Reset your passwordTo start, please enter your username
Reset your passwordIf an account exists using the username you entered, you will receive an email with a reset code, please use this to reset your password.
Please check your spam folder or call us on 0191 377 8377 if you have trouble finding your reset code.
Cookies are small text files that are stored on your computer, phone, tablet or other web enabled device when you visit a website.
We use the following cookies linked to analytics:
_ga, __gat_gtag_UA_845645_1 and _gid
Our cookies do not store private data or data that can identify you personally.
Overview:
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world. ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
You don't seem to have any favourites stored yet.
To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
Please note if you delete your cookies, your favourites will disappear.
You don't seem to have any favourites stored yet.
To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
Please note if you delete your cookies, your favourites will disappear.
Which part of the course did you find particularly valuable
"More understanding of setting up spreadsheets setting formulas "
K.L. Sealy UK, Excel Level 2
"Covered at an appropriate pace to accommodate all learners in the group "
G.T. Public course, Microsoft Power BI Desktop
"Helped me to improve my skills and find quicker ways to do things. All the material outlined on the course description was covered, exactly as I expected. The training material was very thoughtfully laid out. "
C.W. Nissan, Excel Level 2
"I particularly benefitted from the level of depth and explanation that went into the course step by steps. the exercisers allowed learning time to understand each module and skill. "
J.G. Hitachi, Excel Level 2
Any other comments or recommendations
"I would recommend this course to many more colleagues "
S. carveti partnership, Excel Level 3
"Very informative "
M.L. Van Leeuwen, Negotiating and Influencing Skills How to Influence and Negotiate Assertively
"For a new and quite complicated topic, the teaching was very easy to follow and understand, which made it a lot less daunting. Very good course, with a lot of very useful tools and techniques which are taught in a way that will be easily transferable to the work place. "
A. Nissan, VBA Essentials using Excel
Following this training what are you going to do differently
"Use Excel more often for valuable shortcuts to tasks that would otherwise take me a long time. "
J. , Excel Level 2
"Very valuable and practical information. Helped develop team work "
A.M. Tyne Health, HR Essentials
"Really enjoyed this! "
R. Labour, Excel Level 3
"I found it all valuable, the information [the trainer] gave was informative and very helpful, this course will help me massively in my role at work. I was nervous for doing the Excel course and my knowledge was very basic, but there was no need to be as [the trainer] was so lovely, friendly and professional she explained things so I we understood and checked as we were going if we were all ok. "
J.H. Egger UK, Excel Level 2
Any other comments or recommendations
"Excellent trainer, very knowledgeable "
M.D. Abraham Moon Sons Ltd, Excel Level 2
"Very friendly tutor "
E.R. CNTW, Adobe InDesign Level 1
"[The trainer] was brillant explained everything and took time to help, course was very enjoyable and relevant to my job "
C.B. , Computers for Beginners and Getting Started with MS Office
"Excellent course "
J.C. Great North Air Ambulance Service, Time Management
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
Which part of the course did you find particularly valuable
"More understanding of setting up spreadsheets setting formulas "
K.L. Sealy UK, Excel Level 2
"Covered at an appropriate pace to accommodate all learners in the group"
G.T. Public course, Microsoft Power BI Desktop
"Helped me to improve my skills and find quicker ways to do things. All the material outlined on the course description was covered, exactly as I expected. The training material was very thoughtfully laid out."
C.W. Nissan, Excel Level 2
"I particularly benefitted from the level of depth and explanation that went into the course step by steps. the exercisers allowed learning time to understand each module and skill."
J.G. Hitachi, Excel Level 2
Any other comments or recommendations
"I would recommend this course to many more colleagues"
S. carveti partnership, Excel Level 3
"Very informative"
M.L. Van Leeuwen, Negotiating and Influencing Skills How to Influence and Negotiate Assertively
"For a new and quite complicated topic, the teaching was very easy to follow and understand, which made it a lot less daunting. Very good course, with a lot of very useful tools and techniques which are taught in a way that will be easily transferable to the work place."
A. Nissan, VBA Essentials using Excel
Following this training what are you going to do differently
"Use Excel more often for valuable shortcuts to tasks that would otherwise take me a long time."
J. , Excel Level 2
"Very valuable and practical information. Helped develop team work"
A.M. Tyne Health, HR Essentials
"Really enjoyed this!"
R. Labour, Excel Level 3
"I found it all valuable, the information [the trainer] gave was informative and very helpful, this course will help me massively in my role at work. I was nervous for doing the Excel course and my knowledge was very basic, but there was no need to be as [the trainer] was so lovely, friendly and professional she explained things so I we understood and checked as we were going if we were all ok."
J.H. Egger UK, Excel Level 2
Any other comments or recommendations
"Excellent trainer, very knowledgeable "
M.D. Abraham Moon Sons Ltd, Excel Level 2
"Very friendly tutor"
E.R. CNTW, Adobe InDesign Level 1
"[The trainer] was brillant explained everything and took time to help, course was very enjoyable and relevant to my job"
C.B. , Computers for Beginners and Getting Started with MS Office
"Excellent course"
J.C. Great North Air Ambulance Service, Time Management
What to expect on your course
Expert trainers
Lunch provided*
Course manual included
Drinks and snacks provided*
Small course sizes
1 delegate per laptop
After course support
Wear what you feel comfortable in*
Pens and paper provided
Questions encouraged!
*May differ when training is held at the client’s site.
Why IT Training Solutions?
25
Over 25 years training experience
42
Over 42 thousand already trained
200
Over 200 courses
100
100% expert trainers
Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in
response to the business worlds growing demand for flexible, high-quality training at an affordable price.
Today, IT Training Solutions Ltd has grown in size and is one of the leading training providers in the
North East, providing training courses on a large number of IT and personal development subjects.
More information on ITIL
We provide ITIL courses , our ITIL Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which ITIL Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for ITIL , we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.
Itil training courses are available in , you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
Over 42 000 delegates have already trained with us
This site requires JavaScript - JavaScript is currently disabled on your device, please be aware that certain functionality may not work until you enable JavaScript.