Communication Courses

Compare courses
    • Overview: Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Private Courses:
      Starting from £895 for up to 8 delegates
    • Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.

      With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together.

      In most teams, the energies of individual members work at cross-purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges, and individual energies harmonise. You have a shared vision and an understanding of how to complement each others’ efforts.

      This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your team.
      View Full Outline
      Private Courses:
      Please contact us for a quote
    • Overview: A one day programme focused on written business communication.

      To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.

      The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work.

      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.

      Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.

      This course aims to showcase the skills and knowledge needed to chair a meeting successfully
      View Full Outline
      Private Courses:
      Please contact us for a quote
    • Overview: Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively.
      View Full Outline
      Private Courses:
      Please contact us for a quote
    • Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.
      View Full Outline
      Private Courses:
      Please contact us for a quote
    • Overview: Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.

      Wrong - lack of delegation will lead to you slowly drowning in work. Tasks will become half-finished or poorly executed and you will end up with a disgruntled and demotivated team who are crying out to take on more responsibility.

      This one-day course will give you the confidence to let go of tasks without losing control and give you the skills to use delegation as a motivational tool to increase performance. Understand your own management styles to develop the potential of your staff, yourself and ultimately your organisation.

      The course will be participatory and will include self-analysis tools, case studies and group work.
      View Full Outline
      Private Courses:
      Please contact us for a quote
    • Overview: Online meetings often fall short. Discover how you can make your meetings more interactive with Zoom and MS Teams.
      This course looks at best practice and how the tools in Zoom and MS Teams can help you achieve this.
      View Full Outline
      Private Courses:
      Starting from £645 for up to 8 delegates
    • Overview: This course is aimed at staff within organisations who possess very little formal knowledge of personnel management but have a level of responsibility for it. The course is intended to raise awareness and understanding of the main areas of involvement.

      The workshops are designed to be highly interactive using a combination of discussion, exercises and quizzes, examples of best practice and recent case law to help participants apply the techniques to their every-day work and problems.

      It greatly enhances the relevance and understanding of the course if reference can be made to existing policies, procedures and problems experienced within the workplace.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

      Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming.

      Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book.

      This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

      CLARITY 4D PROFILES

      As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team.

      The Profile includes sections on:
      Personal style and interacting with others
      Personal strengths and areas of hidden potential
      Value to the Team
      Effective Communication

      The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.
      View Full Outline
      Private Courses:
      Please contact us for a quote
    • Overview: Please contact us for full information on this course.
      View Full Outline
      Private Courses:
      Please contact us for a quote
    • Overview: Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)

      As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.

      Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.
      View Full Outline
      Private Courses:
      Please contact us for a quote
    • Overview: A well run meeting can solve problems, encourage consensus, generate action and develop team spirit. However, meetings that are managed incorrectly can lead to frustrating results such as lengthy deliberations and/or inconclusive outcomes. This course will help delegates understand how to keep a meeting efficient and beneficial for all involved.
      View Full Outline
      Private Courses:
      Please contact us for a quote
    • Overview: Minutes are a vital method of recording information and capturing thoughts and ideas. It is important that this becomes an easy process. This Minute Taking course illustrates the various stages of minute taking and covers invaluable techniques.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation.
      View Full Outline
      Private Courses:
      Please contact us for a quote
    • Overview: This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.

      The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.

      Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.

      Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.

      Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.

      https://www.clarity4d.com/about
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.

      This course involves a high level of delegate participation.

      At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: Many are leaving PowerPoint behind and using the new Prezi Next software for business presentations. Prezi helps you create exciting, professional and colourful presentations, using both a blank canvas and fully customisable presentation templates. You can insert and customise text, colour schemes, images and videos as well as create your own videos.

      Upon completion of this course, delegates will be able to create their own Prezi presentation either from Prezi templates or from scratch, become confident in the creation of non-linear presentations and learn how to design & build an amazing presentation that everyone will remember.
      View Full Outline
      Private Courses:
      Please contact us for a quote
    • Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: People benefit from training that's well organised and implemented, and the key to successful training is the trainer. Only a trainer who is properly skilled can maximise the learning opportunity. This course is highly interactive and requires attendees to give brief presentations and lessons to the other delegates.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
    • Overview: This highly interactive 2-day course covers the basic training principles required to design and deliver courses on a one-to-one and group basis. This basic training skills course is aimed at those who are new to training, experienced trainers who want to review their current performance as trainers, or managers wanting to develop their staff.
      View Full Outline
      Public Scheduled Dates:
      Prices per delegate. All prices exclude VAT
      <
      >
      Please contact us for a quote
Ask us a question:
I would like IT Training solutions Ltd to keep me informed with offers and news it believes would interest me*
By submitting this form, you consent to IT Training Solutions Ltd storing your information in order to respond to your request.
  • Call us on
    0191 377 8377
    to discuss your requirements.
    Mon-Fri 9am-5pm.
    Ask A Question
    I would like IT Training solutions Ltd to keep me informed with offers and news it believes would interest me*
    By submitting this form, you consent to IT Training Solutions Ltd storing your information in order to respond to your request.
"Made Excel interesting, thank you! "

J.G. Jelf Insurance Brokers, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

"Well presented and easy to follow "

C.M. Nexus, Excel Level 1 Essentials

Are there any aspects of the course which you feel require improvement "I thought the structure of the course was perfect. I was really impressed by the prepopulated worksheet. No improvements to be made. "

B.T. EGGER, Excel Level 2

"I will feel more confident in general using Excel, I will be able to present data in a better way and will also feel more confident setting up my own worksheets in Excel. "

D.K. Egger, Excel Level 2

"The short cuts when using formulas as I wasn't aware of them whereas I've done doing things the long way round. "

D.P. , Excel Level 2

"This course ran through plenty of examples and my questions were answered to help my understanding "

J.C. William Smith Group, Access Advanced Database Design

Would it be possible to use your feedback in our marketing we only use your initials and organisation name "Very beneficial and informative session with a subject matter expert! "

Y.B. EGGER UK, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

Following this training what are you going to do differently "Use Outlook more effectively "

B. LHP, Outlook Essentials

"I would recommend this course to others "

S. , Excel Level 2

What were the most useful aspects of the course "Learning all aspects of communication and understanding much clearer how everyone has different thought processes "

F.R. Cenergist Ltd, Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile

Following this training what are you going to do differently "More confident "

N.A. Egger UK Ltd, Excel Level 1 Essentials

Following this training what are you going to do differently "Revisit existing reports and review some of the summaries so that I improve the new reports I'm writing to make a coherent and concise summary thats to the point "

E.W. PX Group, Business and Report Writing Skills

"Really enjoyed the training and the session "

S.T. Innogy Business Services, Microsoft Project Essentials

Following this training what are you going to do differently "Use pivot tables and charts to display information clearly "

S.B. GSK, Excel Level 3

"Understanding how the data feeds into PowerBI was most useful. "

R.B. NOCN, Microsoft Power BI Desktop

Virtual Training: What is it? Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.