Training Course

Decision Making and Problem Solving

PDF
1 Day
Common problems are just that - all too common. Often they require a standardised language and approach to problem solving across an entire organisation. This course assists organisations in developing a standardised, yet flexible problem solving process that integrates easily into any current organisational format.

Private Training

Flexible dates, location and content. All prices exclude VAT.

Course Prerequisites

    • No previous knowledge is required.

Course Objectives

    • Understand the need to use time-saving systems to record and solve problems, and appreciate the use of the mind for logical thought rather than as a storage house for information.

Included with this course

    • Lunch and refreshments when training is delivered at our training venues
    • Comprehensive course materials and exercises

Decision Making and Problem Solving Course Content

  • Introduction

    Using a six step model
    Accepting ownership of problems
    Problem-solving vs. decision-making
    It's a learning process

  • Understanding the Problem

    Assessing the problem
    Thinking logically and constructively

  • Collecting Information

    Searching for information
    Asking the right questions
    Talking to the people who matter
    Tapping other sources
    Presenting the facts

  • Getting to the Root of the problem

    Identifying the gap
    Separating symptoms and causes
    Identifying the root cause
    Using other techniques
    Identifying outcomes and restraints

  • Selecting the Options

    Examining all available solutions
    Asking questions
    Exploring common pitfalls
    Thinking laterally
    Developing a single option

  • Choosing the Best Solution

    Reaching an effective decision
    Deciding how to decide
    PMI - plus, minus, interesting
    Taking the logical route
    Relying on your instincts
    Avoiding the pitfalls

  • Getting it Solved

    Building a visual plan
    The art of delegation
    Maximising your chances
    Making things happen
    Learning from your results

 

Private Training

Flexible dates, location and content. All prices exclude VAT.
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    0191 377 8377
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    Mon-Fri 9am-5pm.
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  • Decision Making and Problem Solving Course Options
    Private
    Private
    Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
    Virtual
    Virtual
    These courses can be attended from anywhere.
  • Virtual Training

Course Reviews
"It was all very useful"

M.A. Watmos, Microsoft Office 365 Overview

Which part of the course did you find particularly valuable "Very easy to follow along with Adele, and very easy to understand. The Data Validation and macros will be very valuable. I thought the excel sheet that we were sent was very well set all."

S.R. , Excel Level 3

"Very good useful course. Trainer was brilliant and I wasn't scared to ask her to show me how to do different parts again."

A.M. James Jones, Excel Level 2

"Extremely useful with insights on why you use functions, not only how."

E. , Excel Level 2

"I found all of the course valuable as what I learned was all information I didn't know before."

D.S. , Word Advanced Features

"Very good course would recommend to anyone needing upskilling."

R.B. LYHA, Excel Level 1

Which part of the course did you find particularly valuable "Allocating resources to tasks. Linking tasks and balancing workload "

P.M. Teesside Gas and Liquids, Microsoft Project Essentials

Following this training what are you going to do differently "Increase technical ability and streamline my work. Use more of the functions rather than typing out formulas. "

D.S. Home Office, Excel Level 2

 

Private Training

Flexible dates, location and content. All prices exclude VAT.

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Please contact us to discuss your Decision Making and Problem Solving course, we have many solutions available to ensure you receive the best training possible.
 Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Decision Making and Problem Solving course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.  Please contact us to book a place or request a quote for your Decision Making and Problem Solving course.

General Information

Problem solving training courses in North East England, Durham, Washington, Newcastle, help with dealing with problems, how to handle problems
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:4/28/2025 2:11:31 AM