Personal Effectiveness Courses
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Public Scheduled Course Dates 16 OctVirtual Course,£29514 MayVirtual Course,£29515 OctVirtual Course,£295Prices per delegate on a public course. All prices exclude VATPrivate Courses -
Assertiveness Skills Course
Course Duration 1 DayView Full CourseCourse Overview Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.Public Scheduled Course Dates 27 NovVirtual Course,£29528 FebVirtual Course,£29509 JulinDurham,£34508 SepinDurham,£34526 NovVirtual Course,£295Prices per delegate on a public course. All prices exclude VATPrivate Courses -
Building an Effective Team Course
Course Duration 1 DayView Full CourseCourse Overview Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.
With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together.
In most teams, the energies of individual members work at cross-purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges, and individual energies harmonise. You have a shared vision and an understanding of how to complement each others’ efforts.
This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your team.Private Courses -
Business and Report Writing Skills Course
Course Duration 1 DayView Full CourseCourse Overview A one day programme focused on written business communication.
To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.
The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work.
Public Scheduled Course Dates 14 MarinDurham,£34510 SepinDurham,£345Prices per delegate on a public course. All prices exclude VATPrivate Courses -
Chairing Effective Meetings Course
Course Duration 3 HoursView Full CourseCourse Overview Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.
Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.
This course aims to showcase the skills and knowledge needed to chair a meeting successfullyPublic Scheduled Course Dates 01 NovVirtual Course,£27513 DecVirtual Course,£27519 SepVirtual Course,£27531 OctVirtual Course,£27512 DecVirtual Course,£275Prices per delegate on a public course. All prices exclude VATPrivate Courses -
Coaching and Mentoring Course
Course Duration 1 DayView Full CourseCourse Overview Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively.Private Courses -
Conflict Management Course
Course Duration 1 DayView Full CourseCourse Overview Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.Public Scheduled Course Dates 27 NovinDurham,£34514 MarinDurham,£34515 JulinDurham,£34526 NovinDurham,£345Prices per delegate on a public course. All prices exclude VATPrivate Courses -
Customer Care Course
Course Duration 1 DayView Full CourseCourse Overview Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.Public Scheduled Course Dates 16 OctinDurham,£34512 DecinDurham,£34515 AprinDurham,£34515 OctinDurham,£34511 DecinDurham,£345Prices per delegate on a public course. All prices exclude VATPrivate Courses -
Customer Care Dealing with Difficult and Aggressive Behaviour Course
Course Duration 1 DayView Full CourseCourse Overview This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.Public Scheduled Course Dates 20 NovinDurham,£34514 MarinDurham,£34528 AuginDurham,£34519 NovinDurham,£345Prices per delegate on a public course. All prices exclude VATPrivate Courses -
Decision Making and Problem Solving Course
Course Duration 1 DayView Full CourseCourse Overview Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.Private Courses -
Delegation - The Art of Effective Delegation Course
Course Duration 1 DayView Full CourseCourse Overview Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.
Wrong - lack of delegation will lead to you slowly drowning in work. Tasks will become half-finished or poorly executed and you will end up with a disgruntled and demotivated team who are crying out to take on more responsibility.
This one-day course will give you the confidence to let go of tasks without losing control and give you the skills to use delegation as a motivational tool to increase performance. Understand your own management styles to develop the potential of your staff, yourself and ultimately your organisation.
The course will be participatory and will include self-analysis tools, case studies and group work.Private Courses -
Interviewing Skills Course
Public Scheduled Course Dates 04 NovVirtual Course,£29529 JulVirtual Course,£29503 NovVirtual Course,£295Prices per delegate on a public course. All prices exclude VATPrivate Courses -
Managing Difficult Conversations Course
Public Scheduled Course Dates 01 NovVirtual Courseattendance13 DecVirtual Courseattendance19 SepVirtual Courseattendance31 OctVirtual Courseattendance12 DecVirtual CourseattendancePrices per delegate on a public course. All prices exclude VATPrivate Courses -
Managing Employee Mental Well-being - Managing Stress in Others Course
Course Duration 1 DayView Full CourseCourse Overview Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)
As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.
Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.Private Courses -
Managing Meetings Course
Course Duration 0.5 DaysView Full CourseCourse Overview A well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved.Private Courses -
Motivating Employees Course
Course Duration 1 DayView Full CourseCourse Overview Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation.Private Courses -
Negotiating and Influencing Skills Course
Course Duration 1 DayView Full CourseCourse Overview When was the last time you thought about how you influence others, how you change minds, shape opinions, move others to act?
This course will give you greater insight in order to develop your skills and confidence in using your influence - irrespective of your formal role or grade. Improving your skills in influencing, communication and negotiation will help you understand what makes you and other people tick, how to work more effectively and how to develop a convincing personal style to reach mutually satisfactory outcomes in different situations.Private Courses -
Outlook - Working more Efficiently Course
View Full CourseCourse Overview This course is aimed at those who are already using Microsoft Outlook but want to work more efficiently. Do you find email a helpful tool or a frustrating chore? This course is intended to help you develop an effective email strategy.
You’ll develop techniques for keeping your email clean so that incoming mail isn’t missed. And find important emails in the future.Private Courses -
Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile Course
Course Duration 1 DayView Full CourseCourse Overview This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.
The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.
Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.
Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.
Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.
https://www.clarity4d.com/aboutPublic Scheduled Course Dates 09 DecinDurham,£39513 FebinDurham,£39524 AprinDurham,£39505 AuginDurham,£39530 SepinDurham,£39508 DecinDurham,£395Prices per delegate on a public course. All prices exclude VATPrivate Courses -
Presentation Skills Course
Course Duration 1 DayView Full CourseCourse Overview This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
This course involves a high level of delegate participation.
At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.Public Scheduled Course Dates 20 NovinDurham,£34507 MarVirtual Course,£29504 JuninDurham,£34503 SepVirtual Course,£29519 NovinDurham,£345Prices per delegate on a public course. All prices exclude VATPrivate Courses -
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