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Dealing With Aggression Training Courses

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- Assertiveness Skills
  
  Duration: 1 Day
  
  Overview: Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Conflict Management
  
  Duration: 1 Day
  
  Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Customer Care Dealing with Difficult and Aggressive Behaviour
  
  Duration: 1 Day
  
  Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Telephone Skills
  
  Duration: 1 Day
  
  Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
- Managing Employee Mental Well-being - Managing Stress in Others
  
  Duration: 1 Day
  
  Overview: Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)
  
  As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.
  
  Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.
  
  Private Courses:
  Please contact us for a quote
  
  View Full Course
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  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Assertiveness Skills Compare 0/4 Compare	1 Day	Course Dates	View Course

Conflict Management This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care Dealing with Difficult and Aggressive Behaviour This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Telephone Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Managing Employee Mental Well-being - Managing Stress in Others This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Obtain a quote for a private event		View Course

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Following this training what are you going to do differently "I will do things much quicker ! "

K.K. NHSBSA, PowerPoint Essentials

"I found it valuable being taken through all the different sections in each module. "

E.M. Newcastle GP Services, Sage Accounts Level 1

"Very satisfied with the course "

V.K. , Excel Level 3

Following this training what are you going to do differently "Use macros more to simplify and make tasks quicker "

K.S. Betech 100PTLtd, Excel Level 3

"Really enjoyed the training, Thank you "

L.G. James Jones and Sons Ltd, Excel Level 1 Essentials

"All of the course gave me a wide insight into Excel and its capabilities. "

M.W. Litterboss Ground Control, Excel Level 1 Essentials

Any other comments or recommendations "Great course. Knowledge is a must. "

J.B. Tharsus, Excel Level 2

Would it be possible to use your feedback in our marketing we only use your initials and organisation name "Very beneficial and informative session with a subject matter expert! "

Y.B. EGGER UK, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

"very nice approach and teacher style "

L.H. SchlegelGiesse, Excel Level 1 Essentials

"Was good that the trainer recognised how I felt and took that on board and was great with it "

R.S. Newcastle City Council, Train the Trainer Training Skills for the Workplace

Following this training what are you going to do differently "Lots! Lots of little shortcuts to remember and use, I will definitely apply all that I've learnt, I knew the basics of many of the functions but great to get more training on them from a pro because I am mainly self taught. "

V.K. , Excel Level 3

Following this training what are you going to do differently "Assess my own behaviour and how it impacts others "

J.A. Cirrus Environmental Ltd, Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile

"Really enjoyed the training and the session "

S.T. Innogy Business Services, Microsoft Project Essentials

"Very well presented course with good information, materials and exercises provided. "

A. Demeter Ltd, Excel Level 3

"Looking forward to trying some of the things I've learned "

M.L. Healthwatch North Tyneside, Excel Level 2

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Dealing With Aggression Reviews

Following this training what are you going to do differently "I will do things much quicker !"

K.K. NHSBSA, PowerPoint Essentials

"I found it valuable being taken through all the different sections in each module."

E.M. Newcastle GP Services, Sage Accounts Level 1

"Very satisfied with the course"

V.K. , Excel Level 3

Following this training what are you going to do differently "Use macros more to simplify and make tasks quicker"

K.S. Betech 100PTLtd, Excel Level 3

"Really enjoyed the training, Thank you"

L.G. James Jones and Sons Ltd, Excel Level 1 Essentials

"All of the course gave me a wide insight into Excel and its capabilities."

M.W. Litterboss Ground Control, Excel Level 1 Essentials

Any other comments or recommendations "Great course. Knowledge is a must."

J.B. Tharsus, Excel Level 2

Would it be possible to use your feedback in our marketing we only use your initials and organisation name "Very beneficial and informative session with a subject matter expert!"

Y.B. EGGER UK, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

"very nice approach and teacher style"

L.H. SchlegelGiesse, Excel Level 1 Essentials

"Was good that the trainer recognised how I felt and took that on board and was great with it "

R.S. Newcastle City Council, Train the Trainer Training Skills for the Workplace

V.K. , Excel Level 3

Following this training what are you going to do differently "Assess my own behaviour and how it impacts others"

J.A. Cirrus Environmental Ltd, Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile

"Really enjoyed the training and the session "

S.T. Innogy Business Services, Microsoft Project Essentials

"Very well presented course with good information, materials and exercises provided."

A. Demeter Ltd, Excel Level 3

"Looking forward to trying some of the things I've learned"

M.L. Healthwatch North Tyneside, Excel Level 2

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More information on aggression aggressive

We provide aggression aggressive courses , our aggression aggressive Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which aggression aggressive Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

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Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.

If a public scheduled course is not available for aggression aggressive , we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.

Dealing With Aggression training courses are available in , you can call us on 0191 377 8377 to discuss your training options, we will be happy to help you find the right training solutions for you.

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Dealing With Aggression Training Courses

More information on aggression aggressive

Private Courses

Public Scheduled Courses

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)