Training Courses

Overview: This five-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this five-day course, you will learn day-to-day management tasks, including how to manage applications, client health, hardware and software inventory, operating system deployment, and software updates by using Configuration Manager. You also will learn how to optimize System Center Endpoint Protection, manage compliance, and create management queries and reports. Additionally, this course, in conjunction with Microsoft Official Course 20703-2A, helps certification candidates prepare for Exam 70-703: Administering System Center Configuration Manager and Cloud Services Integration.

Overview: This Acrobat Professional course will enable delegates to share electronic versions of documents with others in a format that allows them to view, print, and even review the content, even if they don't have the original software that was used to create the file. In this course, delegates will use Adobe Acrobat to convert documents to PDF files, and will customise PDF files for both their needs and the needs of the reader.

Overview: The Advanced After Effects Course is a great next step if you have already attended the beginners After Effects course and want to learn the more advanced features for producing motion graphics and visual effects. You will go through topics such as masking, keyframes, shapes, path animation, working with effects, 3D, tracking plus lots more. This 2 day Instructor led Advanced After Effects Class runs at our York Centres and can also be held as a closed course at your preferred location for a team of people.

Overview: After Effects Getting Started is a 2 day training course which covers all of the basic skills needed to get up and running with Adobe After Effects. During the course you will learn to work with layers in After Effects, understand key framing, control animations, work transparency, and better understand rendering and output. By the end of the course you will be able to competently edit your video content using After Effects and applying best practice techniques taught by an Adobe Certified Instructor. The After Effects Getting Started course covers all the basic skills needed in the post production of professional quality video content.

Overview: The following is a general outline. The range of topics covered during your training is dependent upon student level, time available and preferences of your course booking.

Overview: Premiere Pro Getting Started is a 2 day hands on training course which covers the basics of using Adobe Premiere Pro. The course starts at the very beginning discussing concepts like storyboarding, resolution and frame rate. You will learn how to import footage, take clips and create your own sequences. Within these sequences you will then make adjustments with a variety of editing tools such as slip and slide or ripple and roll. As the course progresses you will learn how to apply transitions and adjust them, create titles and edit them, and apply things like captions to your video. In addition to the video editing process you will also learn to work with audio, apply effects, work with ducking and lots more. If you want to get up and running quickly and professionally with Premiere Pro this live course is the answer.

Overview: This hands-on workshop provides an in-depth understanding of user stories within an Agile context through both knowledge sharing and practical exercises. We will explore the lifecycle of a story from how it is created to how we know it is ‘done’. It is aimed at those with or without prior knowledge and/or experience of Agile. You will leave the session with the tools you need to create refine and manage excellent appropriate user stories and use them effectively. This workshop is highly interactive and we actively encourage participants to bring along ‘troubled’ stories they may have so that they can be discussed and improved.

Overview: The AgilePgM® training course is aimed at aspiring and practicing programme managers and team members wishing to adopt a disciplined, flexible and collaborative approach to the management of large-scale business transformation activities (programmes). Developed by the Agile Business Consortium (formally DSDM Consortium), the new certification provides the ability to deliver Agile Programmes in organizations requiring standards, rigour and visibility around Programme Management, while at the same time enabling the fast pace, change and empowerment provided by Agile. AgilePgM® provides programme managers with a disciplined but flexible agile approach to the management of transformational organizational change, allowing for iterative and incremental delivery of outputs and benefits. AgilePgM® teaches you a disciplined but flexible agile approach to the management of organizational change – enabling you to play a crucial role in ensuring a programme captures its vision. The governance model, contained within the guidance, ensures a programme will capture its vision, whilst empowering teams to work without undue interference. Built on firm foundations, the programme can evolve and react to business change in our increasingly dynamic world.

Overview: This course has been updated to version 2.0 of the Agile Project Management Handbook. This five-day accredited course provides participants with a thorough grounding in the DSDM Agile Project Management framework. It is comprised of a Foundation-level introduction to the framework, and an in-depth Practitioner-level examination of how a project manager applies the framework. Presented by skilled lecturers with extensive experience in the practical application of project management, the course includes examination coaching and practice using sample questions. This course does not cover the Scrum Framework. Delegates should be prepared to set aside time to revise for the Foundation and Practitioner exams, in the evenings after the course lecture finishes. This includes studying the course Handbook, and working through sample exam questions.

