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Overview:
Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
Overview:
This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
Overview:
Agile has caught the attention of business leaders in the UK and globally as a means of managing change, reducing time to market, eliminating waste and attracting and retaining customers. The question is - what is Agile Project Management and how does it differ from traditional waterfall? What are the roles, skills and competencies required?
This two-day foundation certificate course is concerned with the use of Agile practices in projects, product and software development.
The course is designed to ensure the delegate has suitable knowledge of the core concepts of Agile practices, the Agile values and principles, across a breadth of Agile methodologies. It is not aimed at preparing delegates to implement a specific Agile approach.
Overview:
This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.
The focus is on individuals becoming more self-aware and identifying how others impact on ourselves and how we impact on other people. Our ability to understand ourselves and others, increases our ability to become for personally effective and influential.
Personal effectiveness and communication skills are key to delivering in our job role, interacting with people, team working and developing teams and individuals. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication.
Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills.
Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing personal effectiveness and influence. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development tool.
Overview:
This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
This course involves a high level of delegate participation.
At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
Public scheduled prices per delegate. All prices +VAT
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Private Courses:
Please contact us for a quote
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"I can now give feedback in a nice way and follow a training plan "
R.H. Welwyn Components Ltd, Train the Trainer Training Skills for the Workplace
"Fantastic! "
A.S. , Excel Level 2
What were the most useful aspects of the course
"Personality profiling knowing how to understand and respond to others "
R.R. Welwyn Components Ltd, Stepping up to Management
Which part of the course did you find particularly valuable
"Learning how to use the formula to manipulate data "
P.C. NHS Fleet Solutions, Crystal Reports Level 1
Which part of the course did you find particularly valuable
"Learning how to structure training sessions "
S.M. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace
"This course ran through plenty of examples and my questions were answered to help my understanding "
J.C. William Smith Group, Access Advanced Database Design
"Informative, helpful, professional, valuable "
O. , Excel Level 3
Following this training what are you going to do differently
"not sure maybe do some graphs and slicing, just because i can now : "
T.S. SIS mfg, Excel Level 2
"great course and content great trainer "
D.J. Public course, Microsoft Power BI Desktop
Which part of the course did you find particularly valuable
"Structuring my training in a way my trainees will get the best training from myself "
A.W. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace
"I enjoyed it. "
J.C. Lincolnshire Housing Partnership, Document Storage in Microsoft Office 365
"The whole course was a good refresher of previous skills "
T.T. Marelli, Excel Level 3
Following this training what are you going to do differently
"Much better analysis of data use more functions "
V.H. William Smith Group, Excel Level 2
"[The trainer] was great, he explained everything really well and was very helpful when anyone was struggling "
L.T. The Labour Party, Excel Level 3
Which part of the course did you find particularly valuable
"The trainer was willing to help until everyone understood "
H.L. Hoults Ltd, Excel Level 1 Essentials
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
We provide customer courses in Newcastle, our customer Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which customer Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for customer in Newcastle, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.
Newcastle-Upon-Tyne, most commonly referred to as Newcastle, is the largest city in North East England and is situated in the county of Tyne-and-Wear. Newcastle is a culturally-rich city with deep roots in industry and enterprise, which leads to a diverse need for Customer training. Professional Customer courses are available throughout Newcastle as classroom-based and online virtual courses. Our principal training venue in Newcastle can be found in Clavering Place, which is only a few minutes' walk from Newcastle's Central Railway Station, Metro and major bus-links, as well as being within easy access of a host of on-street and public car parks.
However, with so many working remotely, we understand that a lot of people would prefer not to travel for training, therefore, we also provide tutor-led virtual Customer courses. These courses can be attended from anywhere as they take place online using software such a Teams or Zoom. Don’t worry if you haven’t used these before, we walk you through the steps so that you’re ready and relaxed on the day. The choice is yours, for your Customer training in Newcastle, you can choose to attend at our Newcastle venue or from the comfort of your own home, or anywhere else.
You can contact us on 0191 377 8377 to discuss your Customer training in Newcastle, or use our online service to contact us.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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