Training Course

Conflict Management

PDF
Course Duration: 1 Day

Course Overview

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

Course Objectives

    • Identify what conflict management is and how to deal with it in the workplace by using strategies that work.

Prerequisites

    • No previous knowledge is required.

Course Content

  • Introduction

    What is conflict?

  • Conflict management strategies that work

    The six-step approach to win-win conflict resolution
    Practising everyday conflict resolution skills
    Dealing with the 4 most common sources of conflict that lead to disagreements
    Choosing a management style that fits the situation

  • How to deal with your own anger and emotions

    Safe ways to blow off steam without venting it on people
    How to understand what's really bugging you
    Seven steps you can take to experience your feelings without acting them out
    Expressing yourself without accusation, sarcasm or hostility

  • Responding to anger in others

    How to validate someone's anger without fanning the flames
    One sure-fire way to let the situation cool down before trying to resolve it
    Effective strategies for defusing an escalating argument
    Quickly de-escalating an emotional confrontation with a boss or co-worke

  • Conflict communication skills

    Overcoming the feeling that negative feedback is a personal attack
    Turning negative self-talk into positive affirmations
    Avoiding the eight most common pitfalls to giving negative feedback
    Recognising that difference between valid feedback and a personal put-down

  • Taking care of yourself

    Relaxation skills you can master to control stress and relieve tension
    How to handle rejection and still feel good about yourself
    Setting your limits - how to say ';No'; without generating anger or guilt

Included with this course

    • Lunch and refreshments when training is delivered at our training venues
    • Comprehensive course materials and exercises

 

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
25 Nov 2026
Virtual
£345

Private Training

Private course
Flexible date and location
Please quote for prices

  • Course Options

    Private courses:
    Private course
    Flexible date and location
    Please quote for prices
    Public scheduled courses:
    All prices exclude VAT, prices per delegate.
    25 Nov 2026
    Virtual
    £345
  • Call us on
    0191 377 8377
    to discuss your requirements.
    Mon-Fri 9am-5pm.
    Ask a Question
  • Conflict Management Course Options
    Public Scheduled
    Public Scheduled
    Fixed course content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
    Private
    Private
    Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
    Virtual
    Virtual
    These courses can be attended from anywhere.
  • Virtual Training

 

Course Reviews
How would you rate the course content overall I gained a lot of useful skills

A.R. Welwyn Components Ltd, Conflict Management

What were the most useful aspects of the course Personal adaption of course content to make it relevant to your situation

J.M. Welwyn Components Ltd, Conflict Management

Clear and understandable

S.W. Ballast Phoenix, Conflict Management

Would it be possible to use your feedback in our marketing we only use your initials and organisation name The course was really informative... Would definitely use IT Training Solutions again.

E.R. Kapex Construction, Office 365 Intermediate 365 Small Business or Enterprises

Really good course at an appropriate pace for everyone. I39ve been to a few courses by ITTS and all have been good

M.W. Durham County Council, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

All aspects were enlightening and I am eager to put my new found knowledge to use

T.P. , Excel Level 2

Extremely useful with insights on why you use functions, not only how.

E. , Excel Level 2

The trainer was very professional and great at explaining the various areas of the course.

J.H. Alnwick Medical Group, Coaching and Mentoring

 

 

Please contact us to discuss your Conflict Management course, we have many solutions available to ensure you receive the best training possible.
 Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Conflict Management course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.  Please contact us to book a place or get a quote for your Conflict Management course.
Conflict Magement training courses in North East England, Durham, Washington, Newcastle. Help with managing conflicts.
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:9/13/2026 4:54:23 AM