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Overview:
Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
Overview:
Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
Overview:
This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
Overview:
Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
Overview:
Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)
As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.
Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.
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Which part of the course did you find particularly valuable
"Tips about emails urgent and importance division. "
S.M. Contec Inc, Time Management
"It was brilliant thank you "
J.G. Impact International, Excel Level 2
"It was a great introduction to the basics and covered all the essentials. Well paced and delivered clearly and competently. "
D.M. Leeds Yorkshire HA Ltd, OneNote Essentials
"Excellent course, well worth doing. "
A.P. Siemens, Excel Level 2
Which part of the course did you find particularly valuable
"Working on the pivot table slicers and recording Macros. "
E.D. Tharsus, Excel Level 3
"Was good that the trainer recognised how I felt and took that on board and was great with it "
R.S. Newcastle City Council, Train the Trainer Training Skills for the Workplace
"It was the best virtual course I have been on! "
J.M. LSL Property Services, Excel Level 2
"It was pitched at the right level for me "
J.M. Watmos, Microsoft Office 365 Overview
What were the most useful aspects of the course
"I felt learning about the pathfinder tool and default options the most useful aspect for me. This will save me a lot of time! "
H.Y. CMP Products British Engines, Adobe InDesign Level 1
"Looking forward to putting what I've learnt into practice! "
C.G. Northumbria University, Microsoft Power BI Desktop
"GREAT COURSE, WELL PRESENTED !! "
R. Universal Wolf, Excel Level 2
Following this training what are you going to do differently
"Manage emails differently. Manage to do list differently. "
F.P. Beamish Museum Ltd, Time Management
"Great couple of days "
L.A. Tekmar, Microsoft Project Essentials
"This course ran through plenty of examples and my questions were answered to help my understanding "
J.C. William Smith Group, Access Advanced Database Design
Which part of the course did you find particularly valuable
"The trainer allowed us to ask questions and was able to give me advice on how to handle a particular scenario I struggle with at work "
B.P. TLW Solicitors, Telephone Skills
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
Which part of the course did you find particularly valuable
"Tips about emails urgent and importance division. "
S.M. Contec Inc, Time Management
"It was brilliant thank you"
J.G. Impact International, Excel Level 2
"It was a great introduction to the basics and covered all the essentials. Well paced and delivered clearly and competently."
D.M. Leeds Yorkshire HA Ltd, OneNote Essentials
"Excellent course, well worth doing."
A.P. Siemens, Excel Level 2
Which part of the course did you find particularly valuable
"Working on the pivot table slicers and recording Macros. "
E.D. Tharsus, Excel Level 3
"Was good that the trainer recognised how I felt and took that on board and was great with it "
R.S. Newcastle City Council, Train the Trainer Training Skills for the Workplace
"It was the best virtual course I have been on!"
J.M. LSL Property Services, Excel Level 2
"It was pitched at the right level for me"
J.M. Watmos, Microsoft Office 365 Overview
What were the most useful aspects of the course
"I felt learning about the pathfinder tool and default options the most useful aspect for me. This will save me a lot of time!"
H.Y. CMP Products British Engines, Adobe InDesign Level 1
"Looking forward to putting what I've learnt into practice!"
C.G. Northumbria University, Microsoft Power BI Desktop
"GREAT COURSE, WELL PRESENTED !!"
R. Universal Wolf, Excel Level 2
Following this training what are you going to do differently
"Manage emails differently. Manage to do list differently. "
F.P. Beamish Museum Ltd, Time Management
"Great couple of days"
L.A. Tekmar, Microsoft Project Essentials
"This course ran through plenty of examples and my questions were answered to help my understanding"
J.C. William Smith Group, Access Advanced Database Design
Which part of the course did you find particularly valuable
"The trainer allowed us to ask questions and was able to give me advice on how to handle a particular scenario I struggle with at work"
B.P. TLW Solicitors, Telephone Skills
Why IT Training Solutions?
Friendly,
knowledgeable
trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
Choice of
training locations
100% trainer led
Over 30 years experience training
Your Course Portal
Access your course materials online via your own personal training account*.
More information on aggression aggressive in Newcastle
We provide aggression aggressive training in Newcastle, our aggression aggressive Training can be available as scheduled or private training, meaning that you can benefit from training that fits your exact requirements. If you are unsure which aggression aggressive Training would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Training
Private Training the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Training
Scheduled Training easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for aggression aggressive in Newcastle, we can provide private, or onsite, training for you in your location. One way or another, contact us to let us know how we can help or to book your training.
Newcastle-Upon-Tyne, most commonly referred to as Newcastle, is the largest city in North East England and is situated in the county of Tyne-and-Wear. Newcastle is a culturally-rich city with deep roots in industry and enterprise, which leads to a diverse need for Dealing With Aggression training. Professional Dealing With Aggression courses are available throughout Newcastle as classroom-based and online virtual courses. Our principal training venue in Newcastle can be found in Clavering Place, which is only a few minutes' walk from Newcastle's Central Railway Station, Metro and major bus-links, as well as being within easy access of a host of on-street and public car parks.
However, with so many working remotely, we understand that a lot of people would prefer not to travel for training, therefore, we also provide tutor-led virtual Dealing With Aggression courses. These courses can be attended from anywhere as they take place online using software such a Teams or Zoom. Don’t worry if you haven’t used these before, we walk you through the steps so that you’re ready and relaxed on the day. The choice is yours, for your Dealing With Aggression training in Newcastle, you can choose to attend at our Newcastle venue or from the comfort of your own home, or anywhere else.
You can contact us on 0191 377 8377 to discuss your Dealing With Aggression training in Newcastle, or use our online service to contact us.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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