Leadership and Management Courses

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    • Overview: Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively.
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      Starting from £895 for up to 8 delegates
    • Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
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    • Overview: Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.

      With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together.

      In most teams, the energies of individual members work at cross-purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges, and individual energies harmonise. You have a shared vision and an understanding of how to complement each others’ efforts.

      This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your team.
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    • Overview: A one day programme focused on written business communication.

      To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.

      The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work.

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    • Overview: Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.

      Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.

      This course aims to showcase the skills and knowledge needed to chair a meeting successfully
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    • Overview: Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively.
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    • Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
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    • Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
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    • Overview: Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.
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    • Overview: Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.

      Wrong - lack of delegation will lead to you slowly drowning in work. Tasks will become half-finished or poorly executed and you will end up with a disgruntled and demotivated team who are crying out to take on more responsibility.

      This one-day course will give you the confidence to let go of tasks without losing control and give you the skills to use delegation as a motivational tool to increase performance. Understand your own management styles to develop the potential of your staff, yourself and ultimately your organisation.

      The course will be participatory and will include self-analysis tools, case studies and group work.
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    • Overview: Online meetings often fall short. Discover how you can make your meetings more interactive with Zoom and MS Teams.
      This course looks at best practice and how the tools in Zoom and MS Teams can help you achieve this.
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      Starting from £645 for up to 8 delegates
    • Overview: This course is aimed at staff within organisations who possess very little formal knowledge of personnel management but have a level of responsibility for it. The course is intended to raise awareness and understanding of the main areas of involvement.

      The workshops are designed to be highly interactive using a combination of discussion, exercises and quizzes, examples of best practice and recent case law to help participants apply the techniques to their every-day work and problems.

      It greatly enhances the relevance and understanding of the course if reference can be made to existing policies, procedures and problems experienced within the workplace.
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    • Overview: This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation.
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    • Overview: This course is designed for supervisors and first line managers who are new to their roles.

      This course aims to introduce supervisors and first line managers to their new roles, developing particular awareness and skills in the areas of leadership style, motivation and delegation.
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    • Overview: This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

      Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming.

      Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book.

      This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

      CLARITY 4D PROFILES

      As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team.

      The Profile includes sections on:
      Personal style and interacting with others
      Personal strengths and areas of hidden potential
      Value to the Team
      Effective Communication

      The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.
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    • Overview: Please contact us for full information on this course.
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    • Overview: Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)

      As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.

      Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.
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    • Overview: A well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved.
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    • Overview: This course has been designed to provide managers and leaders with the knowledge and confidence to understand common Mental Health issues, spot the signs of Mental Ill Health and how to fully support an individual who is in distress or crisis, while managing own well-being.
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    • Overview: Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation.
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    • Overview: This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.

      The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.

      Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.

      Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.

      Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.

      https://www.clarity4d.com/about
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    • Overview: This two day project management course covers the theory of managing a project. Anyone who needs to plan projects as a core or significant part of their job will benefit from attending.

      An essential ingredient of a successful project is the effective utilisation of the project resources over time. This two day course provides a structured approach to project planning, highlighting the concepts and techniques in a progressive series of steps to enable the delegates to produce realistic and achievable plans.
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    • Overview: Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others.
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    • Overview: All of us, no matter how successful in our fields, will face adversity at some point in our careers. When the pressure is on, the difference between thriving or not is resilience.

      This practical course will give you the tools and knowledge to live and work with less stress by developing your skills in dealing with frustration, anxiety and pressure in positive ways.
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    • Overview: The purpose of this highly interactive, practical and fun team development event is for team members to learn more about themselves and the different working styles of others.

      Personal effectiveness and communication skills influence both style and behaviour, which has important implications for the development and performance of teams. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.

      Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.

      Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing working relationships to maximise team performance.

      The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions.
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    • Overview: The purpose of this course is to understand the meaning of compassion and compassion fatigue that will support us to build and maintain compassion in times of change and uncertainty.
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    • Overview: Time can only be used once. This course teaches delegates how to manage time effectively. It helps delegates keep priorities in focus and avoid time wasting. The course is interactive and includes a high level of delegate participation.
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"Recommending to everyone! "

M.C. Sheard Packaging, Excel Level 1 Essentials

Which part of the course did you find particularly valuable "All of it "

D.C. anwen construction, Computers for Beginners and Getting Started with MS Office

"Picked up a great deal from this session. Very useful going back to basics and getting to know Excel better. It's been a great confidence booster. I particularly enjoyed learning about conditional formatting, slicers, formula's and generic search functions. I feel I am able to work a lot quicker in my job role "

A.N. Bloom Procurement Services Ltd, Excel Essentials

"As someone who had never used power BI previously this was an interesting introduction and an impressive tool that will produce good quality and informative management information. "

Z.B. NHSBSA, Microsoft Power BI Desktop

Which part of the course did you find particularly valuable "All of it! Essential training for anyone using Excel "

B.B. Riverford, Excel Essentials

"Excellent first introduction to Microsoft 365, looking forward to using the system and to see how this will positively impact our company "

J.T. Watmos, Microsoft Office 365 Overview

"GREAT COURSE, WELL PRESENTED !! "

R. Universal Wolf, Excel Level 2

Which part of the course did you find particularly valuable "DAX language, manipulating the data, creating visuals, how to export data into PowerPoint "

L.B. NEPO, Microsoft Power BI Desktop

"Training was pitched at right level, adapted for skill set of attendees, involved everyone and we all learnt something to put into practice "

T.W. Watmos, Outlook Overview and MS Teams for Attendees

"I will be putting the new skills I have learned into practice immediately "

H.S. Durham County Council, Microsoft Power BI Desktop

Which part of the course did you find particularly valuable "Learning more about the skills of a minute taker and learning about how important the role is. "

E.S. Skills for Care, Minute Taking and Speedwriting

Following this training what are you going to do differently "Prepare and plan presentations differently. Have more confidence don't hold myself back. "

L.K. Northumbrian Water, Presentation Skills Advanced

Which part of the course did you find particularly valuable "The macro and pivot functions "

S.B. GSK, Excel Level 3

Which part of the course did you find particularly valuable "I enjoyed how adele layed the framework out for me to build my skills for the basics. I can now take another course to grow my skills from this. No bad habits! "

S. Rowen Homes, Excel Essentials

"An enjoyable day! "

R.G. James Jones and Sons Ltd, Excel Level 2

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