Customer Service and Sales Courses

Duration
Public Cost
Price per delegate on a public scheduled course.Private courses are also available, please request a quote for prices.All prices +VAT.
Assertiveness Skills
1 Day £255 Course
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Business Writing Skills
1 Day £255 Course
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Chairing Effective Meetings
0.5 Days Please request a quote View
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Conflict Management
1 Day £255 Course
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Customer Care
1 Day £255 Course
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Customer Care Dealing with Difficult and Aggressive Behaviour
1 Day £255 Course
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Developing Selling Skills and Awareness in Non-Selling Roles
1 Day Please request a quote View
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Food Labelling and Legislation
1 Day Please request a quote View
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Leadership and Management Development Programme
15 Days Please request a quote View
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Motivating Employees
1 Day Please request a quote View
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Presentation Skills
This course can be attended online or at a training venue
1 Day £255 Course
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Presentation Skills - Advanced
This course can be attended online or at a training venue
1 Day Please request a quote View
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Telephone Skills
1 Day £255 Course
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Time Management
1 Day £255 Course
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Reviews
"Excellent training experience. Thank you for answering my questions about other products such as Power Pivot/ Data Model "

C.R. Durham County Council, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

"Very clear and easy to follow very informative "

V.H. EGGER UK, Adobe InDesign Level 1

Which part of the course did you find particularly valuable "Section around categorising tasks by importance and urgency "

A.H. Credit Services Association, Time Management

"All aspects of the course were valuable "

J.C. William Smith, VBA Essentials using Access

Which part of the course did you find particularly valuable "RAFT, Quadrants and contextualising issues. Seeing other people also struggle with or wish to improve these areas "

S.R. J2 Research, Time Management

Any other comments or recommendations "Very good, useful course. "

K.G. South Tyneside Council, Excel Level 3

"There were many small elements of my existing understanding that were expanded. Everything was explained really well and I now have a better understanding of things I struggled with before like how IF statements are set up. I also have easier ways to do things, like naming cells where there are absolutes. "

S.F. , Excel Level 2

"Creating a dashboard has gave me loads of inspiration for how I can apply it within my work role, and the Macros training "

L.B. Greggs, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

Which part of the course did you find particularly valuable "Working on the pivot table slicers and recording Macros. "

E.D. Tharsus, Excel Level 3

"Helped me to improve my skills and find quicker ways to do things. All the material outlined on the course description was covered, exactly as I expected. The training material was very thoughtfully laid out. "

C.W. Nissan, Excel Level 2

"Really informative, gave a good insight of how powerpoint can help to explain different ideas "

R. , Redefining PowerPoint Design Create and Present with Impact

Which part of the course did you find particularly valuable "All of it was excellent "

J.F. Encore Envelopes, Access Essentials An Introduction to Database Design

Which part of the course did you find particularly valuable "The trainer allowed us to ask questions and was able to give me advice on how to handle a particular scenario I struggle with at work "

B.P. TLW Solicitors, Telephone Skills

Would it be possible to use your feedback in our marketing we only use your initials and organisation name "The course was really informative, Stuart the trainer was fantastic and explained the topics so that they applied to our business. Would definitely use IT Training Solutions again. "

E.R. Kapex Construction, Office 365 Intermediate 365 Small Business or Enterprises

"Very helpful course! Especially due to my knowledge of Excel being non existent. "

J.B. Tharsus, Excel Level 1

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