- Attendance Management
- Conflict Management
- Introduction to Supervisory Management
- Leadership and Management Development Programme
- Project Management Essentials
- Project Management Essentials in a Day
- Stepping up to Management
- Stress Management and Powering up Your Mental Resilience
- Time Management
- Customer Care Dealing with Difficult and Aggressive Behaviour
- Interviewing Skills
- Team Day
- Telephone Skills
Recommending to everyone!
Sheard Packaging
M.C., Excel Level 1
Looking forward to putting what I've learnt into practice!
Northumbria University
C.G., Microsoft Power BI Desktop
One of the best courses I have ever attended. The pace was good and there were not any questions that the trainer could not answer
LDEUTC
K.H, Microsoft Power BI Desktop
Course Overviews at a Glance
Attendance Management Course
Course Overview: Please click on the link below to see full course content along with dates and prices View Course
Conflict Management Course
Course Overview: Conflicts can be resolved peacefully and effectively. Peacefully discussing differences of opinion is a healthy way to bring important issues to light and strengthen your relationships with co-workers, managers and suppliers, as well as friends and significant others. This course helps delegates learn how to effectively handle conflict in a way that minimises stress and relieves tension. View Course
Introduction to Supervisory Management Course
Course Overview: This course is designed for supervisors and first line managers who are new to their roles. This course aims to introduce supervisors and first line managers to their new roles, developing particular awareness and skills in the areas of leadership style, motivation and delegation. View Course
Leadership and Management Development Programme Course
Course Overview: This modular programme is designed to further develop the skills of managers and potential managers. Building leadership capabilities across this level should not only strengthen individual skills but also facilitate the transfer of best practice across the organisation. Between each workshop delegates will be given work assignments to reinforce and embed the skills learned at each workshop. Recognising the busy nature of the delegates role, the design of these assignments will be thought provoking and practical rather than time consuming. Each module comes with its own set of support notes for delegates to put into a ring-binder, which then builds up into a comprehensive management reference book.This highly interactive and practical programme will give delegates an opportunity to learn more about themselves and the different working styles of others to increase individual and team effectiveness. They will be working as individuals, in pairs or small groups, engaging with each other to explore the different approaches. Building a team successfully requires awareness and understanding of the needs for a balanced team. This programme has been designed to give delegates both insight and time to explore their personal preferences, highlighting the benefits of getting the correct balance between both managing the task and leading the team.CLARITY 4D PROFILESAs an optional extra, each delegate will receive either an 11 page Clarity4D Personal Profile or a 20 page Team Profile (recommended). The Profile provides delegates with information on their personality type as an aid to understand more about self and others, which can then be used to identify strategies for enhancing interpersonal relationships and improving communications within the team. The Profile includes sections on: Personal style and interacting with others Personal strengths and areas of hidden potential Value to the Team Effective CommunicationThe Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. Delegates may then go on to use it as a personal development coaching tool. View Course
Project Management Essentials Course
Course Overview: This two day project management course covers the theory of managing a project. Anyone who needs to plan projects as a core or significant part of their job will benefit from attending. An essential ingredient of a successful project is the effective utilisation of the project resources over time. This two day course provides a structured approach to project planning, highlighting the concepts and techniques in a progressive series of steps to enable the delegates to produce realistic and achievable plans. View Course
Project Management Essentials in a Day Course
Course Overview: This course is aimed at people getting started in managing projects, this interactive, virtual course will give you the key processes and basic techniques of project management with the opportunity to apply your learning to your own projects. View Course
Stepping up to Management Course
Course Overview: Managing others can be one of the toughest challenges we face at work, covering a huge range of responsibilities and tasks. This course gives a complete overview of what a manager needs to know, covering both technical and relationship skills. Delegates will leave with a thorough understanding of what good management looks like, and how to use it to get the best from others. View Course
Stress Management and Powering up Your Mental Resilience Course
Course Overview: All of us, no matter how successful in our fields, will face adversity at some point in our careers. When the pressure is on, the difference between thriving or not is resilience.This practical course will give you the tools and knowledge to live and work with less stress by developing your skills in dealing with frustration, anxiety and pressure in positive ways. View Course
Time Management Course
Course Overview: Time can only be used once. This course teaches delegates how to manage time effectively. It helps delegates keep priorities in focus and avoid time wasting. The course is interactive and includes a high level of delegate participation. View Course
Customer Care Dealing with Difficult and Aggressive Behaviour Course
Course Overview: This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath. View Course
Interviewing Skills Course
Course Overview: This interactive course enhances interview skills by providing an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and following up. This includes a high level of delegate participation. View Course
Team Day Course
Course Overview: The purpose of this highly interactive, practical and fun team development event is for team members to learn more about themselves and the different working styles of others. Personal effectiveness and communication skills influence both style and behaviour, which has important implications for the development and performance of teams. Further development in these skills will have an impact on many areas of day-to-day work e.g. meetings, problem solving; time-management; decision-making and all aspects of communication. Delegates will have an opportunity to focus on their own personal effectiveness and style and through this, further develop their interpersonal skills. Each delegate will receive a personal profile, which provides them with information on their personality type, as an aid to understand more about self and others. This will then be used to identify strategies for enhancing working relationships to maximise team performance. The Profile will be used as a working document throughout the programme as a basis for self-analysis and group discussions. View Course
Telephone Skills Course
Course Overview: Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints. View Course
Some of our clients include:
Management Courses
We provide Management courses , our Management Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which Management Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.
Private Courses
Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.
Public Scheduled Courses
Scheduled Courses, easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend. If a public scheduled course is not available for Management , we can provide private, onsite or virtual courses for you . One way or another, contact us to let us know how we can help or to book your courses.