Customer Service and Sales Courses

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    • Public scheduled prices per delegate +VAT
      Duration: 1 Day
      Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
    • Public scheduled prices per delegate +VAT
      Duration: 1 Day
      Overview: A one day programme focused on written business communication. To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications. The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work.
    • Duration: 0.5 Days
      Overview: Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing. Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future. This course aims to showcase the skills and knowledge needed to chair a meeting successfully
    • Public scheduled prices per delegate +VAT
      Duration: 1 Day
      Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
    • Public scheduled prices per delegate +VAT
      Duration: 1 Day
      Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
    • Public scheduled prices per delegate +VAT
      Duration: 1 Day
      Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
    • Duration: 1 Day
      Overview: This one day, interactive, fun, yet practical event has been designed for delegates in non-selling roles who want to further add value to their contribution to their organisation’s objectives by becoming more aware of commercial opportunities and feeling more able to apply basic selling techniques when occasions arise. How many opportunities are missed by reactive customer facing employees in all types of businesses? It’s good to be armed with some sales techniques even if you don’t work in a formal sales role. Knowing how to sell is a great ability to have, and it’s one that’s sure to be respected strongly within your company. This programme will explore ways in which you can begin to become proactive with ideas, products or services for clients, suppliers and friends of your organisation during the course of your core daily activities - without having to resort to anything pushy or uncomfortable for both parties.
    • Duration: 1 Day
      Overview: The new course covers changes introduced to Food Labelling requirements by the 2011 European Directive on the provision of food information. It explains the transitional arrangements on the new rules. These new requirements will have a major impact upon the information provided on food labels for consumers. The course is designed to provide candidates with the knowledge of the changes to help food manufacturers prepare for and comply with the law.
    • Duration: 15 Days
      Overview: This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation. Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming. Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book. This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team. CLARITY 4D PROFILES As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team. The Profile includes sections on: Personal style and interacting with others Personal strengths and areas of hidden potential Value to the Team Effective Communication The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.
    • Duration: 1 Day
      Overview: Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation.
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      Public scheduled prices per delegate +VAT
      Duration: 1 Day
      Overview: This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques. This course involves a high level of delegate participation. At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
    • Duration: 1 Day
      Overview: This interactive workshop enables professionals with previous experience of presenting to develop and refine their presentation techniques. Students will be expected to prepare a presentation prior to the course.
    • Public scheduled prices per delegate +VAT
      Duration: 1 Day
      Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
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      Public scheduled prices per delegate +VAT
      Duration: 1 Day
      Overview: Time can only be used once. This course teaches delegates how to manage time effectively. It helps delegates keep priorities in focus and avoid time wasting. The course is interactive and includes a high level of delegate participation.
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Following this training what are you going to do differently "I am going to spend more time on preparation and practice "

B.J. Greencore Group, Train the Trainer Training Skills for the Workplace

Any other comments or recommendations "Being able to do this course remotely was a huge advantage "

J.H. NHSBSA, Microsoft Power BI Desktop

"I will save loads of time not having to google how to do things on spreadsheets. "

T.C. Riverford Organic Farmers, Excel Level 2

Are there any aspects of the course which you feel require improvement "No, excellent pace and plenty of hands on experience "

J.H. Breedon Northern Ltd, Crystal Reports Level 1

"Very enjoyable and a very proactive and easy training session. "

D.B. James Jones and Son Ltd, Excel Level 2

Which part of the course did you find particularly valuable "All of the course for me was excellence, it has shown me alot of things I did not know you could do and it will help me save time and handle data much better. "

L.H. Esh Group, Excel Level 3

Which part of the course did you find particularly valuable "All of it, I'm a novice at Power BI "

S.S. NHSBSA, Microsoft Power BI Complete

Following this training what are you going to do differently "Use the formulas and implement them into reports on BO analysis "

N.S. Egger Uk, Excel Level 2

Which part of the course did you find particularly valuable "Learning more about the skills of a minute taker and learning about how important the role is. "

E.S. Skills for Care, Minute Taking and Speedwriting

"Very satisfied with this training, would recommend it! The presenter was very professional and friendly! "

A. , Excel Level 2

"This training has given me the skills to streamline data collection processes in my current role "

L.W. CPI, VBA Essentials using Excel

Which part of the course did you find particularly valuable "All of it each topic gave great insight and I learnt things I didn't know before "

L.K. XPS Pensions Group, Train the Trainer Training Skills for the Workplace

"I was happy with all of it as it will allow me to use Excel more confidently "

L.G. Home Office, Excel Level 2

"This has been a very useful course. "

S.F. Nissan, VBA Essentials using Excel

"Learnt so much it was great. "

S.P. Impact International, Excel Level 2

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