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Dealing With Aggression Training Courses in Sunderland

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- Assertiveness Skills
  
  Duration: 1 Day
  
  Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
  
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  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Private Courses:
  Please contact us for a quote
- Conflict Management
  
  Duration: 1 Day
  
  Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
  
  View Full Outline
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Private Courses:
  Please contact us for a quote
- Customer Care Dealing with Difficult and Aggressive Behaviour
  
  Duration: 1 Day
  
  Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
  
  View Full Outline
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Private Courses:
  Please contact us for a quote
- Telephone Skills
  
  Duration: 1 Day
  
  Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
  
  View Full Outline
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Private Courses:
  Please contact us for a quote
- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
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- Managing Employee Mental Well-being - Managing Stress in Others
  
  Duration: 1 Day
  
  Overview: Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)
  
  As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.
  
  Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.
  
  View Full Outline
  
  Private Courses:
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  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Assertiveness Skills Compare 0/4 Compare	1 Day	Course Dates	View Course

Conflict Management This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care Dealing with Difficult and Aggressive Behaviour This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Telephone Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Managing Employee Mental Well-being - Managing Stress in Others This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Obtain a quote for a private event		View Course

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"[The trainer] was very knowledgeable, engaging and approachable. The course was very well put together, the content was suitable for someone with little VBASIC knowledge "

L.W. CPI, VBA Essentials using Excel

"Thank you very much, I feel I have learned a great deal. "

J.C. , Excel Level 1 Essentials

"Gained a great deal of confidence the timings section in particular will be more than helpful. Very relaxed course, everyone has got something from it. "

P.J. Hitachi Rail Europe, Train the Trainer 2 day

Which part of the course did you find particularly valuable "All of it! Essential training for anyone using Excel "

B.B. Riverford, Excel Essentials

"The nature of this particular course being 11 today was excellent and we really drilled down into the detail that might not have been possible in a larger group. "

I.M. , Redefining PowerPoint Design Create Present with Impact

Which part of the course did you find particularly valuable "Isolating my key tasks and how to field some of the distractions. "

V.W. North East Business Innovation Centre, Time Management

"An enjoyable day! "

R.G. James Jones and Sons Ltd, Excel Level 2

"Another great course from IT Training Solutions! "

A.R. NIHR Clinical Research Network North East and Nort, Adobe Photoshop Level 1

"Really enjoyed the course, [the trainer] was very engaging and most helpful. "

M.C. James Jones, Excel Level 2

Following this training what are you going to do differently "Use my calendar alot more for work and personal use. "

J.L. LHP, Outlook Essentials

"Overall a well structured and well presented course which was very informative "

J. ESH Construction, Microsoft Project Essentials

Which part of the course did you find particularly valuable "All of it "

D.C. anwen construction, Computers for Beginners and Getting Started with MS Office

"[The trainer] was very knowledgeable and enthusiastic, and made sure the content was delivered in an engaging way. "

M.G. Tharsus, Excel Level 3

"Auto Correct this will really help me. "

S.G. Burnetts Solicitors, Word Advanced Features

"I enjoyed it. "

J.C. Lincolnshire Housing Partnership, Document Storage in Microsoft Office 365

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Dealing With Aggression Reviews

"[The trainer] was very knowledgeable, engaging and approachable. The course was very well put together, the content was suitable for someone with little VBASIC knowledge"

L.W. CPI, VBA Essentials using Excel

"Thank you very much, I feel I have learned a great deal."

J.C. , Excel Level 1 Essentials

"Gained a great deal of confidence the timings section in particular will be more than helpful. Very relaxed course, everyone has got something from it."

P.J. Hitachi Rail Europe, Train the Trainer 2 day

Which part of the course did you find particularly valuable "All of it! Essential training for anyone using Excel"

B.B. Riverford, Excel Essentials

"The nature of this particular course being 11 today was excellent and we really drilled down into the detail that might not have been possible in a larger group."

I.M. , Redefining PowerPoint Design Create Present with Impact

Which part of the course did you find particularly valuable "Isolating my key tasks and how to field some of the distractions. "

V.W. North East Business Innovation Centre, Time Management

"An enjoyable day!"

R.G. James Jones and Sons Ltd, Excel Level 2

"Another great course from IT Training Solutions!"

A.R. NIHR Clinical Research Network North East and Nort, Adobe Photoshop Level 1

"Really enjoyed the course, [the trainer] was very engaging and most helpful."

M.C. James Jones, Excel Level 2

Following this training what are you going to do differently "Use my calendar alot more for work and personal use."

J.L. LHP, Outlook Essentials

"Overall a well structured and well presented course which was very informative"

J. ESH Construction, Microsoft Project Essentials

Which part of the course did you find particularly valuable "All of it"

D.C. anwen construction, Computers for Beginners and Getting Started with MS Office

"[The trainer] was very knowledgeable and enthusiastic, and made sure the content was delivered in an engaging way."

M.G. Tharsus, Excel Level 3

"Auto Correct this will really help me."

S.G. Burnetts Solicitors, Word Advanced Features

"I enjoyed it."

J.C. Lincolnshire Housing Partnership, Document Storage in Microsoft Office 365

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More information on aggression aggressive in Sunderland

We provide aggression aggressive courses in Sunderland, our aggression aggressive Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which aggression aggressive Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for aggression aggressive in Sunderland, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Dealing With Aggression training courses are available in in Sunderland, you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

Contact us online or call
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Dealing With Aggression Training Courses in Sunderland

More information on aggression aggressive in Sunderland

Private Courses

Public Scheduled Courses

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)