Communication Courses

Courses in the Communication category:

Appraisals and PDRs - Managing Performance

Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively.

2 upcoming dates

Assertiveness Skills

Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.

1 upcoming date

Building an Effective Team

Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.

1 upcoming date

Business and Report Writing Skills

A one day programme focused on written business communication.

Dates on request

Chairing Effective Meetings

Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.

1 upcoming date

Coaching and Mentoring

Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively.

Dates on request

Conflict Management

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

3 upcoming dates

Customer Care

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

Dates on request

Customer Care Dealing with Difficult and Aggressive Behaviour

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

Dates on request

Decision Making and Problem Solving

Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.

Dates on request

Delegation - The Art of Effective Delegation

Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.

Dates on request

Effective Online Meetings using Microsoft Teams and Zoom

Online meetings often fall short. Discover how you can make your meetings more interactive with Zoom and MS Teams.

Dates on request

HR Essentials

This course is aimed at staff within organisations who possess very little formal knowledge of personnel management but have a level of responsibility for it. The course is intended to raise awareness and understanding of the main areas of involvement.

6 upcoming dates

Interviewing Skills

This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation.

1 upcoming date

Leadership and Management Development Programme

This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

Dates on request

Managing Difficult Conversations

This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.

4 upcoming dates

Managing Employee Mental Well-being - Managing Stress in Others

The aim of this course is to identify stress in self and others and what we can do to manage this that promotes a positive health and wellbeing culture at work.

1 upcoming date

Managing Meetings

A well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved.

Dates on request

Minute Taking

Minutes are a vital method of recording information and capturing thoughts and ideas. It is important that this becomes an easy process. This Minute Taking course illustrates the various stages of minute taking and covers invaluable techniques.

3 upcoming dates

Motivating Employees

Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation.

Dates on request

Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile

This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.

5 upcoming dates

Presentation Skills

This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.

5 upcoming dates

Prezi - Creating Professional Presentations

Many are leaving PowerPoint behind and using the new Prezi Next software for business presentations. Prezi helps you create exciting, professional and colourful presentations, using both a blank canvas and fully customisable presentation templates. You can insert and customise text, colour schemes, images and videos as well as create your own videos.

Dates on request

Telephone Skills

Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.

4 upcoming dates

Train the Trainer – Training Skills for the Workplace

People benefit from training that's well organised and implemented, and the key to successful training is the trainer. Only a trainer who is properly skilled can maximise the learning opportunity. This course is highly interactive and requires attendees to give brief presentations and lessons to the other delegates.

2 upcoming dates

Train the Trainer (2 day)

This highly interactive 2-day course covers the basic training principles required to design and deliver courses on a one-to-one and group basis. This basic training skills course is aimed at those who are new to training, experienced trainers who want to review their current performance as trainers, or managers wanting to develop their staff.

4 upcoming dates

What delegates say

Superb course. Possibly the best course I have been on in 22 years in the Fire Service

Durham Darlington Fire Rescue

J.W., Excel Level 3

Another very useful course that will help me in my job role, brilliant, thank you

Greggs

L.B., Excel Analysing and Presenting Data with Dashboards and Pivot Tables

This was one of the best training courses I have attended, in my whole career

NHS North Tyneside CCG

P.M, Microsoft Power BI Desktop

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Communication Courses

Courses in the Communication category:

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