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Conflict Training Courses

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- Conflict Management
  
  Duration: 1 Day
  
  Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
  
  View Full Outline
  
  Public Scheduled Dates:
  Prices per delegate. All prices exclude VAT
  
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  Private Courses:
  Please contact us for a quote
- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
  View Full Outline
  
  Public Scheduled Dates:
  Prices per delegate. All prices exclude VAT
  
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  >
  
  Private Courses:
  Please contact us for a quote
- Leadership and Management Development Programme
  
  Duration: 15 Days
  
  Overview: This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.
  
  Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming.
  
  Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book.
  
  This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.
  
  CLARITY 4D PROFILES
  
  As an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team.
  
  The Profile includes sections on:
  Personal style and interacting with others
  Personal strengths and areas of hidden potential
  Value to the Team
  Effective Communication
  
  The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool.
  
  View Full Outline
  
  Private Courses:
  Please contact us for a quote
- Negotiating and Influencing Skills
  
  Duration: 1 Day
  
  Overview: When was the last time you thought about how you influence others, how you change minds, shape opinions, move others to act?
  
  This course will give you greater insight in order to develop your skills and confidence in using your influence - irrespective of your formal role or grade. Improving your skills in influencing, communication and negotiation will help you understand what makes you and other people tick, how to work more effectively and how to develop a convincing personal style to reach mutually satisfactory outcomes in different situations.
  
  View Full Outline
  
  Private Courses:
  Please contact us for a quote
- Team Day
  
  Duration: 1 Day
  
  Overview: The purpose of this highly interactive, practical and fun team development event is for team members to learn more about themselves and the different working styles of others.
  
  Personal effectiveness and communication skills influence both style and behaviour, which has important implications for the development and performance of teams. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.
  
  Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.
  
  Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing working relationships to maximise team performance.
  
  The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions.
  
  View Full Outline
  
  Private Courses:
  Please contact us for a quote
- You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page.
  
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  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Conflict Management This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Leadership and Management Development Programme Compare 0/4 Compare	15 Days	Obtain a quote for a private event		View Course

Negotiating and Influencing Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Obtain a quote for a private event		View Course

Team Day Compare 0/4 Compare	1 Day	Obtain a quote for a private event		View Course

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"Its a good overview of the whole programme "

G.V. Direct Rail Services, Microsoft Project Essentials

Which part of the course did you find particularly valuable "Everything about the course, as a beginner I have learnt valuable information through out "

B.E. Nordem Ltd, Sage Payroll

"Looking forward to putting what I've learnt into practice! "

C.G. Northumbria University, Microsoft Power BI Desktop

"Excellent course "

G.N. , PowerPoint Essentials

"Loved the interactive group discussions/activities "

J.H. Alnwick Medical Group, Coaching and Mentoring

Any other comments or recommendations "Excellent trainer, very knowledgeable "

M.D. Abraham Moon Sons Ltd, Excel Level 2

"Many thanks ... good initial overview. "

A.S.L. United Reformed Church Northern Synod, SharePoint and Teams Overview

"challenging in a good way. "

M.W. CMR, Excel Level 1 Essentials

"I know how to do formula's now so that's really going to help me day to day. I also know lots of short cuts now too. "

L.D. , Excel Level 1 Essentials

Which part of the course did you find particularly valuable "Extremely knowledgeable training and very clear, consistent teaching style of the trainer. Very beneficial and informative training session. "

Y.B. EGGER UK, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

"Great course thank you! "

H.T. HKA, Excel Level 3

Which part of the course did you find particularly valuable "Hot keys, inspiring creativity and better use of smart art and insertion of images "

A.F. , PowerPoint Essentials

Any other comments or recommendations "Enjoyable 2 days, not overbearing and very informative "

J.G. Benfield Park Medical Group, Stepping up to Management

"Was good that the trainer recognised how I felt and took that on board and was great with it "

R.S. Newcastle City Council, Train the Trainer Training Skills for the Workplace

"All good, a fun afternoon made easy, I learned what I needed "

R.G. , Excel Essentials

Virtual Training: What is it? Watch the video:

Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.

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Conflict Reviews

"Its a good overview of the whole programme"

G.V. Direct Rail Services, Microsoft Project Essentials

Which part of the course did you find particularly valuable "Everything about the course, as a beginner I have learnt valuable information through out"

B.E. Nordem Ltd, Sage Payroll

"Looking forward to putting what I've learnt into practice!"

C.G. Northumbria University, Microsoft Power BI Desktop

"Excellent course"

G.N. , PowerPoint Essentials

"Loved the interactive group discussions/activities"

J.H. Alnwick Medical Group, Coaching and Mentoring

Any other comments or recommendations "Excellent trainer, very knowledgeable "

M.D. Abraham Moon Sons Ltd, Excel Level 2

"Many thanks ... good initial overview."

A.S.L. United Reformed Church Northern Synod, SharePoint and Teams Overview

"challenging in a good way."

M.W. CMR, Excel Level 1 Essentials

"I know how to do formula's now so that's really going to help me day to day. I also know lots of short cuts now too."

L.D. , Excel Level 1 Essentials

Y.B. EGGER UK, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

"Great course thank you!"

H.T. HKA, Excel Level 3

Which part of the course did you find particularly valuable "Hot keys, inspiring creativity and better use of smart art and insertion of images"

A.F. , PowerPoint Essentials

Any other comments or recommendations "Enjoyable 2 days, not overbearing and very informative "

J.G. Benfield Park Medical Group, Stepping up to Management

"Was good that the trainer recognised how I felt and took that on board and was great with it "

R.S. Newcastle City Council, Train the Trainer Training Skills for the Workplace

"All good, a fun afternoon made easy, I learned what I needed"

R.G. , Excel Essentials

Why IT Training Solutions?

Friendly, knowledgeable trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
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More information on conflict

We provide conflict courses , our conflict Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which conflict Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for conflict , we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Conflict training courses are available in , you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)

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Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU

Flexible content
Virtual courses
Classroom training
Small class sizes
Course materials included
Lunch and refreshments at our training venues
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Questions encouraged

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Conflict Training Courses

More information on conflict

Private Courses

Public Scheduled Courses

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)