Alcohol and Drug Awareness
Course Type
Private
: | This outline is available as a private course. Please contact us to arrange this course at a venue and date of your choice. |
Private courses can be held at your site or one of our training venues, and can be customised to fit your requirements.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
You can choose to have a private course based on an existing outline or you can choose the most applicable lessons from a number of different outlines and consolidate them into one course.
We can also write bespoke courses to fit your specific requirements, whether you require training on a standard application or a bespoke inhouse system.
Please contact us to discuss this further on 0191 377 8377.
Course Overview
This course is aimed at frontline staff who have to deal with aggressive behaviour. It will give delegates the opportunity to identify what is acceptable and unacceptable behaviour and how the influence of alcohol and drugs can affect people. Delegates will examine the phases of aggressive behaviour and be helped to develop an approach to remain in control. Delegates will learn how to prevent certain incidents by identifying triggers. Delegates will also learn the tactics for dealing with situations when they arise, as well as dealing with the aftermath.
Course Content
Introduction
- What is unacceptable behaviour?
Why is it important to recognise it early?
Methods to identify the start of this behaviour
Causes of unacceptable behaviour
- Understanding the effects of alcohol and drugs?
What makes people difficult?
What makes people aggressive?
The process of violence
How to deal with your own anger and emotions
- Blow off steam without venting it on people
Understand what's really bugging you
Experience your feelings without acting them out
Express yourself without accusation, sarcasm or hostility
Dealing with difficult behaviour
- Understanding the triggers
Don't use 'fire starters'
Tactics for diffusing situations
Keeping the situation cool
Standing back and be objective
Communications and counselling
Using sympathy and empathy
Speaking positively and assertively
Using non-verbal communication
Understanding body language and how it can be used
Action plan
- Taking it back to the workplace
Training Options
- Private course at your company office throughout the UK, at one of our training venues (Durham, Newcastle or Washington) or at an independent location, convenient to you
- Bespoke course written to your specific needs, at your company office throughout the UK, at our training venue or at an independent location, convenient to you
- For further information please contact us on 0191 377 8377
What's Included
- Relaxed refreshment area at our training venues
- Lunch and refreshments when training is delivered at our training venue
- Comprehensive course manual and exercises
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