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Assertiveness Skills Course
- Next scheduled course: 09 July 25, £345 per delegate + VAT
View Full Course Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT09 July 25in Durham£34508 Sep 25in Durham£34526 Nov 25Virtual Course£295Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Business and Report Writing Skills Course
- Next scheduled course: 10 Sep 25, £345 per delegate + VAT
View Full Course A one day programme focused on written business communication.
To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications.
The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work. <b... View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT10 Sep 25in Durham£345Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Chairing Effective Meetings Course
- Next scheduled course: 19 Sep 25, £275 per delegate + VAT
View Full Course Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing.
Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future.
This course aims to showcase the skills and knowledge needed to chair a meeting successf... View Full Course >>- Duration: 3 Hours
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Prices per delegate on a public course. All prices exclude VAT19 Sep 25Virtual Course£27531 Oct 25Virtual Course£27512 Dec 25Virtual Course£275Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Conflict Management Course
- From £895 for up to 12 delegates for a private course
- Next scheduled course: 15 July 25, £345 per delegate + VAT
View Full Course Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT15 July 25in Durham£34526 Nov 25in Durham£345Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT25 Sep 25in Durham£34511 Dec 25in Durham£345Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Customer Care Dealing with Difficult and Aggressive Behaviour Course
- Next scheduled course: 28 Aug 25, £345 per delegate + VAT
View Full Course This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT28 Aug 25in Durham£34519 Nov 25in Durham£345Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.The new course covers changes introduced to Food Labelling requirements by the 2011 European Directive on the provision of food information. It explains the transitional arrangements on the new rules. These new requirements will have a major impact upon the information provided on food labels for consumers. The course is designed to provide candidates with the knowledge of the changes to help food manufacturers prepare for and comply with the law. View Full Course >> - Duration: 1 Day
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Private Training
Flexible dates, location and content. All prices exclude VAT.This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.
Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consu... View Full Course >>- Duration: 15 Days
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Private Training
Flexible dates, location and content. All prices exclude VAT.Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation. View Full Course >> - Duration: 1 Day
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Private Training
Flexible dates, location and content. All prices exclude VAT.Presentation Skills Course
- Next scheduled course: 04 June 25, £345 per delegate + VAT
View Full Course This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
This course involves a high level of delegate participation.
At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques. View Full Course >>- Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT04 June 25in Durham£34503 Sep 25Virtual Course£29519 Nov 25in Durham£345Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT10 June 25in Durham£34507 Nov 25Virtual Course£295Prefer a private course? Private Training
Flexible dates, location and content. All prices exclude VAT.Time Management Course
- From £895 for up to 12 delegates for a private course
- Next scheduled course: 05 June 25, £345 per delegate + VAT
View Full Course Time can only be used once. This course teaches delegates how to manage time effectively. It helps delegates keep priorities in focus and avoid time wasting. The course is interactive and includes a high level of delegate participation. View Full Course >> - Duration: 1 Day
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Prices per delegate on a public course. All prices exclude VAT05 June 25in Durham£34525 Sep 25Virtual Course£29504 Dec 25in Durham£345Prefer a private course? Private Training
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We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377No results found on this page, searching our other coursesCourse Reviews Following this training what are you going to do differently"I will be a lot more efficient and not waste so much time on Excel figuring things out."L.M. Blue Phoenix, Excel Level 1
"Excellent clear training"G.T. Public course, Microsoft Power BI Desktop
Which part of the course did you find particularly valuable"The work with formulas and 'If Statements' is particularly valuable and useful as is how to protect the data, and Data Validation"J.S. Yorwaste, Excel Level 2
"GREAT COURSE, WELL PRESENTED!!"R. Universal Wolf, Excel Level 2
Following this training what are you going to do differently"Perform the majority of data manipulation within Power BI rather than within the data source itself."C.L. Paragon Customer Communications, Microsoft Power BI Desktop
"Programming bespoke functions, familiarity of code, variety of available techniques."P.L. WestRock, VBA Essentials using Excel
Following this training what are you going to do differently"Going to be automating POs into a folder for the planner who can then update once they've been planned."J.W. IPL Global, Microsoft Forms Essentials in Office 365
"It has given me the confidence to start a spreadsheet from scratch again rather than copying and amending other peoples."J.R. Yorwaste, Excel Level 3
"The course has given me a foundation to design a better presentation"T.M. South Tyneside Council, PowerPoint Essentials
"[The trainer] was brillant explained everything and took time to help, course was very enjoyable and relevant to my job"C.B. , Computers for Beginners and Getting Started with MS Office
Which part of the course did you find particularly valuable"RAFT, Quadrants and contextualising issues. Seeing other people also struggle with or wish to improve these areas"S.R. J2 Research, Time Management
Which part of the course did you find particularly valuable"All of the course for me was excellence, it has shown me alot of things I did not know you could do and it will help me save time and handle data much better."L.H. Esh Group, Excel Level 3
"As someone who had never used power BI previously this was an interesting introduction and an impressive tool that will produce good quality and informative management information."Z.B. NHSBSA, Microsoft Power BI Desktop
Which part of the course did you find particularly valuable"All of it"D.C. anwen construction, Computers for Beginners and Getting Started with MS Office
Which part of the course did you find particularly valuable"All aspects "D.S. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace
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Assertiveness Skills Business and Report Writing Skills Chairing Effective Meetings Conflict Management Customer Care Customer Care Dealing with Difficult and Aggressive Behaviour Food Labelling and Legislation Leadership and Management Development Programme Motivating Employees Presentation Skills Telephone Skills Time Management -