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Dealing With Aggression Training Courses in Scarborough

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- Assertiveness Skills
  
  Duration: 1 Day
  
  Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
  
  View Full Outline
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Private Courses:
  Please contact us for a quote
- Conflict Management
  
  Duration: 1 Day
  
  Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
  
  View Full Outline
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Private Courses:
  Please contact us for a quote
- Customer Care Dealing with Difficult and Aggressive Behaviour
  
  Duration: 1 Day
  
  Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
  
  View Full Outline
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Private Courses:
  Please contact us for a quote
- Telephone Skills
  
  Duration: 1 Day
  
  Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
  
  View Full Outline
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Private Courses:
  Please contact us for a quote
- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
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- Managing Employee Mental Well-being - Managing Stress in Others
  
  Duration: 1 Day
  
  Overview: Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)
  
  As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.
  
  Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.
  
  View Full Outline
  
  Private Courses:
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  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Assertiveness Skills Compare 0/4 Compare	1 Day	Course Dates	View Course

Conflict Management This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care Dealing with Difficult and Aggressive Behaviour This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Telephone Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Managing Employee Mental Well-being - Managing Stress in Others This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Obtain a quote for a private event		View Course

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"Many thanks ... good initial overview. "

A.S.L. United Reformed Church Northern Synod, SharePoint and Teams Overview

Which part of the course did you find particularly valuable "Learning more about the skills of a minute taker and learning about how important the role is. "

E.S. Skills for Care, Minute Taking and Speedwriting

Any other comments or recommendations "Adele was very informative and was great at acknowledging when we needed to focus on a topic or perhaps glance over as we had a good enough level of skill already "

N.W. P695, Redefining PowerPoint Design Create Present with Impact

"Superb course. Possibly the best course I have been on in 22 years in the Fire Service. "

J.W. Durham Darlington Fire Rescue, Excel Level 3

Following this training what are you going to do differently "Use the new skills I have learned today "

A.P. Teesworks SC, Word Essentials

Following this training what are you going to do differently "Think about how I engage with my customers and build relationships "

J.A. Cirrus Environmental Soultions Ltd, Customer Care

"I found all aspects of this course valuable. I am looking forward to adding formulas to my spreadsheets and creating graphs for reporting purposes. "

L.M. , Excel Level 2

"I found it all valuable, the information [the trainer] gave was informative and very helpful, this course will help me massively in my role at work. I was nervous for doing the Excel course and my knowledge was very basic, but there was no need to be as [the trainer] was so lovely, friendly and professional she explained things so I we understood and checked as we were going if we were all ok. "

J.H. Egger UK, Excel Level 2

Following this training what are you going to do differently "Communicate better with internal and external parties "

J.R. Galliford Try, Assertiveness Skills

"An all round great course, thanks once again. "

S.F. Nissan, Excel Level 2

"Really enjoyed today, I found all topics very interesting : "

F.R. Cenergist Ltd, Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile

"Very valuable and practical information. Helped develop team work "

A.M. Tyne Health, HR Essentials

"All informative, but pivot tables extremely useful "

G.B. The Labour Party, Excel Level 3

What other courses would you like to attend "would strongly recommend this to fellow colleagues in my current company "

J.C. Tekmar, Microsoft Project Essentials

Are there any aspects of the course which you feel require improvement "None, I feel greatly informed and had opportunity to discuss and ask what I wanted "

S.R. J2 Research, Time Management

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Dealing With Aggression Reviews

"Many thanks ... good initial overview."

A.S.L. United Reformed Church Northern Synod, SharePoint and Teams Overview

Which part of the course did you find particularly valuable "Learning more about the skills of a minute taker and learning about how important the role is."

E.S. Skills for Care, Minute Taking and Speedwriting

N.W. P695, Redefining PowerPoint Design Create Present with Impact

"Superb course. Possibly the best course I have been on in 22 years in the Fire Service."

J.W. Durham Darlington Fire Rescue, Excel Level 3

Following this training what are you going to do differently "Use the new skills I have learned today"

A.P. Teesworks SC, Word Essentials

Following this training what are you going to do differently "Think about how I engage with my customers and build relationships "

J.A. Cirrus Environmental Soultions Ltd, Customer Care

"I found all aspects of this course valuable. I am looking forward to adding formulas to my spreadsheets and creating graphs for reporting purposes."

L.M. , Excel Level 2

J.H. Egger UK, Excel Level 2

Following this training what are you going to do differently "Communicate better with internal and external parties"

J.R. Galliford Try, Assertiveness Skills

"An all round great course, thanks once again."

S.F. Nissan, Excel Level 2

"Really enjoyed today, I found all topics very interesting : "

F.R. Cenergist Ltd, Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile

"Very valuable and practical information. Helped develop team work"

A.M. Tyne Health, HR Essentials

"All informative, but pivot tables extremely useful"

G.B. The Labour Party, Excel Level 3

What other courses would you like to attend "would strongly recommend this to fellow colleagues in my current company"

J.C. Tekmar, Microsoft Project Essentials

Are there any aspects of the course which you feel require improvement "None, I feel greatly informed and had opportunity to discuss and ask what I wanted"

S.R. J2 Research, Time Management

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More information on aggression aggressive in Scarborough

We provide aggression aggressive training in Scarborough, our aggression aggressive Training can be available as scheduled or private training, meaning that you can benefit from training that fits your exact requirements. If you are unsure which aggression aggressive Training would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Training

Private Training the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Training

Scheduled Training easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for aggression aggressive in Scarborough, we can provide private, or onsite, training for you in your location. One way or another, contact us to let us know how we can help or to book your training.

Dealing With Aggression training courses are available in in Scarborough, you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)

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Dealing With Aggression Training Courses in Scarborough

More information on aggression aggressive in Scarborough

Private Training

Public Scheduled Training

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)