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Course ITIL® Continual Service Improvement
  • Course Duration3 Days
  • Course Options
    Please contact us to discuss options for this course
Overview
The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes.

The ITIL® Intermediate Qualification: Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management. The ITIL Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
Prerequisites
    • Delegates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.

      Delegates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required: ITIL® Foundation (includes v3 Foundation or v2 Foundation plus v3 Foundation Bridge) ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
Pre-reading
A copy of our "Service management as a practice" document will be provided.
Materials
A full copy of all course slides, with room to make your own notes
A personal copy of the Key Element Guide - Service
Design pocketbook
A full copy of the ITIL® Glossary and Acronym List
Course hand-outs to aid further understanding where applicable
Sample questions
Individual Benefits
You will gain an understanding on how to ensure that the service is designed in the appropriate manner to meet all of the requirements (both business and IT), thereby improving the quality of the deliverables.

By enabling IT to be able to respond quickly and effectively to the needs of the business, will generate increased team functionality - increased enjoyment of delivering what was required, on time. By having a better understanding of the best-practice framework, it will enable you to identify areas for improvement back at the workplace, and allow you to develop your current role further, and help you do your job better. The reward being advancement within your company and a potential to increase your salary!

Organisational Benefits
By ensuring that the business and IT work together as a team, this will ensure that the design and delivery of a new or changed service meets the customer requirements that will deliver the performance improvements or increased profitability (depending on what the service change was aimed to address). IT staff will be more aligned with the aims of the business as a whole, rather than just the technical aspects.
Target Audience
    • Individuals who require a detailed understanding of the ITIL Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.

      IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved.

      Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules.
      Individuals seeking progress towards the ITIL Master if IT Service Management for which the ITIL Expert is a prerequisite.
What's included
    • For courses held on our premises, complimentary tea, coffee and biscuits are available. Lunch is not provided, however, there is a wide variety of eateries within a short walk of the centre.
    • Comprehensive course materials and exercises

 

Course Dates Please contact us to discuss dates for this course, thank you

 

 

 

 

 

Contact us

  • Name*:*
  • Organisation:
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  • Message*:*
  • Send me a copy of this email
  • Send me course updates from time to time via email

    Your subscription will naturally terminate after your chosen time limit. We will get in touch just before the end so that you can subscribe again if you would like to continue receiving information after that point.

* Required Fields