Training Course

Customer Care

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Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
Date Location Price
16 Oct 2024
Durham
£345
12 Dec 2024
Durham
£345
15 Apr 2025
Durham
£345
15 Oct 2025
Durham
£345
11 Dec 2025
Durham
£345

Private Training

Flexible dates, location and content. All prices exclude VAT.

Course Duration

1 Day

Customer Care Course Overview

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

Customer Care Course Objectives

    • Have an understanding of rapport, the customer's thinking and some of the differences between different customers. Delegates will also be able to embrace complaints and deal with difficult customers.

Included with this course

    • Lunch and refreshments when training is delivered at our training venues
    • Comprehensive course materials and exercises

Customer Care Course Content

  • Introduction

    The need for customer care and what it is
    What's in it for you?
    Customer satisfaction verses customer loyalty
    Who are our customers?

  • Projecting a Professional and Competent Image

    Communicating effectively in all situations
    Verbal and non-verbal communication

  • Understanding Different Personalities

    What is your personal style? - a self-assessment
    Recognising other's styles
    Communicating with other styles

  • Understanding Customer Needs

    Effective listening
    Questioning techniques
    Probing
    Summarising the conversation

  • Handling Complaints

    We need complaints
    Ownership of complaints and problems
    You don't always have to say 'sorry'
    The right way to say 'No'
    Working with your customers, not against them
    Simple methods of dealing with complaints

  • Tough Customers

    Staying cool under pressure
    Dealing with conflict

 

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
Date Location Price
16 Oct 2024
Durham
£345
12 Dec 2024
Durham
£345
15 Apr 2025
Durham
£345
15 Oct 2025
Durham
£345
11 Dec 2025
Durham
£345

Private Training

Flexible dates, location and content. All prices exclude VAT.
  • Call us on
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  • Customer Care Course Options
    Public Scheduled
    Public Scheduled
    Fixed course content, fixed date, fixed location, fixed length, multiple organisations - All you need to do is choose which course you would like to attend and contact us to book!
    Private
    Private
    Flexible course content, flexible training date(s), flexible location(s), variable course length, private to your organisation - Courses can be held at one of our training venues or at another location convenient to you. Training can be set over a number of days or weeks to allow for practice time between training sessions.
    Bespoke
    Bespoke
    Bespoke private training can be based on an existing course or a number of lessons taken from several courses, we can also write bespoke courses for you based on your in-house systems or development program.
    Virtual
    Virtual
    These courses can be attended from anywhere.
  • Virtual Training

The full course was interesting and valuable

J.A. Cirrus Environmental Soultions Ltd, Customer Care

Following this training what are you going to do differently Think about how I engage with my customers and build relationships

J.A. Cirrus Environmental Soultions Ltd, Customer Care

Which part of the course did you find particularly valuable Discussion around dealing with complaints

R.B. Cirrus Environmental Soultions Ltd, Customer Care

Following this training what are you going to do differently I will do things much quicker!

K.K. NHSBSA, PowerPoint Essentials

[The trainer] was very personable and interesting to listen too

J.M. Watmos, Microsoft Office 365 Overview

Excellent session, thank you

C.M. , Excel Level 2

I enjoyed everything as it was very helpful and informative

H.M. , Excel Level 1 Essentials

Great course, look forward to Level 3

J.H. Lighthouse Poole, Excel Level 2

+ View More Training Reviews

 

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
Date Location Price
16 Oct 2024
Durham
£345
12 Dec 2024
Durham
£345
15 Apr 2025
Durham
£345
15 Oct 2025
Durham
£345
11 Dec 2025
Durham
£345

Private Training

Flexible dates, location and content. All prices exclude VAT.

 

Please contact us to discuss your Customer Care course, we have many solutions available to ensure you receive the best training possible.
 Learn with IT Training Solutions. Small course sizes. Course materials included. Flexible Customer Care course content. Expert trainers and tried & tested training methods. Many course materials available online using your personal training account.  Please contact us to book a place or request a quote for your Customer Care course.

General Information

Customer Care training courses in North East England Durham, Washington, Newcastle
IT Training Solutions Ltd
Oakville, 14 Durham Road West, Bowburn, Durham, DH6 5AU
0191 377 8377
ittrainingsolutions.co.uk
Printed:9/11/2024 11:06:36 AM