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Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
Public scheduled prices per delegate. All prices +VAT
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Private Courses:
Please contact us for a quote
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"Great introduction to a piece of software I've not used before "
N.L. Imperial College Healthcare Trust, Prezi Creating Professional Presentations
"Found the course to be exactly what I needed to move forward in my role. Thank you "
J.T. Recipharm, Excel Level 2
"All of it was really good and gave me a good understanding of onedrive "
N.F. Leeds and Yorkshire Housing Association, OneDrive Essentials
Following this training what are you going to do differently
"Create my own metrics. Analyse statistics "
J.C. CMR UK Ltd, Excel Level 3
"I enjoyed learning about graphs and tables as this will help me within my job. "
S.B. FM Coatings, Excel Level 2
Which part of the course did you find particularly valuable
"All of it "
A.W. WATMOS, Microsoft Forms SharePoint and Power Automate Essentials
Which part of the course did you find particularly valuable
"Different ways to communicate with different types of people "
S.L. Profins Ltd, Introduction to Supervisory Management
Following this training what are you going to do differently
"Use shortcuts more effectively "
W.O. S Sheard Son Limited, Excel Level 3
"Very well presented "
A.C. Engie Fabricom, Excel Level 3
Which part of the course did you find particularly valuable
"I found so many useful features I didn't know existed. I can stop wasting time now! "
S.S.G. Lighthouse, Excel Level 1 Essentials
Following this training what are you going to do differently
"Going to be automating POs into a folder for the planner who can then update once they've been planned. "
J.W. IPL Global, Microsoft Forms Essentials in Office 365
Following this training what are you going to do differently
"Going to implement them into my work now I have a better understanding "
S.R. Yorwaste, Excel Advanced Macros
"[The trainer] covered the basics of using Power BI in a really accessible manner which was easy to understand. "
L.C. NOCN Group, Microsoft Power BI Desktop
Following this training what are you going to do differently
"Communicate better with internal and external parties "
J.R. Galliford Try, Assertiveness Skills
Which part of the course did you find particularly valuable
"All of the course for me was excellence, it has shown me alot of things I did not know you could do and it will help me save time and handle data much better. "
L.H. Esh Group, Excel Level 3
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
"Great introduction to a piece of software I've not used before"
N.L. Imperial College Healthcare Trust, Prezi Creating Professional Presentations
"Found the course to be exactly what I needed to move forward in my role. Thank you"
J.T. Recipharm, Excel Level 2
"All of it was really good and gave me a good understanding of onedrive"
N.F. Leeds and Yorkshire Housing Association, OneDrive Essentials
Following this training what are you going to do differently
"Create my own metrics. Analyse statistics"
J.C. CMR UK Ltd, Excel Level 3
"I enjoyed learning about graphs and tables as this will help me within my job."
S.B. FM Coatings, Excel Level 2
Which part of the course did you find particularly valuable
"All of it"
A.W. WATMOS, Microsoft Forms SharePoint and Power Automate Essentials
Which part of the course did you find particularly valuable
"Different ways to communicate with different types of people"
S.L. Profins Ltd, Introduction to Supervisory Management
Following this training what are you going to do differently
"Use shortcuts more effectively "
W.O. S Sheard Son Limited, Excel Level 3
"Very well presented"
A.C. Engie Fabricom, Excel Level 3
Which part of the course did you find particularly valuable
"I found so many useful features I didn't know existed. I can stop wasting time now!"
S.S.G. Lighthouse, Excel Level 1 Essentials
Following this training what are you going to do differently
"Going to be automating POs into a folder for the planner who can then update once they've been planned."
J.W. IPL Global, Microsoft Forms Essentials in Office 365
Following this training what are you going to do differently
"Going to implement them into my work now I have a better understanding"
S.R. Yorwaste, Excel Advanced Macros
"[The trainer] covered the basics of using Power BI in a really accessible manner which was easy to understand."
L.C. NOCN Group, Microsoft Power BI Desktop
Following this training what are you going to do differently
"Communicate better with internal and external parties"
J.R. Galliford Try, Assertiveness Skills
Which part of the course did you find particularly valuable
"All of the course for me was excellence, it has shown me alot of things I did not know you could do and it will help me save time and handle data much better."
L.H. Esh Group, Excel Level 3
Why IT Training Solutions?
Friendly,
knowledgeable
trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
Choice of
training locations
100% trainer led
Over 30 years experience training
Your Course Portal
Access your course materials online via your own personal training account*.
We provide phone courses in London, our phone Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which phone Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for phone in London, we can provide private, or onsite, courses for you in your location. One way or another, contact us to let us know how we can help or to book your courses.
London is a modern city with excellent transport links and a variety of museums, parks and attractions. A varied range of career opportunities open up in London every year as the need arises. The financial district of London exerts a large influence worldwide and is known for its diversity.
A number of leading educational institutions are located in and around London including universities based on economics, languages, arts, drama and many other areas. When it comes to learning Phone, short Phone courses are available in London to help you brush up your skills or learn something completely new.
We provide Phone courses both online, at our training venues and at our clients’ venues in London.
Whilst transport links are numerous, we understand that you may need to be trained in a short time frame, thus enabling you to learn what you need easily and hassle-free. For this reason, we offer tutor-led virtual Phone courses via applications such as Zoom or Teams, which means you can benefit from your Phone training wherever you are in London. Don’t worry if you haven’t used these tools before, we will help you get set up so you can fully benefit from your course.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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