Training Course

Managing Difficult Conversations

PDF
1 Day
This course covers how to prepare in advance of a difficult conversation. You will gain useful techniques, strategies and tips to help make the conversation more productive and less daunting.

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
13 Dec 2024
Virtual Course
attendance
11 Feb 2025
Virtual Course
attendance
15 May 2025
Virtual Course
attendance
13 Aug 2025
Virtual Course
attendance
24 Nov 2025
Virtual Course
attendance

Private Training

Flexible dates, location and content. All prices exclude VAT.

Included with this course

    • Comprehensive course materials and exercises

Managing Difficult Conversations Course Content

  • Communication Essentials

    What it means to be an outstanding communicator
    Communication barriers
    Listening skills
    Questioning skills

  • What is a Challenging Conversation?

    Poor performance or conduct
    Investigating a complaint
    Dealing with a grievance
    Discussing personal problems
    Giving bad news

  • Personality Types & Communication Styles

    Emotional Intelligence
    Managing own and other’s emotions

  • The Conversation

    Conversation formulas
    Essential components
    Clear and straightforward language

 

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
13 Dec 2024
Virtual Course
attendance
11 Feb 2025
Virtual Course
attendance
15 May 2025
Virtual Course
attendance
13 Aug 2025
Virtual Course
attendance
24 Nov 2025
Virtual Course
attendance

Private Training

Flexible dates, location and content. All prices exclude VAT.
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  • Managing Difficult Conversations Course Options
    Virtual
    Virtual
    These courses can be attended from anywhere.
    Private
    Private
    Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
  • Virtual Training

Which part of the course did you find particularly valuable How to deal with responding to clients difficult scenarios

S.T. TLW Solicitors, Managing Difficult Conversations

Liked the course very much, very informative, great tutor

C.C. EggerUK Ltd, Excel Level 2

The course has shown me the easier way to do things I was doing before so I will put that into practice.

L.P. Egger UK, Excel Level 2

Which part of the course did you find particularly valuable Being able to extract multiple bits of data from multiple data sources in such little time

N.Y. Broker Network, Microsoft Power BI Desktop

It was all very useful

M.A. Watmos, Microsoft Office 365 Overview

Any other comments or recommendations Excellent informative course

L.M. HBC Vehicle Services Ltd, Customer Care Dealing with Difficult and Aggressive Behaviour

Really enjoyable

B.S. Direct Rail Services, Excel Level 2

What were the most useful aspects of the course The one to one undivided attention to areas I needed to improve.

M.B. MGL Group, Telephone Skills

+ View More Training Reviews

 

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
13 Dec 2024
Virtual Course
attendance
11 Feb 2025
Virtual Course
attendance
15 May 2025
Virtual Course
attendance
13 Aug 2025
Virtual Course
attendance
24 Nov 2025
Virtual Course
attendance

Private Training

Flexible dates, location and content. All prices exclude VAT.

 

Please contact us to discuss your Managing Difficult Conversations course, we have many solutions available to ensure you receive the best training possible.
 Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Managing Difficult Conversations course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.  Please contact us to book a place or request a quote for your Managing Difficult Conversations course.
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:12/2/2024 7:53:57 AM