Leadership and Management Courses

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    • Appraisals and PDRs - Managing Performance Course

      • From £895 for up to 8 delegates for a private course
      • Next scheduled course: 15 Oct 25, £295 per delegate + VAT
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      Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively. View Full Course >>
      • Duration: 1 Day
    • Assertiveness Skills Course

      • Next scheduled course: 09 July 25, £345 per delegate + VAT
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      Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness. View Full Course >>
      • Duration: 1 Day
    • Building an Effective Team Course

      • Next scheduled course: 07 Aug 25, £275 per delegate + VAT
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      Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.

      With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together.

      In most teams, the energies of individual members work at cross-purposes. Individuals may ... View Full Course >>
      • Duration: 1 Day
    • Business and Report Writing Skills Course

      • Next scheduled course: 10 Sep 25, £345 per delegate + VAT
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      A one day programme focused on written business communication.

      To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.

      The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work. <b... View Full Course >>
      • Duration: 1 Day
    • Chairing Effective Meetings Course

      • Next scheduled course: 19 Sep 25, £275 per delegate + VAT
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      Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.

      Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.

      This course aims to showcase the skills and knowledge needed to chair a meeting successf... View Full Course >>
      • Duration: 3 Hours
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      Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively. View Full Course >>
      • Duration: 1 Day
    • Conflict Management Course

      • From £895 for up to 12 delegates for a private course
      • Next scheduled course: 15 July 25, £345 per delegate + VAT
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      Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension. View Full Course >>
      • Duration: 1 Day
    • Customer Care Dealing with Difficult and Aggressive Behaviour Course

      • Next scheduled course: 28 Aug 25, £345 per delegate + VAT
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      This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath. View Full Course >>
      • Duration: 1 Day
    • Decision Making and Problem Solving Course

      • From £895 for up to 8 delegates for a private course
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      Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format. View Full Course >>
      • Duration: 1 Day
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      Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.

      Wrong - lack of delegation will lead to you slowly drowning in work. Tasks will become half-finished or poorly executed and you will end up with a disgruntled and demotivated team who are crying out to take on more responsibility.
      <br/... View Full Course >>
      • Duration: 1 Day
    • Effective Online Meetings using Microsoft Teams and Zoom Course

      • From £645 for up to 8 delegates for a private course
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      Online meetings often fall short. Discover how you can make your meetings more interactive with Zoom and MS Teams.
      This course looks at best practice and how the tools in Zoom and MS Teams can help you achieve this.
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      • Duration: 3 Hours
    • HR Essentials Course

      • Next scheduled course: 16 - 17 Sep 25, £595 per delegate + VAT
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      This course is aimed at staff within organisations who possess very little formal knowledge of personnel management but have a level of responsibility for it. The course is intended to raise awareness and understanding of the main areas of involvement.

      The workshops are designed to be highly interactive using a combination of discussion, exercises and quizzes, examples of best practice and recent case law to help participants apply the techniques to their every-day work and problems.

      It greatly enhances the relevance and under... View Full Course >>
      • Duration: 2 Days
    • Interviewing Skills Course

      • Next scheduled course: 29 July 25, £295 per delegate + VAT
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      This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation. View Full Course >>
      • Duration: 1 Day
    • Introduction to Supervisory Management Course

      • Next scheduled course: 25 June 25, £345 per delegate + VAT
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      This course is designed for supervisors and first line managers who are new to their roles.
      This course aims to introduce supervisors and first line managers to their new roles, developing particular awareness and skills in the areas of leadership style, motivation and delegation. View Full Course >>
      • Duration: 1 Day
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      This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

      Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consu... View Full Course >>
      • Duration: 15 Days
    • Managing Difficult Conversations Course

      • Next scheduled course: 13 Aug 25, £0 per delegate + VAT
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      This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.
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      • Duration: 1 Day
    • Managing Employee Mental Well-being - Managing Stress in Others Course

      • From £995 for up to 8 delegates for a private course
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      The aim of this course is to identify stress in self and others and what we can do to manage this that promotes a positive health and wellbeing culture at work. View Full Course >>
      • Duration: 1 Day
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      A well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved. View Full Course >>
      • Duration: 0.5 Days
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      This course has been designed to provide managers and leaders with the knowledge and confidence to understand common Mental Health issues, spot the signs of Mental Ill Health and how to fully support an individual who is in distress or crisis, while managing own well-being. View Full Course >>
      • Duration: 1 Day
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      Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation. View Full Course >>
      • Duration: 1 Day
    • 27 of 27 Results
Course Reviews
What were the most useful aspects of the course
"Personality profiling knowing how to understand and respond to others"

R.R. Welwyn Components Ltd, Stepping up to Management

"I feel more clear in mind of my objectives going forward and how to achieve them"

S.R. J2 Research, Time Management

"Fantastic course. Could be boring material but the teacher makes it fun and interactive and is enthusiastic about the subject matter"

C.C. Martell Real Estate, Excel Level 2

Which part of the course did you find particularly valuable
"Data validation plus numerous other aspects "

A.T. Hyperdrive Innovation Ltd, Excel Level 3

"Everything was useful"

N.R. Northern Powergrid, Excel Level 2

Which part of the course did you find particularly valuable
"All of it, I'm a novice at Power BI"

S.S. NHSBSA, Microsoft Power BI Complete

"Very well presented course and lots of very useful pointers on how to do things."

G.O. Lighthouse Poole, Excel Level 2

"It was the best virtual course I have been on!"

J.M. LSL Property Services, Excel Level 2

"My forms will look professional going forward"

G.B. , Word Essentials

Would it be possible to use your feedback in our marketing we only use your initials and organisation name
"My second Excel course it has made a huge difference to how I present data"

J.S. STC, Excel Level 2

Which part of the course did you find particularly valuable
"Teaching and learning cycle"

E.O. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace

Please select the words that best describe your learning experience
"Good to learn the right way to do things and also what project is capable of doing."

L.P. Aesica Pharmaceuticals Ltd, Microsoft Project Essentials

"Just really useful and enjoyable"

N.W. Riverford Organic Farmers, Excel Level 2

Which part of the course did you find particularly valuable
"All of the course. A lot of these are tips that I will use every now and then, and some i.e. quick paths are ones I will begin using regularly."

C. Gachet, Outlook Working more Efficiently

"Very useful and information meaningful. Great answers to questions thrown out during the session"

B. Nobiauk, Microsoft Forms Essentials in Office 365

 

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