CompTIA A+ Certification 220-902 Training Course in Newcastle, Durham, Washington, Sunderland, Darlington, Northumberland, Middlesbrough and throughout North East England

Course CompTIA A+ Certification 220-902 Support Skills 2015 Objectives

Course Duration5 Days
Course Options
Public Scheduled

Public Scheduled
Fixed content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!

Private

Private
Flexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.

Overview

Please note - There are two parts to the CompTIA A+ certification.

COMAE15 is the first course, and prepares for exam 220-901

COMAP15 is the second course, and prepares for exam 220-902.

This 5-day A 2015 Part 2 event is intended for those wishing to study towards CompTIA A Certification. A is a foundation-level course designed for IT professionals with around 1 year's experience whose job role is focused on PC support.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support, and understand the basics of virtualization, desktop imaging, and deployment.

Prerequisites

- Use Internet Explorer to view websites.
- Use Windows Explorer to create directories and subdirectories and manage files.
- Start the computer and navigate the desktop.
- Recognize the main components of a PC and different data media such as USB drives and DVD.
- Use a keyboard and mouse.
- Delegates must have basic experience of using a PC, Windows, and browsing the web. Specifically, it is recommended that you have the following skills and knowledge before starting this course:

Objectives

- Install, configure, and troubleshoot Microsoft Windows, and an overview of Linux and Mac OS PC operating systems (plus iOS, Android and Windows mobile devices).
- Configure and manage PC and mobile device network connectivity plus users, groups, and shared resources in a typical SOHO network.
- Use anti-virus tools to prevent and recover from malware infections.
- Configure access control measures, such as authentication, security policy, encryption, and firewalls.
- Perform basic PC maintenance while working safely and responsibly and communicate effectively with customers.

Target Audience

- CompTIA A certification is aimed at IT professionals with (or seeking) job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst.

What's included

- For courses held on our premises, complimentary tea, coffee and biscuits are available. Lunch is not provided, however, there is a wide variety of eateries within a short walk of the centre.
- Comprehensive course materials and exercises

Course Content

- Module 1 - Supporting Windows
  Windows Operating System
  What is an Operating System?
  Microsoft Windows 7
  Microsoft Windows 8
  Microsoft Windows Vista
  Windows System Requirements
  Windows Upgrade Paths
  
  Administration Tools
  Control Panel and System Properties
  User Account Control
  Administrative Tools
  Command Prompt and Text Editors
  File Explorer
  Shut Down
  Windows Registry
  
  Managing Storage
  Disk Partitions
  File Systems
  Disk Management Tool
  Adding Arrays (Dynamic Storage)
  Drive Status
  Command Line Disk Management
  Mount Points and Disk Images
  
  Managing Files
  File Explorer
  OneDrive
  Navigating Directories using a Command Prompt
  File Management using a Command Prompt
  
  Managing Applications
  Managing Software
  Managing Services
  msconfig
  Task Manager
  Windows 8 Task Manager
- Module 2 - Supporting Windows
  Managing Devices
  Configuring Hardware
  Device Manager
  Display and Sound Settings
  Power Options
  
  Managing Performance
  Viewing System Information
  Performance Monitor
  Advanced System Properties
  
  Troubleshooting Windows
  Troubleshooting Models
  Troubleshooting Procedures
  Event Viewer
  Windows Error Reporting
  Windows Troubleshooting Tools
  Troubleshooting Windows Errors
  Troubleshooting Application Errors
  
  Managing Users
  User and Group Accounts
  Managing User Accounts
  Installing Windows
  
  Windows Installation Overview
  Installation Boot Methods
  Preparing the Hard Disk
  Completing an Attended Installation
  Options for Deploying Windows
- Module 3 - Supporting Windows
  Troubleshooting Boot Problems
  BIOS and UEFI
  Troubleshooting Boot Problems
  System Restore
  Advanced Boot Options Menu
  System Repair and Reinstallation
  
  Maintenance and Backup
  Disk Maintenance Utilities
  Task Scheduler
  Patch Management
  Data Backup
  Restoring User Profiles
  
  Threats and Vulnerabilities
  Security Fundamentals
  Security Policies
  Social Engineering
  Network Footprinting and Fingerprinting
  Network Attack Strategies
  Viruses and Malware
  
  Types of Malware
  Anti-Virus Software
  Malware Symptoms
  Researching Malware
  Quarantine and Remediation
  Preventing Malware Infections
  Security Center and Windows Defender
  
  Securing Workstations
  Digital Security
  Authentication
  Password and Account Policies
  Workstation Security
  Physical Security
  
  Securing Data
  Data Policies
  Corporate Security Policy
  Data Encryption
  Data Disposal Methods
  Incident Response Policies
- Module 4 - Supporting Windows Networks
  Configuring Network Connections
  Network Card Properties
  Establishing Networking Connections
  Configuring Internet Protocol (IP)
  Establishing Internet Connections
  Remote Access Utilities
  Securing Network Connections
  
  Configuring the Browser
  Network and Host Firewalls
  Windows Firewall
  Securing SOHO Networks
  
  Configuring Shared Resources
  Domains
  Workgroups and Homegroups
  Configuring File and Folder Sharing
  NTFS File and Folder Permissions
  
  Virtualization and Services
  Virtualization Basics
  Purposes of Virtual Machines
  Security Requirements
  Cloud Computing
  Networked Host Services
- Module 5 - Linux, OS X, and Mobile OS
  Linux Operating System
  Linux Distros and Shells
  Linux Disk and File Management Commands
  Securing a Linux File System
  Managing Linux User Accounts
  Linux Software and Patch Management
  Troubleshooting Linux OS
  
  OS X
  Apple Macs and OS X
  OS X File Management
  OS X Users and Passwords
  OS X Software Management
  OS X Networking
  OS X Diagnostic Utilities
  OS X Troubleshooting
  Mobile Operating Systems
  
  Android, iOS, and Windows Mobile
  Features of Mobile Operating Systems
  Cellular Data Networks
  Wi-Fi and Bluetooth Networks
  Mobile Device Synchronization
  Mobile OS Security and Troubleshooting
  
  Mobile OS Security
  Mobile OS Access Control
  Mobile OS Policies
  Mobile OS Troubleshooting Tools
  Troubleshooting Mobile OS Issues
  Troubleshooting Mobile Wireless Issues
  Troubleshooting Mobile Security Issues
  Safety and Environmental Procedures
  
  Local Government Regulations
  Electrical Safety
  Cable Management and Lifting Techniques
  Component Handling
  Environmental Controls
  Power Problems
  Disposal and Recycling
  
  Professionalism and Communication
  Customer Service Skills
  Communication Skills
  Professionalism
  Handling Customer Complaints

Course Dates Please contact us to discuss dates for this course, thank you

Other Courses In This Series

- CompTIA Security+
  
  This course will to prepare delegates for CompTIA's Security+ exam. CompTIA Security+ validates knowledge of communi
- CompTIA Network+ Certification Support Skills (2015 Objectives)
  
  This 5-day course is intended for those wishing to qualify with CompTIA Network+ Certification. Network+ is foundation-l

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