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ITIL Training Courses

Skip to: Courses Reviews About Your Course Why Us?

- ITIL® 4 Foundation Certificate in IT Service Management Course
  
  The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
  
  ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
  
  The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
  
  View Course Request Quote
- ITIL® 4 Managing Professional Transition Module Course
  
  This course is targeted at ITSM leaders, and practitioners who already hold the ITIL v3 Expert qualification (or have 17 points under the ITIL v3 scheme) and gives them a direct path to transition to the new ITIL 4 Managing Professional (MP) designation. The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination which leads to the award of the ITIL 4 Managing Professional status. The exam, which is sat on the last day of the course, is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.
  
  View Course Request Quote
- ITIL® 4 Specialist: Create, Deliver and Support Course
  
  This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way.
  
  The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work.
  
  The course content reflects how service management has evolved in the 21st century and shows how service management today requires an open mindset and more collaborative ways of working.
  
  As practices and approaches for creation of value continually evolve, IT, digital and service professionals need to constantly review and develop their skills, knowledge, and definitions of excellence. Therefore, this course focuses on individual and team professionalism, culture and service mindset.
  
  This course will cover the use of relevant practices, methods and tools to enable successful creation, delivery and support of IT-enabled services and will also provide an understanding of service performance, service quality and improvement methods.
  
  View Course Request Quote
- ITIL® 4 Strategist: Direct, Plan and Improve Course
  
  This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.
  
  While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has authority, even if it is limited to personal direction.
  
  Everyone should plan. And everyone should be contributing to, if not leading, improvement.
  
  This course explores and explains principles, methods and techniques that can be universally used to direct, plan and improve.
  
  This course will also provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
  
  View Course Request Quote

ITIL Reviews

"Use Styles to correct my formatting"

J.Q. Burnetts Solicitors, Word Advanced Featuresbr

"[The trainer] was very good at showcasing all the important bits and the banter was great :"

R.B. WestRock, VBA Essentials using Excel

Which part of the course did you find particularly valuable "RAFT, Quadrants and contextualising issues. Seeing other people also struggle with or wish to improve these areas"

S.R. J2 Research, Time Management

Which part of the course did you find particularly valuable "The practical aspect and being able to demonstrate skills learned on the day."

J.J. Thermo Fisher Scientific, Train the Trainer

What were the most useful aspects of the course "Learning how to deal with stress and recognise it "

J.F. Welwyn Components Ltd, Stress Management and Powering up Your Mental Resilience

Which part of the course did you find particularly valuable "Learning short cuts and filters"

M.C. CMR UK Ltd, Excel Level 2

"Excellent course, well worth doing."

A.P. Siemens, Excel Level 2

"Auto Correct this will really help me."

S.G. Burnetts Solicitors, Word Advanced Featuresbr

"The trainer was very helpful. Took the time to explain things to individuals who needed it."

A.B. Nicholsons Sealing Technologies, Excel Level 2

Which part of the course did you find particularly valuable "How to work out what is good and what does not need to be put into the final draft"

L.T. Direct Rail Services, Minute Taking

"[The trainer] was very knowledgeable, engaging and approachable. The course was very well put together, the content was suitable for someone with little VBASIC knowledge"

L.W. CPI, VBA Essentials using Excel

"Very useful to learn about the various ways that you can use Macros to not only process data but also to assist with input and validation via forms."

S.T. Barratt Developments Plc, Excel Advanced Macros

"Fantastic!"

A.S. , Excel Level 2

"This has been a very useful course."

S.F. Nissan, VBA Essentials using Excel

"The tutor was excellent, patient and clear"

S.D. Ground Control, Excel Level 3

What to expect on your course

Expert trainers
Lunch provided*
Course manual included
Drinks and snacks provided*
Small course sizes
1 delegate per laptop
After course support
Wear what you feel comfortable in*
Pens and paper provided
Questions encouraged!
*May differ when training is held at the client’s site.

Why IT Training Solutions?

25
Over 25 years training experience
42
Over 42 thousand already trained
200
Over 200 courses
100
100% expert trainers
Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in response to the business worlds growing demand for flexible, high-quality training at an affordable price. Today, IT Training Solutions Ltd has grown in size and is one of the leading training providers in the North East, providing training courses on a large number of IT and personal development subjects.

More information on ITIL

We provide ITIL courses , our ITIL Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which ITIL Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for ITIL , we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

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ITIL training courses are available in , you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

You can choose from over 200 courses
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