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ITIL Training Courses

Tutor-led Virtual Training Click here to see how it works

Skip to: Courses Reviews About Your Course Why Us?

ITIL® 4 Foundation Certificate in IT Service Management

£1195_+VAT?

Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

10 Dec - 14 Dec Book

View Course Request Quote

ITIL® 4 Managing Professional Transition Module

£2395_+VAT?

Price per delegate on a public scheduled course. Private courses are also available, please request a quote for prices. All prices +VAT.

This course is targeted at ITSM leaders, and practitioners who already hold the ITIL v3 Expert qualification (or have 17 points under the ITIL v3 scheme) and gives them a direct path to transition to the new ITIL 4 Managing Professional (MP) designation. The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination which leads to the award of the ITIL 4 Managing Professional status. The exam, which is sat on the last day of the course, is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.

07 Dec - 11 Dec in Leeds Book

View Course Request Quote

ITIL® 4 Specialist: Create, Deliver and Support

This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way.

The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work.

The course content reflects how service management has evolved in the 21st century and shows how service management today requires an open mindset and more collaborative ways of working.

As practices and approaches for creation of value continually evolve, IT, digital and service professionals need to constantly review and develop their skills, knowledge, and definitions of excellence. Therefore, this course focuses on individual and team professionalism, culture and service mindset.

This course will cover the use of relevant practices, methods and tools to enable successful creation, delivery and support of IT-enabled services and will also provide an understanding of service performance, service quality and improvement methods.

View Course Request Quote
ITIL® 4 Strategist: Direct, Plan and Improve

This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.

While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has authority, even if it is limited to personal direction.

Everyone should plan. And everyone should be contributing to, if not leading, improvement.

This course explores and explains principles, methods and techniques that can be universally used to direct, plan and improve.

This course will also provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

View Course Request Quote

ITIL Reviews

Following this training what are you going to do differently "Start using the Crystal platform to write tasks for the team which will be more bespoke than previous "

G.P. NHS Fleet Solutions, Crystal Reports Level 1

"I enjoyed learning about graphs and tables as this will help me within my job."

S.B. FM Coatings, Excel Level 2

Following this training what are you going to do differently "Use pivot tables and charts to display information clearly "

S.B. GSK, Excel Level 3

"It was interesting to see where we were going wrong. I learnt things which Ill be aware of when setting GA up."

L.F. Durham County Council, Google Ads

"Great course and the trainer was happy to answer questions and show examples to support learning"

P.B. Community Foundation, Word intermediate

"[The trainer] was very patient with us and was always interested in how we have done things in the past and gave a very honest opinion and honest feedback. Thank you very much."

P. , Computers for Beginners and Getting Started with MS Office

Following this training what are you going to do differently "Now that I know formulas, I won't have to watch how to videos on Youtube, I can just refer back to my training notes."

S.P. Drummond Central, Excel Level 2

"Our tutor was fantastic really knowledgeable and enthusiastic"

K.J. Direct Rail Services, Minute Taking

Which part of the course did you find particularly valuable "Being able to extract multiple bits of data from multiple data sources in such little time "

N.Y. Broker Network, Microsoft Power BI Desktop

Which part of the course did you find particularly valuable "Section around categorising tasks by importance and urgency"

A.H. Credit Services Association, Time Management

"Thank you very much very helpful training. Great environment and lovely lunch."

S. DTV CRC, Microsoft Project Essentials

"Excellent course"

J.C. Great North Air Ambulance Service, Time Management

Following this training what are you going to do differently "Give time frames to tasks where possible. Use the grid to prioritise"

C.A. Credit Services Association, Time Management

"Very helpful course! Especially due to my knowledge of Excel being non existent. "

J.B. Tharsus, Excel Level 1

Following this training what are you going to do differently "I will be able to present and manipulate data at work in a more efficient way. I have learned a lot of new techniques which help to make processes quicker. I will not be scared to see what Excel can actually do and using my booklet I can take my time and keep learning as I grow my confidence in the use of the system."

S.A. Fujifilm Diosynth Biotechnologies, Excel Level 2

What to expect on your course

Expert trainers
Lunch provided*
Course manual included
Drinks and snacks provided*
Small course sizes
1 delegate per laptop
After course support
Wear what you feel comfortable in*
Pens and paper provided
Questions encouraged!
*May differ when training is held at the client’s site.

Why IT Training Solutions?

25
Over 25 years training experience
42
Over 42 thousand already trained
200
Over 200 courses
100
100% expert trainers
Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in response to the business worlds growing demand for flexible, high-quality training at an affordable price. Today, IT Training Solutions Ltd has grown in size and is one of the leading training providers in the North East, providing training courses on a large number of IT and personal development subjects.

More information on ITIL

We provide ITIL courses , our ITIL Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which ITIL Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for ITIL , we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

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You can choose from over 200 courses
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