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Overview:
Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.
Public Scheduled Dates:
Public scheduled prices per delegate. All prices +VAT
Overview:
Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.
Public Scheduled Dates:
Public scheduled prices per delegate. All prices +VAT
Overview:
This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
Public Scheduled Dates:
Public scheduled prices per delegate. All prices +VAT
Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
Public Scheduled Dates:
Public scheduled prices per delegate. All prices +VAT
Overview:
Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
Public Scheduled Dates:
Public scheduled prices per delegate. All prices +VAT
Overview:
Work-related stress (WRS) accounts for 37% of all ill health cases and 45% of all working days lost due to ill health. The total number of working days lost in 2015/16 was 11.7 million. The overall economic cost to Great Britain was estimated to be over £5 billion. (HSE)
As an employer/ manager/supervisor, you have a key role in minimising the risk of stress in the workplace. Understanding how stress can affect the health of staff, reduce their productivity and lead to performance issues for both individuals, teams and your organisation, undoubtedly stands you in good stead to prevent harm and create a positive working environment.
Because stress can be caused by external and internal factors, managers need to be able to help staff by controlling the pressure from the organisation. In addition to be able to offer support to any individual who either approaches you or who you identify as showing signs of stress.
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Which part of the course did you find particularly valuable
"Creating a dashboard "
S. Student, Excel Analysing and Presenting Data with Dashboards and Pivot Tables
"Brilliant course "
M. William Smith, Access Essentials An Introduction to Database Design
"Excellent delivery. Very motivating. "
T.B. Van Leeuwen, Negotiating and Influencing Skills
What were the most useful aspects of the course
"Dealing with customers "
S.O. SSAIB, Telephone Skills
Following this training what are you going to do differently
"A definite will be using the insert function tool using keyboard shortcuts regular till become 2nd nature hopefully ?? "
S.T. UPM Raflatac, Excel Level 2
Following this training what are you going to do differently
"Communicate better with internal and external parties "
J.R. Galliford Try, Assertiveness Skills
"Very happy with what I have learnt. "
J. Lincolnshire Housing Partnership, Excel Level 1 Essentials
Which part of the course did you find particularly valuable
"Shortcuts, pivots, filters, links "
H.P. GSK, Excel Level 2
Following this training what are you going to do differently
"I won't be afraid to use Excel anymore "
K.W. Hart Biologicals, Excel Level 2
"excellent clear training "
G.T. Public course, Microsoft Power BI Desktop
"The whole course was extremely useful and applicable to my role. "
L.S. Northumbria Healthcare NHS FT, Microsoft Power BI Desktop
"I always find training on Teams quite difficult, but I really enjoyed this one and felt that I gained a lot from it. "
S. HMP Isle of Wight, Minute Taking
What were the most useful aspects of the course
"Personality profiling knowing how to understand and respond to others "
R.R. Welwyn Components Ltd, Stepping up to Management
"Informative and easy to understand course "
S.D. Bang Olfsen, Excel Level 1 Essentials
"Covered things that were really suited to me. "
K.F. Cleveland Bridge, Adobe Photoshop Level 1
Virtual Training: What is it?
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Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
Which part of the course did you find particularly valuable
"Creating a dashboard"
S. Student, Excel Analysing and Presenting Data with Dashboards and Pivot Tables
"Brilliant course"
M. William Smith, Access Essentials An Introduction to Database Design
"Excellent delivery. Very motivating."
T.B. Van Leeuwen, Negotiating and Influencing Skills
What were the most useful aspects of the course
"Dealing with customers"
S.O. SSAIB, Telephone Skills
Following this training what are you going to do differently
"A definite will be using the insert function tool using keyboard shortcuts regular till become 2nd nature hopefully ??"
S.T. UPM Raflatac, Excel Level 2
Following this training what are you going to do differently
"Communicate better with internal and external parties"
J.R. Galliford Try, Assertiveness Skills
"Very happy with what I have learnt."
J. Lincolnshire Housing Partnership, Excel Level 1 Essentials
Which part of the course did you find particularly valuable
"Shortcuts, pivots, filters, links "
H.P. GSK, Excel Level 2
Following this training what are you going to do differently
"I won't be afraid to use Excel anymore"
K.W. Hart Biologicals, Excel Level 2
"excellent clear training"
G.T. Public course, Microsoft Power BI Desktop
"The whole course was extremely useful and applicable to my role."
L.S. Northumbria Healthcare NHS FT, Microsoft Power BI Desktop
"I always find training on Teams quite difficult, but I really enjoyed this one and felt that I gained a lot from it."
S. HMP Isle of Wight, Minute Taking
What were the most useful aspects of the course
"Personality profiling knowing how to understand and respond to others"
R.R. Welwyn Components Ltd, Stepping up to Management
"Informative and easy to understand course"
S.D. Bang Olfsen, Excel Level 1 Essentials
"Covered things that were really suited to me."
K.F. Cleveland Bridge, Adobe Photoshop Level 1
Why IT Training Solutions?
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trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
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100% trainer led
Over 30 years experience training
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Access your course materials online via your own personal training account*.
More information on aggression aggressive in London
We provide aggression aggressive courses in London, our aggression aggressive Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which aggression aggressive Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for aggression aggressive in London, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.
London is a modern city with excellent transport links and a variety of museums, parks and attractions. A varied range of career opportunities open up in London every year as the need arises. The financial district of London exerts a large influence worldwide and is known for its diversity.
A number of leading educational institutions are located in and around London including universities based on economics, languages, arts, drama and many other areas. When it comes to learning Dealing With Aggression, short Dealing With Aggression courses are available in London to help you brush up your skills or learn something completely new.
We provide Dealing With Aggression courses both online, at our training venues and at our clients’ venues in London.
Whilst transport links are numerous, we understand that you may need to be trained in a short time frame, thus enabling you to learn what you need easily and hassle-free. For this reason, we offer tutor-led virtual Dealing With Aggression courses via applications such as Zoom or Teams, which means you can benefit from your Dealing With Aggression training wherever you are in London. Don’t worry if you haven’t used these tools before, we will help you get set up so you can fully benefit from your course.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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