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Overview:
Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.
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What were the most useful aspects of the course
"To see that we all had the same issues as no formal training had been done before. These issues can with the help of the course now be sorted. "
H.D. Her Majestys Prison and Probation Service, Minute Taking
Following this training what are you going to do differently
"Set up and use a site for our team "
E.B. URC, SharePoint Overview
Which part of the course did you find particularly valuable
"How to deal with responding to clients difficult scenarios "
"Great introduction to a piece of software I've not used before "
N.L. Imperial College Healthcare Trust, Prezi Creating Professional Presentations
Which part of the course did you find particularly valuable
"Found out a lot more short cuts to get to things then going the long way round "
S.O. , Word Essentials
"Learnt so much it was great. "
S.P. Impact International, Excel Level 2
How would you rate the facilities overall
"Excellent modern facilities "
S.O. Railway Housing Association, Customer Care Dealing with Difficult and Aggressive Behaviour
"Very useful to learn about the various ways that you can use Macros to not only process data but also to assist with input and validation via forms. "
"I enjoyed the overview and module training. As an introductory course, it gave me a good understanding of the package. "
M.R. Teesworks, Visio Essentials
"It gave me insight into how to give constructive feedback and not be scared to give it to strangers "
R.H. Welwyn Components Ltd, Train the Trainer Training Skills for the Workplace
Which part of the course did you find particularly valuable
"It was useful to gain a wider knowledge on how the pie chart function works. "
S.B. , Excel Level 1 Essentials
"Very enjoyable. The style and content was on point "
T.B. Van Leeuwen, Negotiating and Influencing Skills
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
What were the most useful aspects of the course
"To see that we all had the same issues as no formal training had been done before. These issues can with the help of the course now be sorted."
H.D. Her Majestys Prison and Probation Service, Minute Taking
Following this training what are you going to do differently
"Set up and use a site for our team"
E.B. URC, SharePoint Overview
Which part of the course did you find particularly valuable
"How to deal with responding to clients difficult scenarios "
We provide phone training in London, our phone Training can be available as scheduled or private training, meaning that you can benefit from training that fits your exact requirements. If you are unsure which phone Training would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Training
Private Training the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Training
Scheduled Training easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for phone in London, we can provide private, or onsite, training for you in your location. One way or another, contact us to let us know how we can help or to book your training.
London is a modern city with excellent transport links and a variety of museums, parks and attractions. A varied range of career opportunities open up in London every year as the need arises. The financial district of London exerts a large influence worldwide and is known for its diversity.
A number of leading educational institutions are located in and around London including universities based on economics, languages, arts, drama and many other areas. When it comes to learning Phone, short Phone courses are available in London to help you brush up your skills or learn something completely new.
We provide Phone courses both online, at our training venues and at our clients’ venues in London.
Whilst transport links are numerous, we understand that you may need to be trained in a short time frame, thus enabling you to learn what you need easily and hassle-free. For this reason, we offer tutor-led virtual Phone courses via applications such as Zoom or Teams, which means you can benefit from your Phone training wherever you are in London. Don’t worry if you haven’t used these tools before, we will help you get set up so you can fully benefit from your course.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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