Overview: This entry-level course provides a comprehensive overview of project management that focuses on applying the core principles to make better decisions, understand consequences and generate success. Relevant for any project in any area of business, the course covers the pragmatic skills and techniques necessary for effective project delivery. As more and more business critical initiatives are being planned and executed as projects, it is essential that organisations are fully equipped with the skills, tools, working practices, processes and mind-sets such that projects can be clearly defined, realistically planned and effectively managed.

Overview: Effective project management skills are becoming increasingly important. Organisations need good project managers, at all levels, to successfully deliver the change projects that will enable the business to adapt, grow and achieve its strategic objectives. The Association of Project Management APMP qualification allows delegates to demonstrate their knowledge of the various elements of project management and how projects fit into the strategic and commercial environment. APMP is recognised at IP

Overview: Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively.

Overview: ArcGIS Advanced builds on the material covered on the Introduction-level courses, and explores some of the more advanced capabilities of ArcGIS Desktop. ArcGIS Advanced Day 1 leans more towards topics concerning data analysis and presentation. The course explains the benefits of the Geodatabase format, explores the more advanced functions relating to everyday operations such as Labelling, Symbology Editing and Layouts, and introduces the software's Reporting function. ArcGIS Advanced Day 2 leans more towards topics concerning data editing and data processing. The course explains the more advanced data capture functions & keyboard shortcuts, and shows how to use the Field Calculator for smart attribute editing. It will also demonstrate the use of the ArcToolbox menus for geoprocessing, and introduce the concept of Modelbuilder for the automation of repetitive workflows. The course is suitable for ArcGIS users with previous experience (at least 6 months would be recommended), or those who have recently attended an Introduction-level course.

Overview: This two-day ArcGIS training course is aimed at those who are new to the ArcGIS Desktop software (or to GIS), or those at a novice level. Through a combination of tutor led teaching and hands-on exercises it aims to give users confidence to use the power of GIS and ArcGIS to display, manipulate and analyse information geographically, with the result that they are able to make more informed decisions. Day 1 covers basic data manipulation and presentation - it will show you how to use and create Map Documents and Layers in ArcMap, and how to make best use of the Catalog. You will also learn different ways of interacting with features on the map, how to define and save symbols for features, and how to present data in a layout. Day 2 covers basic data analysis, editing and importing - it will show you how to write a query to select specific features; how to bring in data from an external source such as Excel; how to set up an attribute join to visualise such data on the map; how to create shapefiles and geodatabases; how to edit existing map features and create new ones using the edit toolbar.

Overview: During this course delegates will learn how to use Storyline to create effective and interactive eLearning projects either for desktop or mobile devices. The course covers software simulation, handling videos and creating question surveys.

Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.

Overview: This course is designed for the experienced AutoCAD user who requires additional training. It incorporates the features, commands, and techniques for becoming more productive when creating, annotating, and printing drawings with AutoCAD. This courseware is designed for the new AutoCAD® user who requires comprehensive training in AutoCAD. It incorporates the features, commands, and techniques for creating, editing, and printing drawings with AutoCAD LT. Hands-on exercises throughout the courseware explore how to create 2D production drawings.

Overview: This courseware builds on the fundamental principles gained from Inventor Essentials part 1. Delegates learn the basics of 3D sketching, and build upon 2D sketching knowledge. They will also learn new tools for creating more complicated shapes, cover parameters in more depth and assign appearances and materials to parts. This courseware covers the fundamental principles and recommended workflows for “top down” design techniques as well as documenting assemblies. Delegates learn the proper techniques and recommended workflows for documenting assemblies using standard and exploded drawing views, how to customise assembly views, and how to create overlay views that represent multiple mechanism orientations.

Overview: Using the functionality of the Autodesk Navisworks Review, Simulate, and Manage, this course teaches delegates how to combine 3D geometry from cross disciplines into one scene to enable e-ective model reviews, and run object-interference checks on 3D models.

Overview: This course covers a wide range of advanced topics in Revit® Architecture, continuing to build on the concepts introduced in the Revit Architecture Essentials course. Students learn about site design, advanced rendering techniques, phasing and design options, creating families of custom components, and collaborating on a design.

