Training Course

Managing Difficult Conversations

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Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
Date Location Price
20 Sep 2024
Virtual
01 Nov 2024
Virtual
13 Dec 2024
Virtual
19 Sep 2025
Virtual
31 Oct 2025
Virtual
12 Dec 2025
Virtual

Private Training

Flexible dates, location and content. All prices exclude VAT.

Course Duration

3 Hours

Managing Difficult Conversations Course Overview

This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.

Included with this course

    • Comprehensive course materials and exercises

Managing Difficult Conversations Course Content

  • Communication Essentials

    What it means to be an outstanding communicator
    Communication barriers
    Listening skills
    Questioning skills

  • What is a Challenging Conversation?

    Poor performance or conduct
    Investigating a complaint
    Dealing with a grievance
    Discussing personal problems
    Giving bad news

  • Personality Types & Communication Styles

    Emotional Intelligence
    Managing own and other’s emotions

  • The Conversation

    Conversation formulas
    Essential components
    Clear and straightforward language

 

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
Date Location Price
20 Sep 2024
Virtual
01 Nov 2024
Virtual
13 Dec 2024
Virtual
19 Sep 2025
Virtual
31 Oct 2025
Virtual
12 Dec 2025
Virtual

Private Training

Flexible dates, location and content. All prices exclude VAT.
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  • Managing Difficult Conversations Course Options
    Virtual
    Virtual
    These courses can be attended from anywhere.
    Private
    Private
    Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
  • Virtual Training

Which part of the course did you find particularly valuable How to deal with responding to clients difficult scenarios

S.T. TLW Solicitors, Managing Difficult Conversations

Which part of the course did you find particularly valuable How it was very interactive, using the software rather than just watching the trainer is much more useful

H.S. Durham County Council, Microsoft Power BI Desktop

Another very useful course that will help me in my job role, brilliant, thank you.

L.B. Greggs, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

Very good useful course. Trainer was brilliant and I wasn't scared to ask her to show me how to do different parts again.

A.M. James Jones, Excel Level 2

Which part of the course did you find particularly valuable Everything about the course, as a beginner I have learnt valuable information through out

B.E. Nordem Ltd, Sage Payroll

Following this training what are you going to do differently Use macros more to simplify and make tasks quicker

K.S. Betech 100PTLtd, Excel Level 3

All of the course was great

L.T. The Labour Party, Excel Level 3

Very good run course, I learnt a lot of new skills throughout the day.

J.M. James Jones and Sons, Excel Level 2

+ View More Training Reviews

 

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
Date Location Price
20 Sep 2024
Virtual
01 Nov 2024
Virtual
13 Dec 2024
Virtual
19 Sep 2025
Virtual
31 Oct 2025
Virtual
12 Dec 2025
Virtual

Private Training

Flexible dates, location and content. All prices exclude VAT.

 

Please contact us to discuss your Managing Difficult Conversations course, we have many solutions available to ensure you receive the best training possible.
 Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Managing Difficult Conversations course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.  Please contact us to book a place or request a quote for your Managing Difficult Conversations course.
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:9/16/2024 12:04:02 PM