Communication Courses
- Filter activated Remove filter
- Showing favourite courses only Remove filterGo to favourites
-
-
Appraisals and PDRs - Managing Performance Course
- From £895 for up to 8 delegates for a private course
- Next scheduled course: 15 Oct 25, £295 per delegate + VAT
View Full Course Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively. View Full Course >> - Duration: 1 Day
-
Prices per delegate on a public course. All prices exclude VAT15 Oct 25Virtual Course£295Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Assertiveness Skills Course
- Next scheduled course: 09 July 25, £345 per delegate + VAT
View Full Course Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness. View Full Course >> - Duration: 1 Day
-
Prices per delegate on a public course. All prices exclude VAT09 July 25in Durham£34508 Sep 25in Durham£34526 Nov 25Virtual Course£295Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Building an Effective Team Course
- Next scheduled course: 07 Aug 25, £275 per delegate + VAT
View Full Course Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.
With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together.
In most teams, the energies of individual members work at cross-purposes. Individuals may ... View Full Course >>- Duration: 1 Day
-
Prices per delegate on a public course. All prices exclude VAT07 Aug 25Virtual Course£27510 Oct 25in Durham£325Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Business and Report Writing Skills Course
- Next scheduled course: 10 Sep 25, £345 per delegate + VAT
View Full Course A one day programme focused on written business communication.
To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.
The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work. <b... View Full Course >>- Duration: 1 Day
-
Prices per delegate on a public course. All prices exclude VAT10 Sep 25in Durham£345Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Chairing Effective Meetings Course
- Next scheduled course: 19 Sep 25, £275 per delegate + VAT
View Full Course Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.
Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.
This course aims to showcase the skills and knowledge needed to chair a meeting successf... View Full Course >>- Duration: 3 Hours
-
Prices per delegate on a public course. All prices exclude VAT19 Sep 25Virtual Course£27531 Oct 25Virtual Course£27512 Dec 25Virtual Course£275Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively. View Full Course >> - Duration: 1 Day
-
Private Training
Flexible dates, location and content. All prices exclude VAT.Conflict Management Course
- From £895 for up to 12 delegates for a private course
- Next scheduled course: 15 July 25, £345 per delegate + VAT
View Full Course Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension. View Full Course >> - Duration: 1 Day
-
Prices per delegate on a public course. All prices exclude VAT15 July 25in Durham£34526 Nov 25in Durham£345Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers. View Full Course >> - Duration: 1 Day
-
Prices per delegate on a public course. All prices exclude VAT25 Sep 25in Durham£34511 Dec 25in Durham£345Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Customer Care Dealing with Difficult and Aggressive Behaviour Course
- Next scheduled course: 28 Aug 25, £345 per delegate + VAT
View Full Course This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath. View Full Course >> - Duration: 1 Day
-
Prices per delegate on a public course. All prices exclude VAT28 Aug 25in Durham£34519 Nov 25in Durham£345Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Decision Making and Problem Solving Course
- From £895 for up to 8 delegates for a private course
View Full Course Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format. View Full Course >> - Duration: 1 Day
-
Private Training
Flexible dates, location and content. All prices exclude VAT.Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.
Wrong - lack of delegation will lead to you slowly drowning in work. Tasks will become half-finished or poorly executed and you will end up with a disgruntled and demotivated team who are crying out to take on more responsibility.
<br/... View Full Course >>- Duration: 1 Day
-
Private Training
Flexible dates, location and content. All prices exclude VAT.Effective Online Meetings using Microsoft Teams and Zoom Course
- From £645 for up to 8 delegates for a private course
View Full Course Online meetings often fall short. Discover how you can make your meetings more interactive with Zoom and MS Teams.
This course looks at best practice and how the tools in Zoom and MS Teams can help you achieve this.
View Full Course >>- Duration: 3 Hours
-
Private Training
Flexible dates, location and content. All prices exclude VAT.HR Essentials Course
- Next scheduled course: 16 - 17 Sep 25, £595 per delegate + VAT
View Full Course This course is aimed at staff within organisations who possess very little formal knowledge of personnel management but have a level of responsibility for it. The course is intended to raise awareness and understanding of the main areas of involvement.
The workshops are designed to be highly interactive using a combination of discussion, exercises and quizzes, examples of best practice and recent case law to help participants apply the techniques to their every-day work and problems.
It greatly enhances the relevance and under... View Full Course >>- Duration: 2 Days
-
Prices per delegate on a public course. All prices exclude VAT16 - 17 Sep 25Virtual Course£595Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Interviewing Skills Course
- Next scheduled course: 29 July 25, £295 per delegate + VAT
View Full Course This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation. View Full Course >> - Duration: 1 Day
-
Prices per delegate on a public course. All prices exclude VAT29 July 25Virtual Course£29503 Nov 25Virtual Course£295Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.
Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consu... View Full Course >>- Duration: 15 Days
-
Private Training
Flexible dates, location and content. All prices exclude VAT.Managing Difficult Conversations Course
- Next scheduled course: 13 Aug 25, £0 per delegate + VAT
View Full Course This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.