Overview: This course covers the basics of Template Creation within Revit software. Delegates are introduced to the process of creation and editing families and the tools utilised for parametric adaptions.

Overview: This four-day course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources. In this course you will learn day-to-day management tasks including how to manage applications client health hardware and software inventory operating system deployment and software updates by using Configuration Manager. You also will learn how to manage compliance and create management queries and reports.

Overview: Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. The question is - what is Agile Project Management and how does it differ from traditional waterfall? What are the roles, skills and competencies required? This two-day foundation certificate course is concerned with the use of Agile practices in projects, product and software development. The course is designed to ensure the delegate has suitable knowledge of the core concepts of Agile practices, the Agile values and principles, across a breadth of Agile methodologies. It is not aimed at preparing delegates to implement a specific Agile approach.

Overview: The course is delivered through a mixture of workshop led discussions, practical activities and PowerPoint presentations. On day two delegates are required to undertake a live audit (case study based) where delegates are required to apply the skills and techniques they acquired on day one. Delegates will be given feedback on how they performed during the case study and how they can improve on their auditing techniques

Overview: This course trains delegates in Third-Party Audit requirements against the BRCGS Global Standard for Food Safety Issue 9. In addition, the course includes the relevant aspects of auditing within the food sector. Attending this course allows you to gain an in-depth and practical understanding of the BRCGS Standard and auditing methodology.

Overview: Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors. With teams at the core of corporate strategy, your success as an organisation can often depend on how well you and other team members operate together. In most teams, the energies of individual members work at cross-purposes. Individuals may work extraordinarily hard, but their efforts do not translate into team effort, and this results in wasted energy. By contrast, when a team becomes more aligned, a commonality of direction emerges, and individual energies harmonise. You have a shared vision and an understanding of how to complement each others’ efforts. This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your team.

Overview: A one day programme focused on written business communication. To write effectively requires knowledge of the process for constructing written business communications. When applied to various types of written communication such as a report, presentation, memo, letter, e-mail, this knowledge helps produce clear, concise, unambiguous communications. The programme provides delegates with a chance to obtain the knowledge, test its application, and thus become more confident when faced with a written communication task at work.

Overview: We offer Camtasia on a private course basis. This course is not available as a public scheduled event. Camtasia is a popular screen recording and video editing software application that allows users to create professional videos and tutorials. Videos can be imported or captured from the screen, then text and other media can be added. All of which can be enhanced with a range of effects and animations. A Camtasia project can then be published in various formats, including SCORM compliant e-learning which can be uploaded to a Learning Management System. This course is designed to cover every aspect of Camtasia, taking the delegate from the very basics of video creation through to adding text, images, audio and other media. To editing and finally publishing in the many output formats available. Along the way, topics such as quizzes and screen captures are covered. Everything needed to create professional videos and tutorials.

Overview: Canva is easy graphic design for people who aren’t graphic designers! It’s used mainly to make social media posts look professional, as you can publish your designs straight to Facebook, Twitter etc …although it’s recently expanded into presentations. There are two versions of Canva – paid (pro) and free. This Canva training course can be attended by people who have either account (there are only a few differences and I will include workarounds for the features that aren’t included in the free version).

Overview: SPECIAL NOTICE The CISSP course is not delivered as a boot camp or exam prep course. Our course is a ‘theory based’ guide through the eight ISC2 domains to support your learning of the ISC2 Book of Knowledge. This course should be taken many months in advance of your CISSP exam booking. It will not substitute the considerable amount of self-study that all CISSP delegates need to undertake. This course attracts mixed ability delegates and is always tailored to meet the needs of all participants. Aimed at security professionals, this course surveys the entire information security landscape and the technologies involved. The course addresses the eight knowledge domains that comprise the common body of knowledge (CBK) for information systems security professionals and will help delegates prepare for CISSP certification. The course offers a theory based approach to the security process, with opportunities to discuss the immediate application of concepts and techniques described in the CBK to the real world. It can be considered as providing a good introduction to security management, architecture and engineering. The course comprises of eight sessions that map directly to the (CBK), each one is theory based with instructor led discussions; there are no hands on labs.

