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ITIL Training Courses

Tutor-led Virtual Training Click here to see how it works

Skip to: Courses Reviews About Your Course Why Us?

ITIL® 4 Foundation Certificate in IT Service Management

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

View Course Request Quote

ITIL® 4 Managing Professional Transition Module

£2395_+VAT?

Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.

This course is targeted at ITSM leaders, and practitioners who already hold the ITIL v3 Expert qualification (or have 17 points under the ITIL v3 scheme) and gives them a direct path to transition to the new ITIL 4 Managing Professional (MP) designation. The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination which leads to the award of the ITIL 4 Managing Professional status. The exam, which is sat on the last day of the course, is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.

21 Sep - 25 Sep in London Book

02 Nov - 06 Nov in Newcastle upon Tyne Book

16 Nov - 20 Nov in London Book

07 Dec - 11 Dec in Leeds Book

More Dates

View Course Request Quote

ITIL® 4 Specialist: Create, Deliver and Support

£1595_+VAT?

Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.

This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way.

The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work.

The course content reflects how service management has evolved in the 21st century and shows how service management today requires an open mindset and more collaborative ways of working.

As practices and approaches for creation of value continually evolve, IT, digital and service professionals need to constantly review and develop their skills, knowledge, and definitions of excellence. Therefore, this course focuses on individual and team professionalism, culture and service mindset.

This course will cover the use of relevant practices, methods and tools to enable successful creation, delivery and support of IT-enabled services and will also provide an understanding of service performance, service quality and improvement methods.

28 Sep - 30 Sep in London Book

View Course Request Quote

ITIL® 4 Strategist: Direct, Plan and Improve

This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.

While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has authority, even if it is limited to personal direction.

Everyone should plan. And everyone should be contributing to, if not leading, improvement.

This course explores and explains principles, methods and techniques that can be universally used to direct, plan and improve.

This course will also provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

View Course Request Quote

ITIL Reviews

Any other comments or recommendations "Very valuable training. Highly recommend! Trainer is insightful and patient. "

V.B. Aura North East Ltd, Adobe InDesign Level 1

Which part of the course did you find particularly valuable "All of it each topic gave great insight and I learnt things I didn't know before "

L.K. XPS Pensions Group, Train the Trainer

Which part of the course did you find particularly valuable "Smart objectives, time management, identify time wasters, learn to say no"

W.A. Welwyn Componenets Ltd, Time Management

What were the most useful aspects of the course "Learning how to cut down notes to make minutes more readable and easy to understand"

R.R. NHS County Durham Darlington Foundation Trus, Minute Taking

Following this training what are you going to do differently "Use Excel in different and easier ways"

P.C. CMR UK Ltd, Excel Level 2

"It was interesting to see where we were going wrong. I learnt things which Ill be aware of when setting GA up."

L.F. Durham County Council, Google Ads

Any other comments or recommendations "Brilliant and well presented "

F.R. HBC Vehicle Services Ltd, Customer Care Dealing with Difficult and Aggressive Behaviour

Following this training what are you going to do differently "Review my trainees more thoroughly "

D.S. Thermo Fisher Scientific, Train the Trainer

"Covered things that were really suited to me."

K.F. Cleveland Bridge, Adobe Photoshop Level 1

"Very helpful course! Especially due to my knowledge of Excel being non existent. "

J.B. Tharsus, Excel Level 1

"The course offers everything it says it does."

C.R. , Business Writing Skills

"I was happy with all of it as it will allow me to use Excel more confidently "

L.G. Home Office, Excel Level 2

Following this training what are you going to do differently "Assess my own behaviour and how it impacts others"

J.A. Cirrus Environmental Ltd, Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile

Following this training what are you going to do differently "PRIME TIME = book time in with myself to concentrate"

H.Y. British Engines UK Ltd, Time Management

What to expect on your course

Expert trainers
Lunch provided*
Course manual included
Drinks and snacks provided*
Small course sizes
1 delegate per laptop
After course support
Wear what you feel comfortable in*
Pens and paper provided
Questions encouraged!
*May differ when training is held at the client’s site.

Why IT Training Solutions?

25
Over 25 years training experience
42
Over 42 thousand already trained
200
Over 200 courses
100
100% expert trainers
Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in response to the business worlds growing demand for flexible, high-quality training at an affordable price. Today, IT Training Solutions Ltd has grown in size and is one of the leading training providers in the North East, providing training courses on a large number of IT and personal development subjects.

More information on ITIL

We provide ITIL courses , our ITIL Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which ITIL Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for ITIL , we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

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