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Sales Sell Sales Training Courses in Newcastle, Durham, Darlington, Gateshead, Middlesbrough throughout the North East, Sale and Sunderland

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- Customer Care
  
  Duration: 1 Day
  
  Overview: Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.
  
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  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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  Please contact us for a quote
- Customer Care Dealing with Difficult and Aggressive Behaviour
  
  Duration: 1 Day
  
  Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.
  
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  Public Scheduled Dates:
  Public scheduled prices per delegate. All prices +VAT
  
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- Finance for Non-Finance Managers
  
  Duration: 1 Day
  
  Overview: This hands on one day course is designed to introduce managers and business owners who do not have a background in finance to the financial reports, concepts and terminology which they are likely to come across in business management.
  
  It gives an introduction to the background and principles of UK accounting, and examines the most commonly used management reports which will give an understanding of the business from a finance perspective.
  
  Dummy company data and reports will be used on open group courses, however for a more tailored analysis bespoke training can use your own company reports within the exercises.
  
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  Please contact us for a quote
- Presentation Skills
  
  Duration: 1 Day
  
  Overview: This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.
  
  This course involves a high level of delegate participation.
  
  At the end of the course, delegates will be able to plan, outline, and create a presentation. Delegates will also be able to recognise and apply effective presentation techniques.
  
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  We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377

Course Title	Duration
You don't seem to have any favourites stored yet. To add a favourite, please click on the heart next to any course in the course lists or in the right menu on a course page. Please note if you delete your cookies, your favourites will disappear. We are here to help you find the right training for you, please click here to contact us online or give us a call on 0191 377 8377
Customer Care This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Customer Care Dealing with Difficult and Aggressive Behaviour This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Finance for Non-Finance Managers This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

Presentation Skills This course can be attended online or at a training venue Compare 0/4 Compare	1 Day	Course Dates	View Course

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"[The trainer] was fantastic, an absolute credit to the company. Very well presented and engaging throughout very knowledgeable. "

L.R. Public scheduled course, Excel Level 3

"All aspects were enlightening and I am eager to put my new found knowledge to use "

T.P. , Excel Level 2

"Very useful course. Good venue. "

J.B. , Excel Level 3

"I now know what I don't know : "

D.S. Watmos, Microsoft Office 365 Overview

"I recently attended the Level 1 course, so this was a perfect and relevant next step in my Excel training. Picked up some tips which will assist me everyday back in the office. Great course, much appreciated. "

H.M. Nissan, Excel Level 2

"This course covered all aspects I needed "

H.M. , Redefining PowerPoint Design Create Present with Impact

"Excellent course "

J.C. Great North Air Ambulance Service, Time Management

Which part of the course did you find particularly valuable "All of it! Essential training for anyone using Excel "

B.B. Riverford, Excel Essentials

"Excellent course and trainer. Very informative. "

M.D.M. Public scheduled, Excel Level 2

"Programming bespoke functions, familiarity of code, variety of available techniques. "

P.L. WestRock, VBA Essentials using Excel

"[The trainer] was very patient, and very helpful "

L.F. Durham County Council, Microsoft Power BI Desktop

"Superb course. Possibly the best course I have been on in 22 years in the Fire Service. "

J.W. Durham Darlington Fire Rescue, Excel Level 3

"Have had quite a bit of clerking and minuting experience previously but this was a good all around refresher of key skills, things to think about and new ways of working when it comes to minuting "

I.T. HMPPS, Minute Taking

"It was pitched at the right level for me "

J.M. Watmos, Microsoft Office 365 Overview

"Loved the interactive group discussions/activities "

J.H. Alnwick Medical Group, Coaching and Mentoring

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Sales Sell Sales Training Courses in Newcastle, Durham, Darlington, Gateshead, Middlesbrough throughout the North East, Sale and Sunderland

Contact us online or call 0191 377 8377 (Mon-Fri, 9am-5pm)

Contact us online or call
0191 377 8377 (Mon-Fri, 9am-5pm)