Overview: Whether you are new to Agile principles and have an idea of what Scrum is or have already spent time involved with teams talking about or implementing Scrum ensuring success with Scrum can be a daunting prospect. You have understood that the benefits of ‘going agile’ include improving quality productivity and time to market but how does this happen in practice? And how can you ensure that you can deliver these process improvements? If you have not undertaken Scrum Training with a formally Certified ScrumMaster (CSM) Trainer then you may be missing key knowledge and skills that will enable you to make the most of the opportunities afforded by effective implementation of Scrum principles and practices. The 2 day highly interactive CSM course investigates the Scrum framework in detail from theory and foundations to practical application and pitfalls covering all the team roles activities and artifacts so that you can be an effective Scrum Master or member of a Scrum team.

Overview: Whether you are new to Agile principles and have an idea of what Scrum is or have already spent time involved with teams talking about or implementing Scrum taking on the Product Owner role can be a daunting prospect. The role of the Scrum Product Owner is crucial to the overall Scrum Team acting as the liaison between the development team and the wider customer community. An effective Scrum Product Owner will work collaboratively with stakeholders to define the overall product vision and is responsible for communicating that vision to the team and motivating the team to deliver a high quality product. The Product Owner is responsible for creating and maintaining the Product Backlog and is a key contributor to the Sprint Planning and Review Meetings. The Scrum Product Owner can help maximise delivery capabilities enhance the planning and scheduling process improve project estimation and drive overall product success. If you’ve not undertaken Scrum Training with a formally Certified Scrum Trainer then you may be missing key knowledge and skills that will enable you to make the most of the opportunities afforded by effective implementation of Scrum principles and practices. This 2 day interactive course investigates the Scrum framework in detail from theory and foundations to practical application and pitfalls covering all the team roles activities and artifacts but focuses specifically on the role played by the Product Owner. You will learn about activities such as managing stakeholders vision definition ROI management Product Backlog definition and refinement creating effective stories defining acceptance criteria for stories and defining “done” with the rest of the Scrum Team.

Overview: Meetings are important for management and communication. When it comes to the serious stuff, face-to-face meetings are effective because they outdo the written words of emails and memos, and out-perform the effectiveness of telephone conferencing. Meetings are costly of both time and money. A poorly structured and managed meeting will waste the time of everyone, will cost the time of everyone, and make people dread attending in the future. This course aims to showcase the skills and knowledge needed to chair a meeting successfully

Overview: Coaching and mentoring is a highly effective way of raising awareness and driving performance at all levels of an organisation. However, good coaches and mentors need training. To embed coaching capability across your organisation, you must first equip managers with the abilities and training they need to coach effectively.

Overview: This course can benefit you in two ways. If you intend to pass the CompTIA A+ Core 1 (Exam 220-1101) certification examination, this course can be a significant part of your preparation. However, certification is not the only key to professional success in the field of IT support. Today's job market demands individuals with demonstrable skills, and the information and activities in this course can help you build your skill set so that you can confidently perform your duties in any entry-level PC support role.

Overview: This course can benefit you in two ways. If you intend to pass the CompTIA A+ Core 2 (Exam 220-1102) certification examination, this course can be a significant part of your preparation. However, certification is not the only key to professional success in the field of IT support. Today's job market demands individuals with demonstrable skills, and the information and activities in this course can help you build your skill set so that you can confidently perform your duties in any entry-level PC support role.

Overview: This course is aimed at those new to using a computer. Delegates will learn basic computer concepts and skills related to the Windows environment. In addition, delegates will also learn the basics of Microsoft Word and Outlook.

Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

Overview: This course introduces the essential tools and techniques of CorelDraw through hands on exercises and theory.

Overview: During this Crystal Reports course, delegates will learn the basics of report creation, from linking the report to the requisite data source, to distributing the report to others. Delegates will also learn about sorting, grouping, linking, basic formula creation and working with Crystal Report experts.

Overview: Delegates will learn how to create advanced formulas in Crystal Reports, format Crystal reports based on calculation results (conditional formatting), use multiple sections, insert sub reports and access data from sources other than PC databases.

Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

Overview: This 2 day course is designed to equip delegates with the knowledge and practical skills to either implement or enhance an existing Quality Management System (QMS). Discover the actions, tools and techniques required to implement or improve a QMS including procedural and process information.

