ITIL Courses

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    • Overview: The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

      ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

      The course is comprised of interactive learning sessions, exercises which reinforce the knowledge gained and practice exam questions. In preparation for taking the certificate exam on the final day, delegates will need to plan to spend 90-120 minutes each evening on revision and example examination questions.
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"Informative and easy to understand course "

S.D. Bang Olfsen, Excel Level 1 Essentials

"Very useful course. Good venue. "

J.B. , Excel Level 3

"Trainer was excellent, very enthusiastic and knowledgeable. "

A.M. Nissan, Excel Level 2

"Would highly recommend the course. Many thanks "

B.W. Public scheduled course, Excel Level 3

"Loads of very useful tips and explanations, "

C.W. South Tyneside Council, Excel Level 3

"[The trainer] was brillant explained everything and took time to help, course was very enjoyable and relevant to my job "

C.B. , Computers for Beginners and Getting Started with MS Office

Which part of the course did you find particularly valuable "Lookups and Pivot tables but I feel as though I have learned lots from each unit we covered. "

L.W. County Durham Community Foundation, Excel Level 3

"Very happy with what I have learnt. "

J. Lincolnshire Housing Partnership, Excel Level 1 Essentials

"I was happy with all of it as it will allow me to use Excel more confidently "

L.G. Home Office, Excel Level 2

Which part of the course did you find particularly valuable "Extremely knowledgeable training and very clear, consistent teaching style of the trainer. Very beneficial and informative training session. "

Y.B. EGGER UK, Excel Analysing and Presenting Data with Dashboards and Pivot Tables

Which part of the course did you find particularly valuable "Discussion around dealing with complaints "

R.B. Cirrus Environmental Soultions Ltd, Customer Care

"Very patient and understanding trainer "

M.R. GSK, Excel Level 2

"Thank you very much, I feel I have learned a great deal. "

J.C. , Excel Level 1 Essentials

"A good course "

D.O. Merton Council, SharePoint Overview

Are there any aspects of the course which you feel require improvement "I thought the structure of the course was perfect. I was really impressed by the prepopulated worksheet. No improvements to be made. "

B.T. EGGER, Excel Level 2

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