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Overview:
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
Public scheduled prices per delegate. All prices +VAT
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Private Courses:
Please contact us for a quote
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Which part of the course did you find particularly valuable
"Understanding the context I just do things and work out how it works but now understand how why they do what they do "
L. Bloom Procurement, Microsoft Teams in Office 365 Essentials
"Very good trainer. Highlighted some great features of InDesign "
J.P. EGGER, Adobe InDesign Level 1
Following this training what are you going to do differently
"Use pivot tables and charts to display information clearly "
S.B. GSK, Excel Level 3
"Was good that the trainer recognised how I felt and took that on board and was great with it "
R.S. Newcastle City Council, Train the Trainer Training Skills for the Workplace
Which part of the course did you find particularly valuable
"RAFT, Quadrants and contextualising issues. Seeing other people also struggle with or wish to improve these areas "
S.R. J2 Research, Time Management
"Really enjoyed the course and felt I learnt more that I expected "
K.W. James Jones and Sons, Excel Level 1 Essentials
"Really enjoyed the course and meeting [the trainer], who was very patient and knowledgeable : "
M.R. Teesworks, Visio Essentials
"It has given me the confidence to start a spreadsheet from scratch again rather than copying and amending other peoples. "
J.R. Yorwaste, Excel Level 3
"Great that lunch is provided and snacks/brews "
S.L. British Gypsum, Excel Level 2
What were the most useful aspects of the course
"Practical work recommendations that can be applied in the office. "
M.S. Great North Air Ambulance Service, Time Management
"Very enjoyable course "
W.M. Gestamp UK Ltd, Excel Level 1 Essentials
Which part of the course did you find particularly valuable
"Learned some quick, simple ways that I didn't know were there "
C.P. Egger Uk, Excel Level 2
"There was none of the course I didn't find valuable. I especially enjoyed the first part learning about formatting "
J.H. , Excel Level 2
Following this training what are you going to do differently
"Learned how to do speedier shortcuts "
J.R. Sealy UK, Excel Level 2
Following this training what are you going to do differently
"Use Outlook more effectively "
B. LHP, Outlook Essentials
Virtual Training: What is it?
Watch the video:
Welcome to IT Training Solutions!Expert trainers, courses delivered online or in person, small class sizes, flexible content, course materials included and available via your personal training account or in printed form.
Which part of the course did you find particularly valuable
"Understanding the context I just do things and work out how it works but now understand how why they do what they do"
L. Bloom Procurement, Microsoft Teams in Office 365 Essentials
"Very good trainer. Highlighted some great features of InDesign"
J.P. EGGER, Adobe InDesign Level 1
Following this training what are you going to do differently
"Use pivot tables and charts to display information clearly "
S.B. GSK, Excel Level 3
"Was good that the trainer recognised how I felt and took that on board and was great with it "
R.S. Newcastle City Council, Train the Trainer Training Skills for the Workplace
Which part of the course did you find particularly valuable
"RAFT, Quadrants and contextualising issues. Seeing other people also struggle with or wish to improve these areas"
S.R. J2 Research, Time Management
"Really enjoyed the course and felt I learnt more that I expected"
K.W. James Jones and Sons, Excel Level 1 Essentials
"Really enjoyed the course and meeting [the trainer], who was very patient and knowledgeable :"
M.R. Teesworks, Visio Essentials
"It has given me the confidence to start a spreadsheet from scratch again rather than copying and amending other peoples."
J.R. Yorwaste, Excel Level 3
"Great that lunch is provided and snacks/brews"
S.L. British Gypsum, Excel Level 2
What were the most useful aspects of the course
"Practical work recommendations that can be applied in the office."
M.S. Great North Air Ambulance Service, Time Management
"Very enjoyable course"
W.M. Gestamp UK Ltd, Excel Level 1 Essentials
Which part of the course did you find particularly valuable
"Learned some quick, simple ways that I didn't know were there"
C.P. Egger Uk, Excel Level 2
"There was none of the course I didn't find valuable. I especially enjoyed the first part learning about formatting"
J.H. , Excel Level 2
Following this training what are you going to do differently
"Learned how to do speedier shortcuts"
J.R. Sealy UK, Excel Level 2
Following this training what are you going to do differently
"Use Outlook more effectively"
B. LHP, Outlook Essentials
Why IT Training Solutions?
Friendly,
knowledgeable
trainers
Adaptable, flexible training solutions: we work along with you to find training which fits your requirements
Small class sizes
Choice of
training locations
100% trainer led
Over 30 years experience training
Your Course Portal
Access your course materials online via your own personal training account*.
We provide ITIL training in Newcastle, our ITIL Training can be available as scheduled or private training, meaning that you can benefit from training that fits your exact requirements. If you are unsure which ITIL Training would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Training
Private Training the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Training
Scheduled Training easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend.
If a public scheduled course is not available for ITIL in Newcastle, we can provide private, or onsite, training for you in your location. One way or another, contact us to let us know how we can help or to book your training.
Newcastle-Upon-Tyne, most commonly referred to as Newcastle, is the largest city in North East England and is situated in the county of Tyne-and-Wear. Newcastle is a culturally-rich city with deep roots in industry and enterprise, which leads to a diverse need for Itil training. Professional Itil courses are available throughout Newcastle as classroom-based and online virtual courses. Our principal training venue in Newcastle can be found in Clavering Place, which is only a few minutes' walk from Newcastle's Central Railway Station, Metro and major bus-links, as well as being within easy access of a host of on-street and public car parks.
However, with so many working remotely, we understand that a lot of people would prefer not to travel for training, therefore, we also provide tutor-led virtual Itil courses. These courses can be attended from anywhere as they take place online using software such a Teams or Zoom. Don’t worry if you haven’t used these before, we walk you through the steps so that you’re ready and relaxed on the day. The choice is yours, for your Itil training in Newcastle, you can choose to attend at our Newcastle venue or from the comfort of your own home, or anywhere else.
You can contact us on 0191 377 8377 to discuss your Itil training in Newcastle, or use our online service to contact us.
Contact us online or call 0191 377 8377(Mon-Fri, 9am-5pm)
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