View Full Course >>- Duration: 1 Day
-
Prices per delegate on a public course. All prices exclude VAT13 Aug 25Virtual Course24 Nov 25Virtual CoursePrefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Managing Employee Mental Well-being - Managing Stress in Others Course
- From £995 for up to 8 delegates for a private course
View Full Course The aim of this course is to identify stress in self and others and what we can do to manage this that promotes a positive health and wellbeing culture at work. View Full Course >> - Duration: 1 Day
-
Private Training
Flexible dates, location and content. All prices exclude VAT.A well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved. View Full Course >> - Duration: 0.5 Days
-
Private Training
Flexible dates, location and content. All prices exclude VAT.Minutes are a vital method of recording information and capturing thoughts and ideas. It is important that this becomes an easy process. This Minute Taking course illustrates the various stages of minute taking and covers invaluable techniques. View Full Course >> - Duration: 1 Day
-
Prices per delegate on a public course. All prices exclude VAT02 June 25Virtual Course£27512 Sep 25Virtual Course£27502 Dec 25Virtual Course£275Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation. View Full Course >> - Duration: 1 Day
-
Private Training
Flexible dates, location and content. All prices exclude VAT.26 of 26 Results- You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
Please note if you delete your cookies, your favourites will disappear.
We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377No results found on this page, searching our other coursesCourse Reviews "Covered things that were really suited to me."K.F. Cleveland Bridge, Adobe Photoshop Level 1
"The session was spot on [the trainer] was upbeat and kept our attention at all times"T.W. Watmos, Microsoft Office 365 Overview
"It was brilliant thank you"J.G. Impact International, Excel Level 2
Which part of the course did you find particularly valuable"All very valuable, particularly how to use Pivot Tables and LookUps effectively, as well as the introduction to Macros."D.S. South Tyneside Homes, Excel Level 3
"Clear, easy to follow and was delivered at the right pace. Excellent overall would book through this company again"C.F. Barnardos, Microsoft Project Essentials
Following this training what are you going to do differently"Now feel confident to try out DAX in calculations and to make alterations to layouts, etc."A.R. Durham County Council, Microsoft Power BI Desktop
Which part of the course did you find particularly valuable"How it was very interactive, using the software rather than just watching the trainer is much more useful"H.S. Durham County Council, Microsoft Power BI Desktop
"Our trainer was always open to questions and was always clear on explaining the main objectives and tasks to do. Was very easy to follow and we covered all I expected for this level. Brilliant!"M.S. Nissan, Excel Level 2
Which part of the course did you find particularly valuable"Learning how to use the formula to manipulate data "P.C. NHS Fleet Solutions, Crystal Reports Level 1
"Excellent training course!"F.W. Nissan, Microsoft Project Essentials
Following this training what are you going to do differently"My general usage of InDesign will be much improved! I'm a much more confident and competent user of the platform now, and feel ready to explore other platforms within the Adobe Creative Cloud suite."L.O. Cambrex, Adobe InDesign Level 1
"Very helpful trainer who was always willing to answer any questions."J.C. NHS, Word Essentials
"Picked up a great deal from this session. Very useful going back to basics and getting to know Excel better. It's been a great confidence booster. I particularly enjoyed learning about conditional formatting, slicers, formula's and generic search functions. I feel I am able to work a lot quicker in my job role"A.N. Bloom Procurement Services Ltd, Excel Essentials
"Fantastic course"D.C. Gestamp, Excel Level 3
"This course covered all aspects I needed"H.M. , Redefining PowerPoint Design Create Present with Impact
Find your courses and tailor it to you. We are here to help you find the right courses for your needs. courses in : with private and/or public scheduled courses, you can attend your courses in .- Flexible content
- Virtual courses
- Classroom training
- Small class sizes
- Course materials included
- Lunch and refreshments at our training venues
- Expert trainers
- Questions encouraged
Your favourites Evaluate your course- Courses
View all courses IT Vendors Microsoft Adobe AutoDesk Sage Oracle Linux ArcGIS CISSP CompTIA Crystal Reports Google MapInfo PHP Prezi Python Skype Unix Twitter Facebook LinkedIn YouTube AndroidSubjects Technical Graphic Programs Sage Accounts and Payroll Design Graphics and Video Social Media and Web Auditing Accounting and Bookkeeping Microsoft Office Specialist Business Intelligence - Manage and Present Data Project Management Architecture Structural Design Auditor Health and SafetyMost Popular Courses Excel Power BIPersonal Development Subjects Leadership and Management Personal Effectiveness Environment and Quality Effective Meetings Effective Teams Communication Health and Safety Customer Service and Sales- Schedule
MenuMenuSign in - Mon-Fri, 9-5pm0191 377 8377
All Courses All Services Public Course Schedule Compare CoursesCoursesAfter Course & AboutTraining & Course ArticlesCourse InfoJoin Our TeamAfter Course0191 377 8377This site requires JavaScript - JavaScript is currently disabled on your device, please be aware that certain functionality may not work until you enable JavaScript.
Appraisals and PDRs - Managing Performance Assertiveness Skills Building an Effective Team Business and Report Writing Skills Chairing Effective Meetings Coaching and Mentoring Conflict Management Customer Care Customer Care Dealing with Difficult and Aggressive Behaviour Decision Making and Problem Solving Delegation - The Art of Effective Delegation Effective Online Meetings using Microsoft Teams and Zoom HR Essentials Interviewing Skills Leadership and Management Development Programme Managing Difficult Conversations Managing Employee Mental Well-being - Managing Stress in Others Managing Meetings Minute Taking Motivating Employees -