Leadership and Management Courses

Overview: Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively.

Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.

Overview: Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors. With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together. In most teams, the energies of individual members work at cross-purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges, and individual energies harmonise. You have a shared vision and an understanding of how to complement each others’ efforts. This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your team.

Overview: A one day programme focused on written business communication. To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications. The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work.

Overview: Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing. Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future. This course aims to showcase the skills and knowledge needed to chair a meeting successfully

Overview: Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively.

Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

Overview: Online meetings often fall short. Discover how you can make your meetings more interactive with Zoom and MS Teams. This course looks at best practice and how the tools in Zoom and MS Teams can help you achieve this.

Overview: This course is aimed at staff within organisations who possess very little formal knowledge of personnel management but have a level of responsibility for it. The course is intended to raise awareness and understanding of the main areas of involvement. The workshops are designed to be highly interactive using a combination of discussion, exercises and quizzes, examples of best practice and recent case law to help participants apply the techniques to their every-day work and problems. It greatly enhances the relevance and understanding of the course if reference can be made to existing policies, procedures and problems experienced within the workplace.

Overview: This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation.

Overview: This course is designed for supervisors and first line managers who are new to their roles. This course aims to introduce supervisors and first line managers to their new roles, developing particular awareness and skills in the areas of leadership style, motivation and delegation.

Overview: This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation. Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming. Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book. This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team. CLARITY 4D PROFILES As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team. The Profile includes sections on: Personal style and interacting with others Personal strengths and areas of hidden potential Value to the Team Effective Communication The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.

Overview: Management of Portfolios (MoP) provides advice and examples of how to apply principles, practices, and techniques that together enable the most effective balance of organisational change and business as usual. Delivered by fully accredited trainers and industry leading experts with extensive experience of portfolio management, the course engages with the students to ensure that theory is embedded and delegates feel confident in the practical application of MoP.

Overview: A certain amount of risk taking is inevitable if an organization is both to achieve objectives and exploit opportunities effectively. The adoption of well-managed risk taking is likely to lead to sustainable improvements in service improvement and business growth. The Framework will allow organizations to perceive potential problems before they either arise or become a threat to achievement of objectives.

Overview: A certain amount of risk taking is inevitable if an organisation is both to achieve objectives and exploit opportunities effectively. The adoption of well-managed risk-taking is likely to lead to sustainable improvements in service improvement and business growth. The Framework will allow organizations to perceive potential problems before they either arise or become a threat to achievement.

Overview: Please contact us for full information on this course.

Overview: Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE) As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment. Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.

Overview: A well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved.

Overview: This three-day course will provide you with a thorough understanding of the internationally recognised and best practice programme management methodology Managing Successful Programmes (MSP), providing the skills you need to confidently use MSP to work within a programme. By the end of this course, you will have a comprehensive knowledge of the Management Successful Programmes methodology, its principles, themes and transformational flow. You will understand the need to identify and document the vision of a programme, thus aligning it to the strategic aims of the business. You will know how to coordinate the projects of a programme to ensure the correct application of resources and risk, issue and change management. You will also understand the importance of the interface with the day to day business to ensure the smooth transition of changes delivered by a programme into business as usual activity and ensure that the benefits that the programme is designed to deliver are achieved.

Overview: Managing Successful Programmes (MSP) is the best-practice, proven and internationally accepted approach to the successful delivery of transformational change through the application of programme management. MSP Practitioner is the second of the three MSP qualifications and is a pre-requisite for anyone wishing to pursue MSP Advanced Practitioner certifications. You are required to have passed MSP Foundation before attempting MSP Practitioner exam and you need to have your own copy of the Official MSP manual (ISBN - 13:9780113313273). The purpose of the practitioner qualification is to determine whether a delegate has sufficient knowledge and understanding of the MSP guidance to apply the guidance to their own work and, hence, act as an informed member of a programme management team. That is, someone responsible for managing, leading, supporting or advising on work within an MSP environment. Delegates should be capable of applying the MSP guidance in a relatively uncomplicated programme within an environment that uses MSP.

Overview: Do you find email a helpful tool or a frustrating chore? This course is intended to help you develop an effective email strategy. You’ll develop techniques for keeping your email clean so that incoming mail isn’t missed. And find important emails in the future. Do you find email a helpful tool or a frustrating chore? This course is intended to help you develop an effective email strategy. You’ll develop techniques for keeping your email clean so that incoming mail isn’t missed. And find important emails in the future.

Overview: Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation.

Overview: Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.

Overview: This two day project management course covers the theory of managing a project. Anyone who needs to plan projects as a core or significant part of their job will benefit from attending. An essential ingredient of a successful project is the effective utilisation of the project resources over time. This two day course provides a structured approach to project planning, highlighting the concepts and techniques in a progressive series of steps to enable the delegates to produce realistic and achievable plans.

Overview: This programme is designed to further develop the skills of project managers. Developing and enhancing project management skills should not only strengthen the capabilities within the project teams but also facilitate a heightened awareness of the impact these skills have in all other internal working relationships. By training all project managers to the same level in the same methodology and practices it ensures there is clarity on their roles, responsibilities and objectives. This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Managing a project successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

Overview: Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others.

Overview: All of us, no matter how successful in our fields, will face adversity at some point in our careers. When the pressure is on, the difference between thriving or not is resilience. This practical course will give you the tools and knowledge to live and work with less stress by developing your skills in dealing with frustration, anxiety and pressure in positive ways.

Overview: The purpose of this highly interactive, practical and fun team development event is for team members to learn more about themselves and the different working styles of others. Personal effectiveness and communication skills influence both style and behaviour, which has important implications for the development and performance of teams. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication. Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills. Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing working relationships to maximise team performance. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions.

Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.

Overview: Time can only be used once. This course teaches delegates how to manage time effectively. It helps delegates keep priorities in focus and avoid time wasting. The course is interactive and includes a high level of delegate participation.

Overview: Product Owners are the impresario of the scrum process orchestrating the work of the entire Scrum team. They also have an important role in also every aspect of the Scrum Process, except actually writing code. When adopting scrum, an organization cannot succeed without Professional Product Owners that effectively execute their responsibilities. The Product Owner is the primary influencer of work selected by the development team. Being a Professional Product Owner requires a specific skillset and techniques. This 2-day course provides delegates the necessary skills and the competency to be a leader in an Agile environment. This will better enable delegates to prepare for and achieve the recognised Scrum.org Professional Scrum Product Owner I Assessment. Achieving a Scrum Master certification will demonstrate a good understanding of the framework and exhibits a dedication to continued professional development.

Overview: This two day course provides a clear and solid insight into what Scrum is, the fundamental principles and values and gives delegates’ hands-on experience using Scrum. This will better enable delegates to prepare for and achieve the recognised Scrum.org Professional Scrum Master I Assessment. Achieving a Scrum Master Certification will demonstrate a good understanding of the framework and exhibits a dedication to continued professional development.