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Dealing With Aggression Training Courses in Morley

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- Assertiveness Skills
  
  Duration: 1 Day
  
  Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
  
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  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Private Courses:
  Please contact us for a quote
- Conflict Management
  
  Duration: 1 Day
  
  Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
  
  View Full Outline
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Private Courses:
  Please contact us for a quote
- Customer Care Dealing with Difficult and Aggressive Behaviour
  
  Duration: 1 Day
  
  Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
  
  View Full Outline
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Please contact us for a quote
- Telephone Skills
  
  Duration: 1 Day
  
  Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
  
  View Full Outline
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Private Courses:
  Please contact us for a quote
- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
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- Managing Employee Mental Well-being - Managing Stress in Others
  
  Duration: 1 Day
  
  Overview: Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)
  
  As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.
  
  Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.
  
  View Full Outline
  
  Private Courses:
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  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Assertiveness Skills Compare 0/4 Compare	1 Day	Course Dates	View Course

Conflict Management This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care Dealing with Difficult and Aggressive Behaviour This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Telephone Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Managing Employee Mental Well-being - Managing Stress in Others This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Obtain a quote for a private event		View Course

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"The whole course was a good refresher of previous skills "

T.T. Marelli, Excel Level 3

"Fantastic, well recommended "

A.L. GSK, Excel Level 2

Which part of the course did you find particularly valuable "Isolating my key tasks and how to field some of the distractions. "

V.W. North East Business Innovation Centre, Time Management

Which part of the course did you find particularly valuable "Picture insertion repositioning with text "

A.P. Teesworks SC, Word Essentials

"[The trainer] was very good at showcasing all the important bits and the banter was great : "

R.B. WestRock, VBA Essentials using Excel

Following this training what are you going to do differently "I will be a lot more efficient and not waste so much time on Excel figuring things out. "

L.M. Blue Phoenix, Excel Level 1 Essentials

"I thoroughly enjoyed this course and the pace suited me "

J.P. South Tyneside Sunderland NHSFT, Excel Level 2

"Brilliant course "

A. Kookaburra, Microsoft Power BI Desktop

Any other comments or recommendations "I have obtained so much from this course, would recommend to anyone "

A.M. PX Group, Word Advanced Features

"I felt the course was tailored to our current ability and was adapted really well to our needs "

M.W. , PowerPoint Essentials

Any other comments or recommendations "Excellent trainer, very knowledgeable "

M.D. Abraham Moon Sons Ltd, Excel Level 2

Which part of the course did you find particularly valuable "I found the information on bookmarks and page navigation to be particularly helpful. I had previously used Power BI however as I was self taught I had never explored this before. I also found the terminology to be very useful, for example 'Content Pack' it is important to work to the true standards after all. "

J.I. NHS BSA, Microsoft Power BI Desktop

"This will help in our reporting so firstly I am going to have a practice with our own data sets and have no doubt we will use Power BI regularly as the reporting is much more impressive and I am sure the visuals will be very well received by budget managers. "

Z.B. NHSBSA, Microsoft Power BI Desktop

"Learned a lot from today's course that I can take into my workplace "

C.D. nissan nmuk, Excel Level 2

"[The trainer] was very knowledgeable, engaging and approachable. The course was very well put together, the content was suitable for someone with little VBASIC knowledge "

L.W. CPI, VBA Essentials using Excel

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Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.

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Dealing With Aggression Reviews

"The whole course was a good refresher of previous skills"

T.T. Marelli, Excel Level 3

"Fantastic, well recommended "

A.L. GSK, Excel Level 2

Which part of the course did you find particularly valuable "Isolating my key tasks and how to field some of the distractions. "

V.W. North East Business Innovation Centre, Time Management

Which part of the course did you find particularly valuable "Picture insertion repositioning with text"

A.P. Teesworks SC, Word Essentials

"[The trainer] was very good at showcasing all the important bits and the banter was great :"

R.B. WestRock, VBA Essentials using Excel

Following this training what are you going to do differently "I will be a lot more efficient and not waste so much time on Excel figuring things out."

L.M. Blue Phoenix, Excel Level 1 Essentials

"I thoroughly enjoyed this course and the pace suited me"

J.P. South Tyneside Sunderland NHSFT, Excel Level 2

"Brilliant course"

A. Kookaburra, Microsoft Power BI Desktop

Any other comments or recommendations "I have obtained so much from this course, would recommend to anyone "

A.M. PX Group, Word Advanced Features

"I felt the course was tailored to our current ability and was adapted really well to our needs"

M.W. , PowerPoint Essentials

Any other comments or recommendations "Excellent trainer, very knowledgeable "

M.D. Abraham Moon Sons Ltd, Excel Level 2

J.I. NHS BSA, Microsoft Power BI Desktop

Z.B. NHSBSA, Microsoft Power BI Desktop

"Learned a lot from today's course that I can take into my workplace"

C.D. nissan nmuk, Excel Level 2

"[The trainer] was very knowledgeable, engaging and approachable. The course was very well put together, the content was suitable for someone with little VBASIC knowledge"

L.W. CPI, VBA Essentials using Excel

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More information on aggression aggressive in Morley

We provide aggression aggressive courses in Morley, our aggression aggressive Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which aggression aggressive Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for aggression aggressive in Morley, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Dealing With Aggression training courses are available in in Morley, you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)

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Dealing With Aggression Training Courses in Morley

More information on aggression aggressive in Morley

Private Courses

Public Scheduled Courses

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)