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Sales Sell Sales Training Courses in Newcastle, Leeds throughout the North East and Sale

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- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
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  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Please contact us for a quote
- Customer Care Dealing with Difficult and Aggressive Behaviour
  
  Duration: 1 Day
  
  Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
  
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  Public scheduled prices per delegate. All prices +VAT
  
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- Finance for Non-Finance Managers
  
  Duration: 1 Day
  
  Overview: This hands on one day course is designed to introduce managers and business owners who do not have a background in finance to the financial reports, concepts and terminology which they are likely to come across in business management.
  
  It gives an introduction to the background and principles of UK accounting, and examines the most commonly used management reports which will give an understanding of the business from a finance perspective.
  
  Dummy company data and reports will be used on open group courses, however for a more tailored analysis bespoke training can use your own company reports within the exercises.
  
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  Public scheduled prices per delegate. All prices +VAT
  
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  Please contact us for a quote
- Presentation Skills
  
  Duration: 1 Day
  
  Overview: This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
  
  This course involves a high level of delegate participation.
  
  At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
  
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  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care Dealing with Difficult and Aggressive Behaviour This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Finance for Non-Finance Managers This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Presentation Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

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"All course content very informative and easy to follow. Full of handy information "

C. , Excel Level 2

Which part of the course did you find particularly valuable "Hot keys, inspiring creativity and better use of smart art and insertion of images "

A.F. , PowerPoint Essentials

"I now understand how to use PowerBi and feel confident that I will be able to create my reports through this system "

P.H. Northern Powergrid, Microsoft Power BI Desktop

Which part of the course did you find particularly valuable "How to identify and change my beliefs for the better "

J.R. Galliford Try, Assertiveness Skills

"Thank you for the training. "

J.M. Watmos, Outlook Overview and MS Teams for Hosts

"Very informative, good input and time allowed "

S. , Excel Level 3

Following this training what are you going to do differently "Create better charts, make use of Tables, and make use of the IF Function and Conditional Formatting. I will also now be able to work better with dates, and generate data on timescales between processes. "

D.S. South Tyneside Homes, Excel Level 2

What were the most useful aspects of the course "Job description / person spec templates / what to include "

B.K. Renolit Cramlington Ltd, Interviewing Skills

Following this training what are you going to do differently "I will be able to present and manipulate data at work in a more efficient way. I have learned a lot of new techniques which help to make processes quicker. I will not be scared to see what Excel can actually do and using my booklet I can take my time and keep learning as I grow my confidence in the use of the system. "

S.A. Fujifilm Diosynth Biotechnologies, Excel Level 2

Following this training what are you going to do differently "Use Teams for the organisation of workload "

N.O. Weldricks, Office 365 Expert 365 Small Business or Enterprises

Following this training what are you going to do differently "I am going to be turning my spreadsheets into tables and naming them. I will also now be able to use the VLOOKUP function that i was previously struggling with. I am also definitely going to use the flash field function. "

B.C. , Excel Level 3

Any other comments or recommendations "I feel as though I have learnt lots of new functions that will assist me in doing my job "

T.W. Nicholsons Sealing Technologies, Excel Level 2

"Excellent course "

G.N. , PowerPoint Essentials

"I would really recommend this training to people that use Excel and want to make their life a bit easier. "

S.A. ASW Assurance, Excel Level 2

Following this training what are you going to do differently "Set up and use a site for our team "

E.B. URC, SharePoint Overview

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Sales Sell Sales Training Courses in Newcastle, Leeds throughout the North East and Sale

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)