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Itil Training Courses

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- ITIL® 4 Foundation Certificate in IT Service Management
  
  Public scheduled prices per delegate +VAT
  
  Duration: 3 Days
  
  Overview: The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world. ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
  
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- ITIL® 4 Specialist: Create, Deliver and Support
  
  Duration: 3 Days
  
  Overview: This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way. The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work. The course content reflects how service management has evolved in the 21st century and shows how service management today requires an open mindset and more collaborative ways of working. As practices and approaches for creation of value continually evolve, IT, digital and service professionals need to constantly review and develop their skills, knowledge, and definitions of excellence. Therefore, this course focuses on individual and team professionalism, culture and service mindset. This course will cover the use of relevant practices, methods and tools to enable successful creation, delivery and support of IT-enabled services and will also provide an understanding of service performance, service quality and improvement methods.
  
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- ITIL® 4 Strategist: Direct, Plan and Improve
  
  Duration: 3 Days
  
  Overview: This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction. While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has authority, even if it is limited to personal direction. Everyone should plan. And everyone should be contributing to, if not leading, improvement. This course explores and explains principles, methods and techniques that can be universally used to direct, plan and improve. This course will also provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
  
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  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

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You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
ITIL® 4 Foundation Certificate in IT Service Management Compare 0/4 Compare	3 Days	Course Dates	View Course

ITIL® 4 Specialist: Create, Deliver and Support Compare 0/4 Compare	3 Days	Please request a quote		View Course

ITIL® 4 Strategist: Direct, Plan and Improve Compare 0/4 Compare	3 Days	Please request a quote		View Course

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Which part of the course did you find particularly valuable "Everything was excellent.<br/>Transitions, morphing, shortcuts and video use "

H.H. , PowerPoint Essentials

"The course offers everything it says it does. "

C.R. , Business Writing Skills

"Informative and easy to understand course "

S.D. Bang Olfsen, Excel Level 1

Following this training what are you going to do differently "Give time frames to tasks where possible. Use the grid to prioritise "

C.A. Credit Services Association, Time Management

"All aspects greatly improved my knowledge. "

P.T. Bruker JV UK Ltd., Excel Level 3

Which part of the course did you find particularly valuable "It was all new skills for me, so I found the whole course valuable. "

D.W. Deepocean, Microsoft Project Essentials

Following this training what are you going to do differently "Prepare and plan presentations differently. Have more confidence don't hold myself back. "

L.K. Northumbrian Water, Presentation Skills Advanced

"I would recommend this course to others "

S. , Excel Level 2

What were the most useful aspects of the course "I already knew a bit about indesign but compound paths and gradients were new to me. "

R.R. EGGER, Adobe InDesign Level 1

"I did the course remotely from home and found it very useful. "

H.N. Watmos, Microsoft Teams in Office 365 Essentials

Which part of the course did you find particularly valuable "Discussion around dealing with complaints "

R.B. Cirrus Environmental Soultions Ltd, Customer Care

"I found all aspects of this course valuable. I am looking forward to adding formulas to my spreadsheets and creating graphs for reporting purposes. "

L.M. , Excel Level 2

"Great facilities and trainer "

C. The Auckland Castle Trust, Photoshop Level 1

"Use Styles to correct my formatting "

J.Q. Burnetts Solicitors, Word Advanced Features

Following this training what are you going to do differently "Write some macros into my spreadsheets following the course next month, always create tables for the data, name cells to use in formulas "

A.G. Yorwaste, Excel Level 3

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Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.

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Itil Reviews

Which part of the course did you find particularly valuable "Everything was excellent.<br/>Transitions, morphing, shortcuts and video use"

H.H. , PowerPoint Essentials

"The course offers everything it says it does."

C.R. , Business Writing Skills

"Informative and easy to understand course"

S.D. Bang Olfsen, Excel Level 1

Following this training what are you going to do differently "Give time frames to tasks where possible. Use the grid to prioritise"

C.A. Credit Services Association, Time Management

"All aspects greatly improved my knowledge."

P.T. Bruker JV UK Ltd., Excel Level 3

Which part of the course did you find particularly valuable "It was all new skills for me, so I found the whole course valuable."

D.W. Deepocean, Microsoft Project Essentials

Following this training what are you going to do differently "Prepare and plan presentations differently. Have more confidence don't hold myself back."

L.K. Northumbrian Water, Presentation Skills Advanced

"I would recommend this course to others"

S. , Excel Level 2

What were the most useful aspects of the course "I already knew a bit about indesign but compound paths and gradients were new to me."

R.R. EGGER, Adobe InDesign Level 1

"I did the course remotely from home and found it very useful."

H.N. Watmos, Microsoft Teams in Office 365 Essentials

Which part of the course did you find particularly valuable "Discussion around dealing with complaints "

R.B. Cirrus Environmental Soultions Ltd, Customer Care

"I found all aspects of this course valuable. I am looking forward to adding formulas to my spreadsheets and creating graphs for reporting purposes."

L.M. , Excel Level 2

"Great facilities and trainer"

C. The Auckland Castle Trust, Photoshop Level 1

"Use Styles to correct my formatting"

J.Q. Burnetts Solicitors, Word Advanced Features

Following this training what are you going to do differently "Write some macros into my spreadsheets following the course next month, always create tables for the data, name cells to use in formulas"

A.G. Yorwaste, Excel Level 3

What to expect on your course

Expert trainers
Lunch provided*
Course manual included
Drinks and snacks provided*
Small course sizes
1 delegate per laptop
After course support
Wear what you feel comfortable in*
Pens and paper provided
Questions encouraged!
*May differ when training is held at the client’s site.

Why IT Training Solutions?

25
Over 25 years training experience
42
Over 42 thousand already trained
200
Over 200 courses
100
100% expert trainers
Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in response to the business worlds growing demand for flexible, high-quality training at an affordable price. Today, IT Training Solutions Ltd has grown in size and is one of the leading training providers in the North East, providing training courses on a large number of IT and personal development subjects.

More information on ITIL

We provide ITIL courses , our ITIL Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which ITIL Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for ITIL , we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Itil training courses are available in , you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

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Itil Training Courses

More information on ITIL

Private Courses

Public Scheduled Courses

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)