Overview: Build the practical skills and knowledge you need to develop or enhance an Environmental Management System (EMS) with this training course. Discover the actions, tools and techniques required to implement or improve an inherited EMS, including procedural and process information.

Overview: In this 5-day course, the professional web developers will learn to develop advanced ASP.NET Core MVC applications using .NET Core tools and technologies. The focus will be on coding activities that enhance the performance and scalability of the Web site application.

Overview: This one day, interactive, fun, yet practical event has been designed for delegates in non-selling roles who want to further add value to their contribution to their organisation’s objectives by becoming more aware of commercial opportunities and feeling more able to apply basic selling techniques when occasions arise. How many opportunities are missed by reactive customer facing employees in all types of businesses? It’s good to be armed with some sales techniques even if you don’t work in a formal sales role. Knowing how to sell is a great ability to have, and it’s one that’s sure to be respected strongly within your company. This programme will explore ways in which you can begin to become proactive with ideas, products or services for clients, suppliers and friends of your organisation during the course of your core daily activities - without having to resort to anything pushy or uncomfortable for both parties.

Overview: Online meetings often fall short. Discover how you can make your meetings more interactive with Zoom and MS Teams. This course looks at best practice and how the tools in Zoom and MS Teams can help you achieve this.

Overview: This intensive one-day course is designed to equip delegates with an appreciation and understanding of the legislative structure across the UK, key areas of environmental legislation and regulations and how these are typically enforced. No company or organisation can afford to neglect the law, but many companies still do not realise the full extent of their obligations under environmental legislation. Lack of knowledge is no protection for either a company or an individual. This course is essential for those companies who are in the process of setting up an ISO 14001 or EMAS certified environmental management system and needing to build a Legal Register and need some guidance.

Overview: This two-day IEMA certified Environmental Sustainability Skills for Managers is designed to provide supervisors and managers with a strategic and operational overview of environmental sustainability as it affects their specific industry and work area. This course is invaluable in giving managers at all levels the confidence to get involved in, and fully engage in your organisation’s environmental sustainability challenges. Topics covered include: The understanding of the strategic opportunities and constraints that environmental sustainability presents organisations; The importance of resource efficiency; the impact of environmental sustainability across the value chain; The impacts of pollution, prevention, control and environmental legislation in organisations; How employees support environmental sustainability.

Overview: The IEMA Environmental Sustainability Skills for the Workforce course is a one-day awareness course developed to upskill all workers with an elemental understanding of environmental sustainability principles. Relevant to any job role across all sectors this course will help to embed environmental cultural change into an organisation. Those businesses seeking to refresh environmental management within their business and looking for true value from ISO 14001, achieve their environmental goals and actively change their culture will value the support this course delivers. The course covers the main environmental risks and opportunities facing organisations; the importance of resource efficiency; the impacts of pollution, prevention, control and legislation; the impact of transport; and knowing how employees can support environmental sustainability.

Overview: This hands on one day course is designed to introduce managers and business owners who do not have a background in finance to the financial reports, concepts and terminology which they are likely to come across in business management. It gives an introduction to the background and principles of UK accounting, and examines the most commonly used management reports which will give an understanding of the business from a finance perspective. Dummy company data and reports will be used on open group courses, however for a more tailored analysis bespoke training can use your own company reports within the exercises.

Overview: The new course covers changes introduced to Food Labelling requirements by the 2011 European Directive on the provision of food information. It explains the transitional arrangements on the new rules. These new requirements will have a major impact upon the information provided on food labels for consumers. The course is designed to provide candidates with the knowledge of the changes to help food manufacturers prepare for and comply with the law.

Overview: This practical workshop-based course is for those intending to acquire the competencies to audit an organisation's entire Food Safety Management System (FSMS) to meet the requirements of the FSSC 22000 scheme, either as a third or second-party auditor. The scheme was developed through extensive and open consultation with many global stakeholders and uses international and independent standards such as ISO 22000, ISO 9001, ISO/TS 22003, and technical specifications for sector-specific Pre-Requisite Programs (PRPs), such as ISO/TS 22002-1. The FSSC Scheme cover sectors where a technical specification for sector PRPs has been developed and follows the food chain category description as defined in ISO/TS 22003.

