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Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
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"I was a beginner at course start and found it to be an excellent introduction to all aspects of the program. "
T.W. Network Rail, Microsoft Power BI Desktop
"The whole course was a good refresher of previous skills "
T.T. Marelli, Excel Level 3
Which part of the course did you find particularly valuable
"DAX language, manipulating the data, creating visuals, how to export data into PowerPoint "
L.B. NEPO, Microsoft Power BI Desktop
Following this training what are you going to do differently
"Assess my own behaviour and how it impacts others "
J.A. Cirrus Environmental Ltd, Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile
"Very well presented course and lots of very useful pointers on how to do things. "
G.O. Lighthouse Poole, Excel Level 2
"Very enjoyable course with a lot of good information in a short time. "
J.R. Hitachi Construction Machinery UK, Excel Level 2
Following this training what are you going to do differently
"Be more confident to build my own reports making me more selfsufficient. Be more strategic in my methods. "
L.B. NOCN, Microsoft Power BI Desktop
Are there any aspects of the course which you feel require improvement
"None, I feel greatly informed and had opportunity to discuss and ask what I wanted "
S.R. J2 Research, Time Management
Which part of the course did you find particularly valuable
"Teaching and learning cycle "
E.O. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace
"Very useful and information meaningful. Great answers to questions thrown out during the session "
B. Nobiauk, Microsoft Forms Essentials in Office 365
"This course covered all aspects I needed "
H.M. , Redefining PowerPoint Design Create Present with Impact
What were the most useful aspects of the course
"Self reflection and analysis made me rethink how I will approach situations with more confidence than before "
S.C. PP, Assertiveness Skills
"I now know what I don't know : "
D.S. Watmos, Microsoft Office 365 Overview
Following this training what are you going to do differently
"Build sheets with more quot;depthquot; now I have a better understanding of scope "
L.S. Intermarketing, Excel Level 2
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
"I was a beginner at course start and found it to be an excellent introduction to all aspects of the program."
T.W. Network Rail, Microsoft Power BI Desktop
"The whole course was a good refresher of previous skills"
T.T. Marelli, Excel Level 3
Which part of the course did you find particularly valuable
"DAX language, manipulating the data, creating visuals, how to export data into PowerPoint"
L.B. NEPO, Microsoft Power BI Desktop
Following this training what are you going to do differently
"Assess my own behaviour and how it impacts others"
J.A. Cirrus Environmental Ltd, Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile
"Very well presented course and lots of very useful pointers on how to do things."
G.O. Lighthouse Poole, Excel Level 2
"Very enjoyable course with a lot of good information in a short time."
J.R. Hitachi Construction Machinery UK, Excel Level 2
Following this training what are you going to do differently
"Be more confident to build my own reports making me more selfsufficient. Be more strategic in my methods."
L.B. NOCN, Microsoft Power BI Desktop
Are there any aspects of the course which you feel require improvement
"None, I feel greatly informed and had opportunity to discuss and ask what I wanted"
S.R. J2 Research, Time Management
Which part of the course did you find particularly valuable
"Teaching and learning cycle"
E.O. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace
"Very useful and information meaningful. Great answers to questions thrown out during the session"
B. Nobiauk, Microsoft Forms Essentials in Office 365
"This course covered all aspects I needed"
H.M. , Redefining PowerPoint Design Create Present with Impact
What were the most useful aspects of the course
"Self reflection and analysis made me rethink how I will approach situations with more confidence than before"
S.C. PP, Assertiveness Skills
"I now know what I don't know :"
D.S. Watmos, Microsoft Office 365 Overview
Following this training what are you going to do differently
"Build sheets with more quot;depthquot; now I have a better understanding of scope "
L.S. Intermarketing, Excel Level 2
Why IT Training Solutions?
Friendly,
knowledgeable
trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
Choice of
training locations
100% trainer led
Over 30 years experience training
Your Course Portal
Access your course materials online via your own personal training account*.
We provide phone training in Newcastle, our phone Training can be available as scheduled or private training, meaning that you can benefit from training that fits your exact requirements. If you are unsure which phone Training would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Training
Private Training the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Training
Scheduled Training easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for phone in Newcastle, we can provide private, or onsite, training for you in your location. One way or another, contact us to let us know how we can help or to book your training.
Newcastle-Upon-Tyne, most commonly referred to as Newcastle, is the largest city in North East England and is situated in the county of Tyne-and-Wear. Newcastle is a culturally-rich city with deep roots in industry and enterprise, which leads to a diverse need for Phone training. Professional Phone courses are available throughout Newcastle as classroom-based and online virtual courses. Our principal training venue in Newcastle can be found in Clavering Place, which is only a few minutes' walk from Newcastle's Central Railway Station, Metro and major bus-links, as well as being within easy access of a host of on-street and public car parks.
However, with so many working remotely, we understand that a lot of people would prefer not to travel for training, therefore, we also provide tutor-led virtual Phone courses. These courses can be attended from anywhere as they take place online using software such a Teams or Zoom. Don’t worry if you haven’t used these before, we walk you through the steps so that you’re ready and relaxed on the day. The choice is yours, for your Phone training in Newcastle, you can choose to attend at our Newcastle venue or from the comfort of your own home, or anywhere else.
You can contact us on 0191 377 8377 to discuss your Phone training in Newcastle, or use our online service to contact us.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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