Communication Training

Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile

This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.

4 upcoming dates

Appraisals and PDRs - Managing Performance

Appraisals which are planned, structured and implemented effectively allow managers to improve communications within their team and improve on training and development plans. This course teaches delegates how to manage appraisals and PDR's effectively.

2 upcoming dates

Assertiveness Skills

Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.

1 upcoming date

Building an Effective Team

Effective teamwork is fundamental to the success of any organisation. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organisations in the private, non-profit, and government sectors.

1 upcoming date

Business and Report Writing Skills

A one day programme focused on written business communication.

Dates on request

Conflict Management

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

3 upcoming dates

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

Dates on request

Customer Care Dealing with Difficult and Aggressive Behaviour

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

Dates on request

Delegation - The Art of Effective Delegation

Being able to let go and delegate tasks to others can be one of the hardest managerial responsibilities. The temptation is just to do it yourself – right? You think it will be quicker after all you're likely to do a much better and quicker job and you simply haven’t got the time to show someone else.

Dates on request

Introduction to Supervisory Management

This course is designed for supervisors and first line managers who are new to their roles.

3 upcoming dates

Leadership and Management Development Programme

This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

Dates on request

Managing Employee Mental Well-being - Managing Stress in Others

The aim of this course is to identify stress in self and others and what we can do to manage this that promotes a positive health and wellbeing culture at work.

1 upcoming date

Motivating Employees

Motivated employees who are satisfied, sufficiently challenged and contributing to organisational goals are vital to organisational success. More than monetary compensation is required for employees to be truly motivated. This course shows managers how to maintain a high level of employee motivation.

Dates on request

Negotiating and Influencing Skills

When was the last time you thought about how you influence others, how you change minds, shape opinions, move others to act?

4 upcoming dates

Office 365 Introduction - 365 Small Business or Enterprises

This course is aimed at the user wishing to acquaint themselves with the basic features of Office 365. The course stresses the role of Outlook as an "All in One" messaging, SharePoint for Team collaboration and Lync 2010 for unified communications.

2 upcoming dates

Presentation Skills

This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.

5 upcoming dates

Stepping up to Management

Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others.

2 upcoming dates

The purpose of this highly interactive, practical and fun team development event is for team members to learn more about themselves and the different working styles of others.

Dates on request

What delegates say

Really enjoyed the training, Thank you

James Jones and Sons Ltd

L.G, Excel Level 1

Really enjoyed the training and the session

Innogy Business Services

S.T, Project Essentials

Extremely informative and very beneficial in enhancing my knowledge and skills

South Tyneside Council

A.P, Excel Level 2

Welcome to our communication training tailored for professionals. Proficiency in communication can significantly enhance your ability to build strong relationships, lead teams, and achieve your organizational goals. Our communication training is designed to equip you with the expertise to communicate effectively and professionally within your organization.

Some of our clients include:

More information

Communication Courses

We provide Communication courses , our Communication Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which Communication Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses, easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend. If a public scheduled course is not available for Communication , we can provide private, onsite or virtual courses for you . One way or another, contact us to let us know how we can help or to book your courses.

Brilliant once again.

Durham County Council

M.K, Excel Level 3

Being able to do this course remotely was a huge advantage

NHSBSA

J.H, Microsoft Power BI Desktop

Things I was doing on Excel that would take up hours of my day now only take 10 minutes

THARSUS VISION LTD

S.B, Excel Level 2

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Why train with us

Flexible content
Virtual courses
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Small class sizes
Course materials included
Lunch and refreshments At our training venues
Expert trainers
Questions encouraged

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