Overview: Knowing how people and customers interact with your websites and mobile applications can provide potent insights into how well the messages, pages, and other content on your website is received. By monitoring, tracking, and analysing visitors to your website and their activities on your website, you can draw conclusions about the effectiveness of your site content, promotions, and advertising campaigns and technical details such as site architecture and navigation. Google Analytics is free to use and easy to set up. It allows your organization to track user actions on your web properties and use Google Analytics' rich reporting and analysis tools to analyse data, measure discrete interactions on your site, and qualify the success of your web initiatives. With Google Analytics, you can define success metrics for your website and measure that performance through data analysis. Google Analytics also lets you monitor your site in real-time, and provide alerts when events occur that are out of the norm.

Overview: This course is aimed at staff within organisations who possess very little formal knowledge of personnel management but have a level of responsibility for it. The course is intended to raise awareness and understanding of the main areas of involvement. The workshops are designed to be highly interactive using a combination of discussion, exercises and quizzes, examples of best practice and recent case law to help participants apply the techniques to their every-day work and problems. It greatly enhances the relevance and understanding of the course if reference can be made to existing policies, procedures and problems experienced within the workplace.

Overview: This course is aimed at those new to web development using HTML5 AND CSS3. During this 2 day course delegates will Design, Manage and Build professional websites using HTML5 and CSS3 (Cascading Style Sheets).

Overview: The Implementing and Administering Cisco Solutions (CCNA) v1.0 course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture and hands-on labs, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. The course also gives you a foundation in network programmability, automation and software-defined networking. This course helps you prepare to take the 200-301 Cisco® Certified Network Associate (CCNA®) exam. By passing this one exam, you earn CCNA certification.

Overview: This integrated management systems internal auditor programme combines the disciplines of quality, environmental and health and safety management auditing based on the ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 standards. This three-day interactive training programme is designed for those who need to be able to understand and apply recognised principles and techniques of effective management system auditing to quality, environmental and health and safety management systems. The modern management systems auditor cannot rely on procedural auditing, but also needs to be able to audit processes with an emphasis on risk-based thinking. An effective audit will bring benefits to your organisation and ensure the integrated management system (IMS) continues to meet its objectives. Internal auditors need to understand their role and responsibilities and be sufficiently competent in evaluating the IMS effectively. This course focuses delegates on the most important attributes of an IMS and helps them to understand the role of the auditor in its development and continual improvement.

Overview: This integrated management systems internal auditor programme combines the disciplines of quality, environmental and health & safety management auditing based on the ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 standards. This three-day interactive training programme is designed for those who need to be able to understand and apply recognised principles and techniques of effective management system auditing to quality, environmental and health & safety management systems. The modern management systems auditor cannot rely on procedural auditing, but also needs to be able to audit processes with an emphasis on risk-based thinking. An effective audit will bring benefits to your organisation and ensure the integrated management system (IMS) continues to meet its objectives. Internal auditors need to understand their role and responsibilities and be sufficiently competent in evaluating the IMS effectively. This course focuses delegates on the most important attributes of an IMS and helps them to understand the role of the auditor in its development and continual improvement.

Overview: Based on the leading global food safety standard, this highly interactive two-day training programme is designed for those people who require a sound understanding of the techniques and principles of food safety auditing. It also covers the role of the food safety auditor in the development and improvement of an effective food safety management system. This course is essential for those who will undertake internal food safety audits, or who will be required to plan, manage and implement internal audit programmes. This is a CQI and IRCA Certified training course.

Overview: This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation.

Overview: Do you want to build content for your website, create HTML email campaigns, or maybe even use HTML and CSS from within other programs like InDesign (yes that is possible)? If so our 1 day beginners course is for you, aimed at those who are completely new to HTML5 and CSS3, our experienced instructors can accommodate both those who want to learn to write the code manually, and those who prefer to avoid this by using Dreamweaver to generate everything. During the course you will learn how to create basic HTML5 pages, using CSS3 to add more complex design elements as you go, resulting in professional looking content that you will want to share with others. This course includes 1 day of live online learning, backed up by post course support and access to online resources for practicing your new skills.

