Aggression Aggressive Courses for County Durham

Assertiveness Skills

Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.

1 upcoming date

Conflict Management

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

3 upcoming dates

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

Dates on request

Customer Care Dealing with Difficult and Aggressive Behaviour

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

Dates on request

Managing Employee Mental Well-being - Managing Stress in Others

The aim of this course is to identify stress in self and others and what we can do to manage this that promotes a positive health and wellbeing culture at work.

1 upcoming date

Telephone Skills

Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.

3 upcoming dates

What delegates say

I have picked up lots of shortcuts and things I didn't know before today which I will use going forward

Kaefer

K.M, Excel Level 3

GREAT COURSE, WELL PRESENTED!!

Universal Wolf

R, Excel Level 2

Things I was doing on Excel that would take up hours of my day now only take 10 minutes

THARSUS VISION LTD

S.B, Excel Level 2

Enhance your ability to handle aggressive situations with our specialized aggression management courses in County Durham. Our programs are designed for professionals who encounter challenging behaviors, offering effective techniques to manage and reduce aggression in various settings.

Some of our clients include:

More information

Aggression Aggressive Courses for County Durham

We provide Aggression Aggressive courses for County Durham, our Aggression Aggressive Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which Aggression Aggressive Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses for County Durham

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses, easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend. If a public scheduled course is not available for Aggression Aggressive for County Durham, we can provide private, onsite or virtual courses for you for County Durham. One way or another, contact us to let us know how we can help or to book your courses.

[The trainer] was fantastic throughout the day and made me feel at ease as I was a little nervous

Public course

M.D, Excel Level 1

Everything was fantastic

Public scheduled course

L.R, Excel Level 3

Really enjoyed the training and the session

Innogy Business Services

S.T, Project Essentials

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Why train with us

Flexible content
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Lunch and refreshments At our training venues
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