Course
Stepping up to Management
Course Duration
2 Days
Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others.
Public Scheduled Dates
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Public scheduled prices per delegate +VAT
This course is available as a private event. A private event can be held at one of our venues, your location, or somewhere else if you prefer.
Prerequisites
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- There are no prerequisites for this course
What's included
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- Lunch and refreshments when training is delivered at our training venues
- Comprehensive course materials and exercises
Course Content
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IntroductionWhat is management?
The difference between management and leadership
What is a professional image and why is it important?
Understanding position and status -
Self-AwarenessPersonality assessment
Understanding your strengths and weaknesses and dealing with them
Recognise other's styles and modify your approach to them -
CommunicationWhat is this thing 'communication'?
Understanding communication in the workplace
Developing active listening skills
Non-verbal communication, mirroring and matching
Building workplace relationships
Understanding Johari's window -
AssertivenessWays to build confidence, positive attitudes and thoughts
Working towards positive outcomes
Ways to build confidence and show it
Volume, intonation and projection -
Time ManagementManaging your own workload - prioritising
Managing the workload of the team - using a systematic approach -
Managing the TeamUnderstanding teams and team dynamics
Motivation -
Man Management SkillsInfluencing skills
Goal setting and performance management
Giving and receiving feedback
Which part of the course did you find particularly valuable
"That it is important to not be as strict on the rules and regulations and to also use rapport. To review experience personally to learn from them."
M.W. Murray Plate Group Ltd, Stepping up to Management
Following this training what are you going to do differently
"Focus on training to ensure the tools are there to improve the team. Look at training requirements."
M.W. Murray Plate Group Ltd, Stepping up to Management
Following this training what are you going to do differently
"Manage 1:1 situations more confidently "
J.F. , Stepping up to Management
How would you rate the course content overall
"A good coverage of all the theories needed to manage a team"
R.R. Welwyn Components Ltd, Stepping up to Management
What is your assessment of the trainer overall
"Very friendly and approachable with infectious enthusiasm "
R.R. Welwyn Components Ltd, Stepping up to Management
What were the most useful aspects of the course
"Personality profiling - knowing how to understand and respond to others"
R.R. Welwyn Components Ltd, Stepping up to Management
What is your assessment of the trainer overall
"Trainer is very involved, enthusiastic and knows her content well "
J.M. Welwyn Components Ltd, Stepping up to Management
"Put across very well, informative and interesting"
J.G. Benfield Park Medical Group, Stepping up to Management
Any other comments or recommendations
"Enjoyable 2 days, not overbearing and very informative "
J.G. Benfield Park Medical Group, Stepping up to Management
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Learn with IT Training Solutions. Small class sizes. Course materials included. Flexible course content. Expert trainers and tried & tested training methods. Course materials available online using your personal training account.
Please contact us to book a place or request a quote for your course.
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Course Options
Please contact us to discuss options for this coursePublic ScheduledPublic ScheduledFixed content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!PrivatePrivateFlexible content, flexible date, flexible location, variable length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.BespokeBespokeBespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.VirtualVirtualThese courses can be attended from anywhere.
- Virtual Training
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:4/25/2024 2:13:09 PM
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:4/25/2024 2:13:09 PM