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Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
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Please note if you delete your cookies, your favourites will disappear.
Following this training what are you going to do differently
"I will do things much quicker ! "
K.K. NHSBSA, PowerPoint Essentials
Which part of the course did you find particularly valuable
"Adding video and loop to my slide show "
G.A. Hyperdrive Innovation Ltd, PowerPoint Essentials
"Excellent course "
R.D. Sintons Law, Adobe Photoshop Level 1
Which part of the course did you find particularly valuable
"The ability to have questions answered during the course. Cost allocation process very useful as most people don't know this is possible "
A.F. DeepOcean 1 UK Ltd, Microsoft Project Essentials
Following this training what are you going to do differently
"Feel more comfortable using Excel at work "
A. , Computers for Beginners and Getting Started with MS Office
"Really helpful training session "
C. V4 Services Ltd, Microsoft Teams in Office 365 Essentials
How would you rate the facilities overall
"Excellent modern facilities "
S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour
"Very useful course. Good venue. "
J.B. , Excel Level 3
Which part of the course did you find particularly valuable
"I found the whole course very valuable , i had no previous knowledge of sage and the trainer was very patient and explained the course in great detail "
N.D. Newcastle GP Services, Sage Accounts Level 1
"Training was pitched at right level, adapted for skill set of attendees, involved everyone and we all learnt something to put into practice "
T.W. Watmos, Outlook Overview and MS Teams for Attendees
Following this training what are you going to do differently
"Pay more attention to my training structure "
A.W. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace
"I found the course really helpful and interesting "
J.L. Rowen Group Ltd, Excel Essentials
"I enjoyed the course and it was very insightful. "
M.B. Rowen Homes, Excel Essentials
Following this training what are you going to do differently
"Put the principles into practice autosum named ranges pivot tables "
B.R.H. Quorn Foods, Excel Level 3
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
Following this training what are you going to do differently
"I will do things much quicker !"
K.K. NHSBSA, PowerPoint Essentials
Which part of the course did you find particularly valuable
"Adding video and loop to my slide show"
G.A. Hyperdrive Innovation Ltd, PowerPoint Essentials
"Excellent course"
R.D. Sintons Law, Adobe Photoshop Level 1
Which part of the course did you find particularly valuable
"The ability to have questions answered during the course. Cost allocation process very useful as most people don't know this is possible"
A.F. DeepOcean 1 UK Ltd, Microsoft Project Essentials
Following this training what are you going to do differently
"Feel more comfortable using Excel at work"
A. , Computers for Beginners and Getting Started with MS Office
"Really helpful training session"
C. V4 Services Ltd, Microsoft Teams in Office 365 Essentials
How would you rate the facilities overall
"Excellent modern facilities "
S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour
"Very useful course. Good venue. "
J.B. , Excel Level 3
Which part of the course did you find particularly valuable
"I found the whole course very valuable , i had no previous knowledge of sage and the trainer was very patient and explained the course in great detail"
N.D. Newcastle GP Services, Sage Accounts Level 1
"Training was pitched at right level, adapted for skill set of attendees, involved everyone and we all learnt something to put into practice"
T.W. Watmos, Outlook Overview and MS Teams for Attendees
Following this training what are you going to do differently
"Pay more attention to my training structure "
A.W. Thermo Fisher Scientific, Train the Trainer Training Skills for the Workplace
"I found the course really helpful and interesting"
J.L. Rowen Group Ltd, Excel Essentials
"I enjoyed the course and it was very insightful."
M.B. Rowen Homes, Excel Essentials
Following this training what are you going to do differently
"Put the principles into practice autosum named ranges pivot tables "
B.R.H. Quorn Foods, Excel Level 3
Why IT Training Solutions?
Friendly,
knowledgeable
trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
Choice of
training locations
100% trainer led
Over 30 years experience training
Your Course Portal
Access your course materials online via your own personal training account*.
We provide phone training in Leeds, our phone Training can be available as scheduled or private training, meaning that you can benefit from training that fits your exact requirements. If you are unsure which phone Training would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Training
Private Training the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Training
Scheduled Training easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for phone in Leeds, we can provide private, or onsite, training for you in your location. One way or another, contact us to let us know how we can help or to book your training.
Leeds is set in the beautiful Yorkshire countryside and is the financial, cultural and commercial heart of West Yorkshire, having become the largest city in the Yorkshire and Humber region. As a city, Leeds has seen a remarkable growth rate for private-sector jobs and therefore has a great demand for IT and personal development skills. Flexible Phone training courses have been in high demand in and around Leeds as many organisations expand and diversify throughout the region. In response to this demand for Phone training, we have developed online and classroom Phone training courses which are now available in Leeds. Both online and classroom Phone courses contain the same content.
You can contact us on 0191 377 8377 to discuss your Phone training in Leeds, or use our online service to contact us.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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