Overview: The Introduction to MySQL course covers the basics of the SQL language as implemented by MySQL. The course is designed to give delegates practical experience in writing SQL statements using the MySQL client program and MySQL Workbench. The basic SQL statements, including the use of SQL functions and the basic table and view handling statements are introduced.

Overview: This course is designed for supervisors and first line managers who are new to their roles. This course aims to introduce supervisors and first line managers to their new roles, developing particular awareness and skills in the areas of leadership style, motivation and delegation.

Overview: A one-day awareness course designed to provide attendees with an introduction to environmental management systems based on the requirements of the ISO 14001:2015 standard and how this standard can be used to develop and improve an environmental management system. In the past some companies may have seen environmental management as a luxury that they could ill afford but things are changing. Legislation designed to protect the environment has steadily increased and many customers use environmental performance as a key selection criteria when awarding contracts. This means that a systematic approach to environmental management can often make good commercial and financial sense.

Overview: This interactive two-day training programme aims to help delegates to understand and apply the principles and techniques that are required for conducting effective environmental audits. This course is registered with the International Register of Certificated Auditors (IRCA). A good system of auditing is one of the most effective methods of ensuring that the Environmental Management System (EMS) continues to meet its objectives and for control and for identifying improvements. Auditors need to be sufficiently competent in order to evaluate the EMS effectively if the organisation is to achieve the full benefit from its EMS and have confidence that it is achieving its objectives. This IRCA registered course focuses delegates on the most important attributes of a modern and effective environmental management system and helps them to understand the role of the auditor in its development and continual improvement. It introduces delegates to business environmental issues and relevant legislative issues. The course is based on auditing with the ISO 14001:2015 standard.

Overview: This highly interactive, intensive and challenging 5-day training programme is designed for those people who require and in-depth understanding of auditing techniques and skills associated with the Lead Auditor role. This course is registered with both the Institute of Environmental Management and Assessment (IEMA) and the International Register of Certificate Auditors (IRCA).

Overview: Aimed at all organisations in the food and feed industries, regardless of size or sector ISO 22000:2018 translates Food Safety Management into a continuously improving process. It takes a precautionary approach to food safety by helping to identify, prevent and reduce foodborne hazards in the food and feed chains. The 2018 version brings clarity of understanding and offers a dynamic control of food safety hazards combining the following generally recognised key elements: interactive communication, systems management, Prerequisite Programmes (PRPs) and the principles of Hazard Analysis and Critical Control Points (HACCP). This intensive, challenging and highly interactive CQI and IRCA Certified training program is for those people who require an in-depth understanding of the knowledge and skills required to perform first, second and third-party audits of Food Safety Management Systems (FSMS) against ISO 22000. Many of the skills acquired on this course can be applied to auditing other Food Safety Management Systems. WHAT ARE THE BENEFITS This course is designed not only to help people perform food safety audits, but also to develop delegates’ wider understanding of food safety management systems design and implementation. It will help delegates understand how HACCP can be embedded into the Food Safety Management System of an organisation. Successful completion of the course and the achievement of the 70% pass mark will satisfy the formal training requirements for those wishing to register as an Auditor, Lead Auditor or Principal Auditor with CQI and IRCA Certified training under the food safety auditor scheme.

Overview: This five-day highly interactive CQI and IRCA Certified Lead Auditor training course will enable you to understand the new international occupational health and safety management system (OHSMS) standard ISO 45001:2018. You will learn how you can use utilise the new standard to understand, manage and maintain internal and external Health and Safety Management duties and performance obligations. With knowledge and understanding of ISO 45001:2018 you can evaluate your own organisation's arrangements against OHS commitments and how they can be improved.

Overview: This one-day CQI and IRCA certified training course is for those wanting an introduction to the new international occupational health and safety management system (OHSMS) standard ISO 45001:2018 and to understand how it can be used to develop, maintain and improve your health and safety performance. Knowledge and understanding of ISO 45001:2018 is more than simply reading the standard’s text. It demands an understanding of the requirements and a considered application of the standard to the organisation. After this course you will have sufficient insight to be able to evaluate your own organisation's arrangements and identify how they can be improved.

Overview: This highly interactive two-day CQI and IRCA Certified training course teaches the principles and techniques that are required to effectively audit occupational health and safety management systems (OHSMS). Internal auditing is one of the fundamental mechanisms for maintaining but also for developing and improving existing working practices within an organisation. This course concentrates on the most important attributes of the ISO 45001:2018 management system and helps delegates to understand the role of the auditor in development and improvement of this system.

Overview: A one-day awareness programme for those requiring an introduction to the ISO 9001:2015 standard and how it can be used to develop and improve quality management systems. This foundation course gives an introduction to the most widely used standard for Quality Management in the world. Creation of a successful quality system relies on more than reading the text in the standard; it demands an understanding of requirements and a considered application of the standard to the organisation. This course will provide delegates with an insight into the important world of quality standards, their development and the certification process.

Overview: This highly interactive two-day training programme is designed for those people who require a sound understanding of the techniques and principles of quality auditing. It also covers the role of the internal auditor in the development and improvement of an effective quality management system. This course is registered with the International Register of Certificated Auditors (IRCA). The role of the internal quality auditor is changing. It is no longer enough that internal audits check procedural conformance, but auditors now need to be able to audit processes with emphasis on risk. Delegates will also become more aware that they play a key role in the development and improvement of working practices across the organisation. This IRCA registered course focuses delegates on the most important attributes of a modern and effective quality management system and helps them to understand the role of the auditor in its development and continual improvement. It introduces delegates to the ISO 9000 series standard and the 7 quality management principles that underpin them.

Overview: This intensive, challenging and highly interactive IRCA registered training program is for those people who require an in-depth understanding of the range of auditing techniques and protocols associated with the Lead Auditor role.

Overview: This course provides comprehensive first-level training for anyone involved in software testing. It is accredited by the ISTQB and follows the CTFL 2018 syllabus specified by the International Software Testing Qualification Board (ISTQB). The course covers the fundamentals of testing: definitions of testing standards, planning, managing the lifecycle, reviews and the tools available. Techniques for creating tests are described and practised. It culminates in a one-hour multiple choice examination for the Foundation Certificate in Software Testing. Successful delegates will also gain the ISTQB Certified Tester - Foundation Level, a globally recognised qualification.

Overview: The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world. ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model. The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.

Overview: This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way. The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work. The course content reflects how service management has evolved in the 21st century and shows how service management today requires an open mindset and more collaborative ways of working. As practices and approaches for creation of value continually evolve, IT, digital and service professionals need to constantly review and develop their skills, knowledge, and definitions of excellence. Therefore, this course focuses on individual and team professionalism, culture and service mindset. This course will cover the use of relevant practices, methods and tools to enable successful creation, delivery and support of IT-enabled services and will also provide an understanding of service performance, service quality and improvement methods.

Overview: This course is designed to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction. While some topics are specialist in nature, others are valuable to all practitioners. Regardless of organisational role, everyone has authority, even if it is limited to personal direction. Everyone should plan. And everyone should be contributing to, if not leading, improvement. This course explores and explains principles, methods and techniques that can be universally used to direct, plan and improve. This course will also provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Overview: Java is everywhere and is as popular as ever. This hands-on course, delivered using Java 11, endeavours to provide the fundamental skills you need to become a Java Developer. We'll have you build a series of realistic apps focusing on object-oriented principles from the start. Note that this is not a beginners course. You are expected to be familiar with programming concepts and have a little coding experience. If not you should consider our Learn to Code with Java course instead. Exercises and examples are used throughout the course to give practical hands-on experience with the techniques covered.

Overview: The Java Programming 2 course is closely aligned with the Oracle Java SE 8 Programmer II exam. This course focuses on the core language features and Application Programming Interfaces (APIs) you will use to design effective object-oriented and functional programming applications with the Java Standard Edition 8 Platform. This course will teach you how to design and develop robust Java code that is easy to test and maintain and can be integrated into multiple applications. The most important new topics introduced in Java SE 8 are covered, such as Functional Programming and Stream API, that allow you to use the most up to date techniques in your code. Exercises and examples are used throughout the course to give practical hands-on experience with the techniques covered.

Overview: This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation. Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming. Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book. This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team. CLARITY 4D PROFILES As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team. The Profile includes sections on: Personal style and interacting with others Personal strengths and areas of hidden potential Value to the Team Effective Communication The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.