Personal Effectiveness Courses
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    • Appraisals and PDRs - Managing Performance Course

      • 1 Day
      • Private courses available
      Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively.
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    • Assertiveness Skills Course

      • 1 Day
      • Private courses available
      Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
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    • Building an Effective Team Course

      • 1 Day
      • Private courses available
      Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.

      With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together.

      In most teams, the energies of individual members work at cross-purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges, and individual energies harmonise. You have a shared vision and an understanding of how to complement each others’ efforts.

      This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your team.
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    • Business and Report Writing Skills Course

      • 1 Day
      • Private courses available
      A one day programme focused on written business communication.

      To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.

      The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work.

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    • Chairing Effective Meetings Course

      • 3 Hours
      • Private courses available
      Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.

      Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.

      This course aims to showcase the skills and knowledge needed to chair a meeting successfully
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    • Coaching and Mentoring Course

      • 1 Day
      • Private courses available
      Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively.
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    • Conflict Management Course

      • 1 Day
      • Private courses available
      Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
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    • Customer Care Course

      • 1 Day
      • Private courses available
      Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
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    • Customer Care Dealing with Difficult and Aggressive Behaviour Course

      • 1 Day
      • Private courses available
      This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
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    • Decision Making and Problem Solving Course

      • 1 Day
      • Private courses available
      Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.
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    • Delegation - The Art of Effective Delegation Course

      • 1 Day
      • Private courses available
      Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.

      Wrong - lack of delegation will lead to you slowly drowning in work. Tasks will become half-finished or poorly executed and you will end up with a disgruntled and demotivated team who are crying out to take on more responsibility.

      This one-day course will give you the confidence to let go of tasks without losing control and give you the skills to use delegation as a motivational tool to increase performance. Understand your own management styles to develop the potential of your staff, yourself and ultimately your organisation.

      The course will be participatory and will include self-analysis tools, case studies and group work.
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    • Interviewing Skills Course

      • 1 Day
      • Private courses available
      This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation.
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    • Managing Difficult Conversations Course

      • 1 Day
      • Private courses available
      This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.
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    • Managing Employee Mental Well-being - Managing Stress in Others Course

      • 1 Day
      • Private courses available
      The aim of this course is to identify stress in self and others and what we can do to manage this that promotes a positive health and wellbeing culture at work.
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    • Managing Meetings Course

      • 0.5 Days
      • Private courses available
      A well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved.
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    • Motivating Employees Course

      • 1 Day
      • Private courses available
      Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation.
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    • Negotiating and Influencing Skills Course

      • 1 Day
      • Private courses available
      When was the last time you thought about how you influence others, how you change minds, shape opinions, move others to act?
      This course will give you greater insight in order to develop your skills and confidence in using your influence - irrespective of your formal role or grade. Improving your skills in influencing, communication and negotiation will help you understand what makes you and other people tick, how to work more effectively and how to develop a convincing personal style to reach mutually satisfactory outcomes in different situations.
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    • Outlook - Working more Efficiently Course

      • Private courses available
      This course is aimed at those who are already using Microsoft Outlook but want to work more efficiently. Do you find email a helpful tool or a frustrating chore? This course is intended to help you develop an effective email strategy.

      You’ll develop techniques for keeping your email clean so that incoming mail isn’t missed. And find important emails in the future.
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    • Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile Course

      • 1 Day
      • Private courses available
      This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.

      The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.

      Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.

      Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.

      Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.

      https://www.clarity4d.com/about
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    • Presentation Skills Course

      • 1 Day
      • Private courses available
      This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
      This course involves a high level of delegate participation.
      At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
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      • 0 of 24 Results
Course Reviews
"Really enjoyed the course and felt I learnt more that I expected"

K.W. James Jones and Sons, Excel Level 1

"Good allround training"

T.B. Public scheduled course, Excel Level 2

Following this training what are you going to do differently "It will speed up my work with spreadsheets "

A.R. S Sheard Son Limited, Excel Level 3

Following this training what are you going to do differently "I will be able to apply the knowledge of things I learnt during the training."

M.A. Watmos, Microsoft Office 365 Overview

Would it be possible to use your feedback in our marketing we only use your initials and organisation name "Very beneficial and informative session with a subject matter expert!"

Y.B. EGGER UK, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

"Very well presented"

A.C. Engie Fabricom, Excel Level 3

Following this training what are you going to do differently "Stop ruining other colleagues spreadsheets! Joking aside, Ill be better placed to present production figures and pinpoint any trends."

D. James Jones, Excel Level 2

Following this training what are you going to do differently "Put the principles into practice autosum named ranges pivot tables "

B.R.H. Quorn Foods, Excel Level 3

"I found the whole course very interesting and informative. I will take a completely different approach to meetings in the future."

S. HMP Isle of Wight, Minute Taking

"Excellent training, excellent facilities"

A. , Computers for Beginners and Getting Started with MS Office

"Really good course at an appropriate pace for everyone. I've been to a few courses by ITTS and all have been good"

M.W. Durham County Council, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

What were the most useful aspects of the course "Explanation of planning, setting objectives"

S.T. Tiplady Safety Services Ltd, Train the Trainer Training Skills for the Workplace

"Thought provoking, extremely interesting"

R.C. Alnwick Medical Group, Coaching and Mentoring

Which part of the course did you find particularly valuable "Everything was excellent.Transitions, morphing, shortcuts and video use"

H.H. , PowerPoint Essentials

Which part of the course did you find particularly valuable "All were a good foundation to work from and give me the building blocks to do better"

P.B. Parkdean Resorts, Project Management Essentials

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