our premises, complimentary tea, coffee and biscuits are available. Lunch is not provided, however, there is a wide variety of eateries within a short walk of the centre.
    • Comprehensive course materials and exercises
Course Content
    • Module 1 - Supporting Windows
      Windows Operating System
      What is an Operating System?
      Microsoft Windows 7
      Microsoft Windows 8
      Microsoft Windows Vista
      Windows System Requirements
      Windows Upgrade Paths

      Administration Tools
      Control Panel and System Properties
      User Account Control
      Administrative Tools
      Command Prompt and Text Editors
      File Explorer
      Shut Down
      Windows Registry

      Managing Storage
      Disk Partitions
      File Systems
      Disk Management Tool
      Adding Arrays (Dynamic Storage)
      Drive Status
      Command Line Disk Management
      Mount Points and Disk Images

      Managing Files
      File Explorer
      Navigating Directories using a Command Prompt
      File Management using a Command Prompt

      Managing Applications
      Managing Software
      Managing Services
      Task Manager
      Windows 8 Task Manager
    • Module 2 - Supporting Windows
      Managing Devices
      Configuring Hardware
      Device Manager
      Display and Sound Settings
      Power Options

      Managing Performance
      Viewing System Information
      Performance Monitor
      Advanced System Properties

      Troubleshooting Windows
      Troubleshooting Models
      Troubleshooting Procedures
      Event Viewer
      Windows Error Reporting
      Windows Troubleshooting Tools
      Troubleshooting Windows Errors
      Troubleshooting Application Errors

      Managing Users
      User and Group Accounts
      Managing User Accounts
      Installing Windows

      Windows Installation Overview
      Installation Boot Methods
      Preparing the Hard Disk
      Completing an Attended Installation
      Options for Deploying Windows
    • Module 3 - Supporting Windows
      Troubleshooting Boot Problems
      BIOS and UEFI
      Troubleshooting Boot Problems
      System Restore
      Advanced Boot Options Menu
      System Repair and Reinstallation

      Maintenance and Backup
      Disk Maintenance Utilities
      Task Scheduler
      Patch Management
      Data Backup
      Restoring User Profiles

      Threats and Vulnerabilities
      Security Fundamentals
      Security Policies
      Social Engineering
      Network Footprinting and Fingerprinting
      Network Attack Strategies
      Viruses and Malware

      Types of Malware
      Anti-Virus Software
      Malware Symptoms
      Researching Malware
      Quarantine and Remediation
      Preventing Malware Infections
      Security Center and Windows Defender

      Securing Workstations
      Digital Security
      Password and Account Policies
      Workstation Security
      Physical Security

      Securing Data
      Data Policies
      Corporate Security Policy
      Data Encryption
      Data Disposal Methods
      Incident Response Policies
    • Module 4 - Supporting Windows Networks
      Configuring Network Connections
      Network Card Properties
      Establishing Networking Connections
      Configuring Internet Protocol (IP)
      Establishing Internet Connections
      Remote Access Utilities
      Securing Network Connections

      Configuring the Browser
      Network and Host Firewalls
      Windows Firewall
      Securing SOHO Networks

      Configuring Shared Resources
      Workgroups and Homegroups
      Configuring File and Folder Sharing
      NTFS File and Folder Permissions

      Virtualization and Services
      Virtualization Basics
      Purposes of Virtual Machines
      Security Requirements
      Cloud Computing
      Networked Host Services
    • Module 5 - Linux, OS X, and Mobile OS
      Linux Operating System
      Linux Distros and Shells
      Linux Disk and File Management Commands
      Securing a Linux File System
      Managing Linux User Accounts
      Linux Software and Patch Management
      Troubleshooting Linux OS

      OS X
      Apple Macs and OS X
      OS X File Management
      OS X Users and Passwords
      OS X Software Management
      OS X Networking
      OS X Diagnostic Utilities
      OS X Troubleshooting
      Mobile Operating Systems

      Android, iOS, and Windows Mobile
      Features of Mobile Operating Systems
      Cellular Data Networks
      Wi-Fi and Bluetooth Networks
      Mobile Device Synchronization
      Mobile OS Security and Troubleshooting

      Mobile OS Security
      Mobile OS Access Control
      Mobile OS Policies
      Mobile OS Troubleshooting Tools
      Troubleshooting Mobile OS Issues
      Troubleshooting Mobile Wireless Issues
      Troubleshooting Mobile Security Issues
      Safety and Environmental Procedures

      Local Government Regulations
      Electrical Safety
      Cable Management and Lifting Techniques
      Component Handling
      Environmental Controls
      Power Problems
      Disposal and Recycling

      Professionalism and Communication
      Customer Service Skills
      Communication Skills
      Handling Customer Complaints


Course Dates

IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377

Printed: 16 Jun 19




Contact us

  • Name*:*
  • Organisation:
  • Telephone:
  • Email:*
  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields