Welcome to our telephone courses tailored for professionals. In the competitive business landscape, proficient telephone communication can significantly enhance customer interactions and drive business success. Our telephone courses are designed to equip you with the expertise to handle calls effectively and professionally.
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints. View Full Course >>
Duration: 1 Day
Prices per delegate on a public course. All prices exclude VAT
10 June 2025
in Durham
£345
07 Nov 2025
Virtual Course
£295
Prefer a private course?
Private Training
Flexible dates, location and content. All prices exclude VAT.
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Course Reviews
"All of the course gave me new knowledge"
C.B. CMR UK Ltd, Excel Level 3
"[The trainer] was fabulous at explaining and very patient."
J.M. James Jones and Son Ltd, Excel Level 2
Which part of the course did you find particularly valuable
"Shortcuts, pivots, filters, links "
H.P. GSK, Excel Level 2
"I will make some graphics myself rather than searching online and trying to edit those online. It will be much quicker for me just to make the visual I need."
G.A. Karbon homes, Adobe Illustrator Level 2
What were the most useful aspects of the course
"Set up and reporting "
C.W. Sunderland City Council, Microsoft Project Essentials
"Everything was of value"
K.H. merton county council, Word Essentials
Following this training what are you going to do differently
"Be more confident to build my own reports making me more selfsufficient. Be more strategic in my methods."
L.B. NOCN, Microsoft Power BI Desktop
"Great course and content great trainer"
D.J. Public course, Microsoft Power BI Desktop
"All aspects were worthwhile, Everything was well laid out explained."
L.G. James Jones and Sons Ltd, Excel Level 1
"All aspects of the course were very valuable."
G.S. Northern Power Grid, Microsoft Power BI Desktop
"Trainer was excellent, very enthusiastic and knowledgeable."
A.M. Nissan, Excel Level 2
Are there any aspects of the course which you feel require improvement
"No, it was really good!"
V.K. Blue Phoenix UK LTD, Excel Level 2
Which part of the course did you find particularly valuable
"I particularly found it helpful how hands on it was and being able to play around on the programme ourselves"
We provide Telephone courses , our Telephone Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which Telephone Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses, easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for Telephone , we can provide private, onsite or virtual courses for you . One way or another, contact us to let us know how we can help or to book your courses.
About Telephone
Effective telephone skills are essential for many people, especially when they serve as the first point of contact with clients, partners and colleagues. Mastering the art of telephone communication can enhance your professional image, improve your productivity, and build better relationships. To be successful when on the phone, and in order to enjoy using the phone, clear articulation, active listening, and the ability to convey warmth and professionalism through your voice is necessary. Whether you're scheduling meetings, resolving issues, or negotiating deals, the ability to communicate effectively over the phone is a valuable asset in the fast-paced business environment. It's not just about what you say, but how you say it; your tone, pace, and attentiveness all contribute to successful telephone interactions. Every call is an opportunity to demonstrate your commitment to excellence and customer service.Whether you're a business leader, a customer support agent, or a sales manager, our courses cover a wide range of topics from fundamental telephone skills to advanced techniques for managing customer inquiries and complaints. You'll discover how to communicate with confidence, build rapport, and deliver exceptional service over the phone.
Join us for immersive training sessions led by industry experts. Our hands-on courses are specifically crafted to meet the needs of professionals, providing practical insights and real-world applications. Empower your organization with the capabilities of effective telephone communication and stay ahead with our specialized courses.
Find your Telephone courses and tailor it to you. We are here to help you find the right courses for your needs. Telephone courses in : with private and/or public scheduled Telephone courses, you can attend your Telephone courses in .
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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