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Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
Public scheduled prices per delegate. All prices +VAT
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Private Courses:
Please contact us for a quote
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Which part of the course did you find particularly valuable
"Learning how to structure training sessions "
S.M. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace
Following this training what are you going to do differently
"Apply this knowledge to our SEO strategy. Reduce the file sizes of images and use the tools to help report it. "
L.C. Visit County Durham, Search Engine Optimisation
"Set topics covered but also individual objectives discussed and actioned. Material in booklet useful to takeaway. "
A.A. Hill Cross Furniture, Introduction to Supervisory Management
Following this training what are you going to do differently
"Manage 1:1 situations more confidently "
J.F. , Stepping up to Management
Which part of the course did you find particularly valuable
"Hot keys, inspiring creativity and better use of smart art and insertion of images "
A.F. , PowerPoint Essentials
"Very good "
M.B. MGL Group, Telephone Skills
Following this training what are you going to do differently
"Much better analysis of data use more functions "
V.H. William Smith Group, Excel Level 2
Which part of the course did you find particularly valuable
"All of it, particularly graphs and Vlookup function "
K.D. GSK, Excel Level 2
"Enjoyable!! "
M.D. Public course, Excel Level 1 Essentials
Following this training what are you going to do differently
"Increase technical ability and streamline my work. Use more of the functions rather than typing out formulas. "
D.S. Home Office, Excel Level 2
Following this training what are you going to do differently
"I made a lot of notes based on the useful tips [the trainer] shared, it will certainly assist with improving sharing schedules with clients, especially where client driven delays are experienced. "
L.A. Tekmar, Microsoft Project Essentials
Any other comments or recommendations
"Excellent informative course "
L.M. HBC Vehicle Services Ltd, Customer Care Dealing with Difficult and Aggressive Behaviour
Following this training what are you going to do differently
"It will speed up my work with spreadsheets "
A.R. S Sheard Son Limited, Excel Level 3
Please select the words that best describe your learning experience
"for someone who hasn't used computers much this was a great help "
G.H. universal wolf, Excel Level 1 Essentials
"I felt it was the right level and right information "
E.H. , Word Essentials
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
Which part of the course did you find particularly valuable
"Learning how to structure training sessions "
S.M. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace
Following this training what are you going to do differently
"Apply this knowledge to our SEO strategy. Reduce the file sizes of images and use the tools to help report it."
L.C. Visit County Durham, Search Engine Optimisation
"Set topics covered but also individual objectives discussed and actioned. Material in booklet useful to takeaway."
A.A. Hill Cross Furniture, Introduction to Supervisory Management
Following this training what are you going to do differently
"Manage 1:1 situations more confidently "
J.F. , Stepping up to Management
Which part of the course did you find particularly valuable
"Hot keys, inspiring creativity and better use of smart art and insertion of images"
A.F. , PowerPoint Essentials
"Very good"
M.B. MGL Group, Telephone Skills
Following this training what are you going to do differently
"Much better analysis of data use more functions"
V.H. William Smith Group, Excel Level 2
Which part of the course did you find particularly valuable
"All of it, particularly graphs and Vlookup function"
K.D. GSK, Excel Level 2
"Enjoyable!!"
M.D. Public course, Excel Level 1 Essentials
Following this training what are you going to do differently
"Increase technical ability and streamline my work. Use more of the functions rather than typing out formulas. "
D.S. Home Office, Excel Level 2
Following this training what are you going to do differently
"I made a lot of notes based on the useful tips [the trainer] shared, it will certainly assist with improving sharing schedules with clients, especially where client driven delays are experienced."
L.A. Tekmar, Microsoft Project Essentials
Any other comments or recommendations
"Excellent informative course"
L.M. HBC Vehicle Services Ltd, Customer Care Dealing with Difficult and Aggressive Behaviour
Following this training what are you going to do differently
"It will speed up my work with spreadsheets "
A.R. S Sheard Son Limited, Excel Level 3
Please select the words that best describe your learning experience
"for someone who hasn't used computers much this was a great help"
G.H. universal wolf, Excel Level 1 Essentials
"I felt it was the right level and right information"
E.H. , Word Essentials
Why IT Training Solutions?
Friendly,
knowledgeable
trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
Choice of
training locations
100% trainer led
Over 30 years experience training
Your Course Portal
Access your course materials online via your own personal training account*.
We provide phone courses in London, our phone Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which phone Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for phone in London, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.
London is a modern city with excellent transport links and a variety of museums, parks and attractions. A varied range of career opportunities open up in London every year as the need arises. The financial district of London exerts a large influence worldwide and is known for its diversity.
A number of leading educational institutions are located in and around London including universities based on economics, languages, arts, drama and many other areas. When it comes to learning Phone, short Phone courses are available in London to help you brush up your skills or learn something completely new.
We provide Phone courses both online, at our training venues and at our clients’ venues in London.
Whilst transport links are numerous, we understand that you may need to be trained in a short time frame, thus enabling you to learn what you need easily and hassle-free. For this reason, we offer tutor-led virtual Phone courses via applications such as Zoom or Teams, which means you can benefit from your Phone training wherever you are in London. Don’t worry if you haven’t used these tools before, we will help you get set up so you can fully benefit from your course.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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