Training course

Stepping up to Management

Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others.

  • 2 Days
  • Online or in person
  • Private courses available
Download outline (PDF)

Prerequisites

  • There are no prerequisites for this course

Included

  • Lunch and refreshments when training is delivered at our training venues
  • Comprehensive course materials and exercises

Course content Back to top

  1. Introduction
    What is management?
    The difference between management and leadership
    What is a professional image and why is it important?
    Understanding position and status
  2. Self-Awareness
    Personality assessment
    Understanding your strengths and weaknesses and dealing with them
    Recognise other's styles and modify your approach to them
  3. Communication
    What is this thing 'communication'?
    Understanding communication in the workplace
    Developing active listening skills
    Non-verbal communication, mirroring and matching
    Building workplace relationships
    Understanding Johari's window
  4. Assertiveness
    Ways to build confidence, positive attitudes and thoughts
    Working towards positive outcomes
    Ways to build confidence and show it
    Volume, intonation and projection
  5. Time Management
    Managing your own workload - prioritising
    Managing the workload of the team - using a systematic approach
  6. Managing the Team
    Understanding teams and team dynamics
    Motivation
  7. Man Management Skills
    Influencing skills
    Goal setting and performance management
    Giving and receiving feedback

Public dates and prices Back to top

Prices are per delegate and exclude VAT.

  • Monday 14 December 2026

    Virtual, live online 2 days 9:30–16:30

    £825+ VAT

Can't make these dates? Ask about a private course on a date that suits you.

Training a team?

Run this course privately, on your dates

  • Public Scheduled Fixed course content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
  • Private Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
  • Bespoke Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
  • Virtual These courses can be attended from anywhere.

What delegates say Back to top

Any other comments or recommendations

“Enjoyable 2 days, not overbearing and very informative”
J.G., Benfield Park Medical Group
“Put across very well, informative and interesting”
J.G., Benfield Park Medical Group

What is your assessment of the trainer overall

“Trainer is very involved, enthusiastic and knows her content well”
J.M., Welwyn Components Ltd

What were the most useful aspects of the course

“Personality profiling knowing how to understand and respond to others”
R.R., Welwyn Components Ltd

What is your assessment of the trainer overall

“Very friendly and approachable with infectious enthusiasm”
R.R., Welwyn Components Ltd

How would you rate the course content overall

“A good coverage of all the theories needed to manage a team”
R.R., Welwyn Components Ltd

Following this training what are you going to do differently

“Manage 11 situations more confidently”
J.F.

Following this training what are you going to do differently

“Focus on training to ensure the tools are there to improve the team. Look at training requirements.”
M.W., Murray Plate Group Ltd

Which part of the course did you find particularly valuable

“That it is important to not be as strict on the rules and regulations and to also use rapport. To review experience personally to learn from them.”
M.W., Murray Plate Group Ltd

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Please contact us to discuss your Stepping up to Management course, we have many solutions available to ensure you receive the best training possible.

Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Stepping up to Management course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account. Please contact us to booka place or get a quote for your Stepping up to Management course.

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IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed: 10/23/2026 1:12:38 AM