Customer Service and Sales Courses

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    • Duration: 1 Day
      Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
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      Public scheduled prices per delegate. All prices +VAT
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    • Duration: 1 Day
      Overview: A one day programme focused on written business communication.

      To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.

      The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work.

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      Public scheduled prices per delegate. All prices +VAT
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    • Duration: 0.5 Days
      Overview: Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.

      Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.

      This course aims to showcase the skills and knowledge needed to chair a meeting successfully
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    • Duration: 1 Day
      Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
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      Public scheduled prices per delegate. All prices +VAT
      Private Courses:
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    • Duration: 1 Day
      Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
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      Public scheduled prices per delegate. All prices +VAT
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    • Duration: 1 Day
      Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
      Public Scheduled Dates:
      Public scheduled prices per delegate. All prices +VAT
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    • Duration: 1 Day
      Overview: The new course covers changes introduced to Food Labelling requirements by the 2011 European Directive on the provision of food information. It explains the transitional arrangements on the new rules. These new requirements will have a major impact upon the information provided on food labels for consumers. The course is designed to provide candidates with the knowledge of the changes to help food manufacturers prepare for and comply with the law.
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    • Duration: 15 Days
      Overview: This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

      Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming.

      Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book.

      This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.

      CLARITY 4D PROFILES

      As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team.

      The Profile includes sections on:
      Personal style and interacting with others
      Personal strengths and areas of hidden potential
      Value to the Team
      Effective Communication

      The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.
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    • Duration: 1 Day
      Overview: Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation.
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      Please contact us for a quote
    • Duration: 1 Day
      Overview: This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.

      This course involves a high level of delegate participation.

      At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
      Public Scheduled Dates:
      Public scheduled prices per delegate. All prices +VAT
      Private Courses:
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    • Duration: 1 Day
      Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
      Public Scheduled Dates:
      Public scheduled prices per delegate. All prices +VAT
      Private Courses:
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    • Duration: 1 Day
      Overview: Time can only be used once. This course teaches delegates how to manage time effectively. It helps delegates keep priorities in focus and avoid time wasting. The course is interactive and includes a high level of delegate participation.
      Public Scheduled Dates:
      Public scheduled prices per delegate. All prices +VAT
      Private Courses:
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"There are lots to take away from this course that I can add to my current job role "

E.W. Rowen Group, Excel Essentials

"Very Informative and relevant "

J.C. Lincolnshire Housing Partnership, Document Storage in Microsoft Office 365

Which part of the course did you find particularly valuable "Understanding my personal objectives and challenges and talking through them with examples of goals to improve "

C.R. Froneri International plc, Assertiveness Skills

"The course has given me a foundation to design a better presentation "

T.M. South Tyneside Council, PowerPoint Essentials

"Went away with a good understanding of the software as I have never used it before "

T.O. Cyclife Groupe EDF, Microsoft Project Essentials

Which part of the course did you find particularly valuable "Found out a lot more short cuts to get to things then going the long way round "

S.O. , Word Essentials

Which part of the course did you find particularly valuable "Every section of the course was very useful, explained very well. I particularly found useful the gradient and text wrapping bits, as well as setting up styles and contents pages "

M.W. Robertson Construction, Adobe InDesign Level 1

Following this training what are you going to do differently "I have not used Sage before, so this has given be a good insight of what it's about. I will be able to start using it feeling a bit more confident. "

E.M. Newcastle GP Services, Sage Accounts Level 1

Which part of the course did you find particularly valuable "All of it because my knowledge of SharePoint was very basic. "

J.F. London Borough of Merton, SharePoint and Teams Overview

"Very good course would recommend to anyone needing upskilling. "

R.B. LYHA, Excel Level 1 Essentials

"Set topics covered but also individual objectives discussed and actioned. Material in booklet useful to takeaway. "

A.A. Hill Cross Furniture, Introduction to Supervisory Management

Following this training what are you going to do differently "Going to be automating POs into a folder for the planner who can then update once they've been planned. "

J.W. IPL Global, Microsoft Forms Essentials in Office 365

"I thought [the trainer] was very patient and helped the less able candidates on our course ie me! Thank you. "

C.L. South Tyneside Sunderland NHSFT, Excel Level 2

Following this training what are you going to do differently "Manage 1:1 situations more confidently "

J.F. , Stepping up to Management

Following this training what are you going to do differently "I believe I will be able to fill in my Excel worksheets a lot quicker than previously and I will know how to find certain functions. "

M.B. Rowen Homes, Excel Essentials

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