Management Training for Sunderland

Attendance Management

Dates on request

Conflict Management

Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension.

3 upcoming dates

Introduction to Supervisory Management

This course is designed for supervisors and first line managers who are new to their roles.

3 upcoming dates

Leadership and Management Development Programme

This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation.

Dates on request

Project Management Essentials

This two day project management course covers the theory of managing a project. Anyone who needs to plan projects as a core or significant part of their job will benefit from attending.

10 upcoming dates

Project Management Essentials in a Day

This course is aimed at people getting started in managing projects, this interactive, virtual course will give you the key processes and basic techniques of project management with the opportunity to apply your learning to your own projects.

1 upcoming date

Stepping up to Management

Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others.

2 upcoming dates

Stress Management and Powering up Your Mental Resilience

All of us, no matter how successful in our fields, will face adversity at some point in our careers. When the pressure is on, the difference between thriving or not is resilience.

Dates on request

Time Management

Time can only be used once. This course teaches delegates how to manage time effectively. It helps delegates keep priorities in focus and avoid time wasting. The course is interactive and includes a high level of delegate participation.

2 upcoming dates

Customer Care Dealing with Difficult and Aggressive Behaviour

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

Dates on request

Interviewing Skills

This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation.

1 upcoming date

The purpose of this highly interactive, practical and fun team development event is for team members to learn more about themselves and the different working styles of others.

Dates on request

Telephone Skills

Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.

4 upcoming dates

What delegates say

I found the course really helpful and interesting

Rowen Group Ltd

J.L, Excel Essentials

The course flew by and the course convenor was very good at their job. Will definitely be using ITTS courses in the future.

DCC

N.B, Excel Business Intelligence using Excel Power Tools

Really enjoyed the course and felt I learnt more that I expected

James Jones and Sons

K.W, Excel Level 1

Welcome to our extensive management training tailored for professionals. In an era where effective management is key to organizational success, our training is designed to help you develop the skills needed to lead with confidence and drive performance.

Some of our clients include:

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Management Courses for Sunderland

We provide Management courses for Sunderland, our Management Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which Management Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses for Sunderland

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses, easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend. If a public scheduled course is not available for Management for Sunderland, we can provide private, onsite or virtual courses for you for Sunderland. One way or another, contact us to let us know how we can help or to book your courses.

Thoroughly enjoyed it. Can't wait to put it all in to use

Tyne and Wear Fire and Rescue Service

N.F, Excel Level 3

Excellent introduction to all aspects of the program

Network Rail

T.W, Microsoft Power BI Desktop

Everything was fantastic

Public scheduled course

L.R, Excel Level 3

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Why train with us

Flexible content
Virtual courses
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Small class sizes
Course materials included
Lunch and refreshments At our training venues
Expert trainers
Questions encouraged

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