✖

We understand It can be tricky finding the right training for yourself or for your team. That's why we're here to help you reach your objectives.

You can let us know your unique requirements via our online contact form or you can call us on 0191 377 8377 (Mon-Fri, 9am-5pm) and we will work with you to find the training path that fits your short-term and long-term objectives.

.JavaScriptEnabledForm { display: none !important; visibility: hidden !important; } .JavaScriptDisabledForm { display: block !important; visibility: visible !important; }

Name*
Organisation
Telephone
Email*
Address*
Could you give us a clue?
Send me a copy of this email
Send me course updates from time to time
Your subscription will naturally terminate after your chosen time limit.

Your Enquiry

* Required Fields

Name*
Organisation
Telephone
Email*
Address*
Could you give us a clue?
Send me a copy of this email
Send me course updates from time to time
Your subscription will naturally terminate after your chosen time limit.

Your Enquiry

* Required Fields

✖

Sign Up

Create your account

Email*

Password*

Confirm Password*

First Name*

Last Name*

Organisation

I agree to the terms and conditions of using this site
I give permission for my details to be stored

Already have an Account? Sign In

We use cookies to offer you a better experience and to analyse how visitors use our site, for more information please click here . Thank you.

Cookies are small text files that are stored on your computer, phone, tablet or other web enabled device when you visit a website.
We use the following cookies linked to analytics:
_ga, __gat_gtag_UA_845645_1 and _gid

Our cookies do not store private data or data that can identify you personally.

To view full cookie information please click here

Reject

✖

Contact us online or call us on 0191 377 8377

.JavaScriptEnabledForm { display: none !important; visibility: hidden !important; } .JavaScriptDisabledForm { display: block !important; visibility: visible !important; }

Name*
Organisation
Telephone
Email*
Address*
Could you give us a clue?
Send me a copy of this email
Send me course updates from time to time
Your subscription will naturally terminate after your chosen time limit.

Your Enquiry

* Required Fields

Name*
Organisation
Telephone
Email*
Address*
Could you give us a clue?
Send me a copy of this email
Send me course updates from time to time
Your subscription will naturally terminate after your chosen time limit.

Your Enquiry

* Required Fields

≡ Menu

Menu
✕
Sign In
Training and Development
- Course Information
- All Courses
- Microsoft
- Management
- Adobe
- AutoDesk
- Personal Development
- Live Virtual Online Courses
- Public Scheduled Course Dates
- Support and Development
- Remote Hourly Support
- Data Management Solutions
- Help with Microsoft Office
- Support and Development Overview
- Course Details
- Course Types & Bespoke Training
- Training Reviews
- Course FAQs
- After Course
- Evaluate Your Course
- Trainer Login
About
- Contact
- Contact Us
- About Us Info
- Who are we
- Training Venue Details
Careers
- Contact us onlineAny time from anywhereContact Online
- 0191 377 8377Mon - Thur, 9am - 5pm
  Fri 9am - 3:30pm0191 377 8377
✖
Let us know your requirements
Name*

Organisation

Telephone

Email*

Address*

Could you give us a clue?

Send me a copy of this email

Send me course updates from time to time
Your subscription will naturally terminate after your chosen time limit.

Your Enquiry

* Required Fields

Name*

Organisation

Telephone

Email*

Address*

Could you give us a clue?

Send me a copy of this email

Send me course updates from time to time
Your subscription will naturally terminate after your chosen time limit.

Your Enquiry

* Required Fields

All Microsoft Management Adobe AutoDesk Personal
Development Technical IT Sage Entrepreneurship Graphic
Design Web
Development Environment
Health and Safety

ITIL Training Courses

Skip to: Courses Reviews About Your Course Why Us?

- ITIL® 4 Foundation Certificate in IT Service Management Course
  
  The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
  
  ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
  
  The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
  
  View Course Request Quote
- ITIL® 4 Managing Professional Transition Module Course
  
  This course is targeted at ITSM leaders, and practitioners who already hold the ITIL v3 Expert qualification (or have 17 points under the ITIL v3 scheme) and gives them a direct path to transition to the new ITIL 4 Managing Professional (MP) designation. The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination which leads to the award of the ITIL 4 Managing Professional status. The exam, which is sat on the last day of the course, is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.
  
  View Course Request Quote
- ITIL® 4 Specialist: Create, Deliver and Support Course
  
  This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way.
  
  The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work.
  
  The course content reflects how service management has evolved in the 21st century and shows how service management today requires an open mindset and more collaborative ways of working.
  
  As practices and approaches for creation of value continually evolve, IT, digital and service professionals need to constantly review and develop their skills, knowledge, and definitions of excellence. Therefore, this course focuses on individual and team professionalism, culture and service mindset.
  
  This course will cover the use of relevant practices, methods and tools to enable successful creation, delivery and support of IT-enabled services and will also provide an understanding of service performance, service quality and improvement methods.
  
  View Course Request Quote
- ITIL® 4 Strategist: Direct, Plan and Improve Course
  
  This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction.
  
  While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has authority, even if it is limited to personal direction.
  
  Everyone should plan. And everyone should be contributing to, if not leading, improvement.
  
  This course explores and explains principles, methods and techniques that can be universally used to direct, plan and improve.
  
  This course will also provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
  
  View Course Request Quote

ITIL Reviews

"Great facilities and trainer"

C. The Auckland Castle Trust, Photoshop Level 1

Which part of the course did you find particularly valuable "All very valuable, particularly how to use Pivot Tables and LookUps effectively, as well as the introduction to Macros."

D.S. South Tyneside Homes, Excel Level 3

Any other comments or recommendations "The trainer was excellent "

N.W. South Tyneside Council, Excel Level 3

"Fantastic, well recommended "

A.L. GSK, Excel Level 2

Are there any aspects of the course which you feel require improvement "None, I feel greatly informed and had opportunity to discuss and ask what I wanted"

S.R. J2 Research, Time Management

Any other comments or recommendations "Excellent informative course"

L.M. HBC Vehicle Services Ltd, Customer Care Dealing with Difficult and Aggressive Behaviour

Are there any aspects of the course which you feel require improvement "No, excellent pace and plenty of hands on experience"

J.H. Breedon Northern Ltd, Crystal Reports Level 1

"Thoroughly enjoyed it! Clear and concise. Right up my street, can't wait to go away and practice. Once again, thank you for an enjoyable learning experience."

P.A. Nissan, Access Advanced Database Design

How would you rate the course materials overall "FANTASTIC"

C. The Auckland Castle Trust, Photoshop Level 1

Which part of the course did you find particularly valuable "Understanding the capabilities and structures of a project "

M.H. Teesside Gas and Liquids, Microsoft Project Essentials

"Very informative practical course."

T.W. Stobart Rail Ltd, Excel Level 2

Which part of the course did you find particularly valuable "The ability to have questions answered during the course. Cost allocation process very useful as most people don't know this is possible"

A.F. DeepOcean 1 UK Ltd, Microsoft Project Essentials

Which part of the course did you find particularly valuable "The tips given throughout the session are really useful"

M.R. XPS Pensions Group, Train the Trainer

Would it be possible to use your feedback in our marketing we only use your initials and organisation name "The course was really informative, Stuart the trainer was fantastic and explained the topics so that they applied to our business. Would definitely use IT Training Solutions again."

E.R. Kapex Construction, Office 365 Intermediate 365 Small Business or Enterprises

Following this training what are you going to do differently "Give time frames to tasks where possible. Use the grid to prioritise"

C.A. Credit Services Association, Time Management

What to expect on your course

Expert trainers
Lunch provided*
Course manual included
Drinks and snacks provided*
Small course sizes
1 delegate per laptop
After course support
Wear what you feel comfortable in*
Pens and paper provided
Questions encouraged!
*May differ when training is held at the client’s site.

Why IT Training Solutions?

25
Over 25 years training experience
42
Over 42 thousand already trained
200
Over 200 courses
100
100% expert trainers
Established in 1992, IT Training Solutions Ltd began life as an on-site computer training company in response to the business worlds growing demand for flexible, high-quality training at an affordable price. Today, IT Training Solutions Ltd has grown in size and is one of the leading training providers in the North East, providing training courses on a large number of IT and personal development subjects.

More information on ITIL

We provide ITIL courses , our ITIL Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which ITIL Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for ITIL , we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

✖

Name*
Organisation
Telephone
Email*
Address*
Could you give us a clue?
Send me a copy of this email
Send me course updates from time to time
Your subscription will naturally terminate after your chosen time limit.

Online Classroom Choose later

I would like to book the course:

for

delegates.
Location:

Your notes to us:

Enter Delegate Names

* Required Fields

✖

Name*
Organisation
Telephone
Email*
Address*
Could you give us a clue?
Send me a copy of this email
Send me course updates from time to time
Your subscription will naturally terminate after your chosen time limit.

Online Classroom Choose later

Please send me a quote for

for

delegates.
Location:

Your notes to us:

* Required Fields

ITIL training courses are available in , you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

You can choose from over 200 courses
Your course will be delivered by an expert
Over 42 000 delegates have already trained with us

Tutor-led Virtual Online Courses

Attend Courses From Anywhere

Live online training

See Online Courses

Click here to contact us online

Contact us any time or call 0191 377 8377 (Mon-Fri, 9am-5pm)

.JavaScriptEnabledForm { display: none !important; visibility: hidden !important; } .JavaScriptDisabledForm { display: block !important; visibility: visible !important; }

Name*
Organisation
Telephone
Email*
Address*
Could you give us a clue?
Send me a copy of this email
Send me course updates from time to time
Your subscription will naturally terminate after your chosen time limit.

Your Enquiry

* Required Fields

Name*
Organisation
Telephone
Email*
Address*
Could you give us a clue?
Send me a copy of this email
Send me course updates from time to time
Your subscription will naturally terminate after your chosen time limit.

Your Enquiry

* Required Fields

This site requires JavaScript - JavaScript is currently disabled on your device, please be aware that certain functionality may not work until you enable JavaScript.