Customer Training for Stockport

Good customer care depends on the attitudes and skills of each individual employee. Without it few businesses succeed. People at all levels need to understand how communication works from the customer's perspective and to get an understanding of the best way to approach individual customers.

Dates on request

Customer Care Dealing with Difficult and Aggressive Behaviour

This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control. They will be able to identify triggers which may provoke an incident; understand the tactics for dealing with the situation and methods to deal with the aftermath.

Dates on request

Personal Effectiveness and Communication Skills with Clarity 4D Personality Profile

This one day, highly interactive, fun, yet practical event has been designed for delegates to learn more about themselves and the different styles of others, increasing personal effectiveness to support the achievement of business and personal goals.

5 upcoming dates

Presentation Skills

This interactive workshop enables delegates to develop and refine their presentation and public speaking techniques.

6 upcoming dates

Telephone Skills

Effective use of the telephone is an essential skill within every department of every organisation. The telephone is an integral part of an organisation's success. Many people are unaware of the image they portray whilst speaking on the phone. This course teaches delegates how to make and take calls, and how to deal with tough situations on the phone such as complaints.

4 upcoming dates

What delegates say

I found learning about data relationships and models particularly helpful. More generally, being able to build a report excel dashboard from scratch is going to change the way I work for the better.

DCC

N.B, Excel Business Intelligence using Excel Power Tools

All was really useful as never used ChatGPT before

Public course

B.C, ChatGPT Essentials

Fantastic, well recommended

GSK

A.L, Excel Level 2

Welcome to our specialized customer service training designed for professionals. In today's competitive business environment, exceptional customer service is crucial for building strong relationships and ensuring customer satisfaction. Our customer service training provides you with the skills and techniques to handle customer interactions professionally, resolve issues efficiently, and create positive experiences.

Some of our clients include:

More information

Customer Courses for Stockport

We provide Customer courses for Stockport, our Customer Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which Customer Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.

Private Courses for Stockport

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.

Public Scheduled Courses

Scheduled Courses, easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend. If a public scheduled course is not available for Customer for Stockport, we can provide private, onsite or virtual courses for you for Stockport. One way or another, contact us to let us know how we can help or to book your courses.

Really good course

HMP Full Sutton, HMP Gartree

J.E, Minute Taking

Excellent, thorough, thought provoking, interesting

Alnwick Medical Group

T.B, Coaching and Mentoring

great course and content great trainer

Public course

D.J, Microsoft Power BI Desktop

Search courses

We have been providing courses in the UK since 1992. Use the box below to search for your course.

Can't find exactly what you need?

Build your own course or let us design one around your systems and processes.

Contact us online

Why train with us

Flexible content
Virtual courses
Classroom training
Small class sizes
Course materials included
Lunch and refreshments At our training venues
Expert trainers
Questions encouraged

✖

We use cookies to enhance your experience. Please let us know if you accept or reject optional cookies.

Accept Optional Cookies

Reject Optional Cookies

My favourites

Evaluate a course Read 8000+ Reviews

Courses

All Courses Course Articles

Vendors

Microsoft Adobe Google ChatGPT ArcGIS MapInfo

Most Popular

ChatGPT Copilot AI Excel

Personal Development

Leadership and Management Effective Meetings Personal Effectiveness Effective Teams Customer Service and Sales Health and Safety Communication Leadership and Management

Public Schedule

View the Course Schedule

View by course View as a calendar View by month

Book

Book a place

Most Popular Scheduled Courses

Copilot level 2 Excel Level 2 Excel Level 3 Microsoft Power Apps and Power Automate Essentials Excel Business Intelligence using Excel Power Tools

About

Course Information

Course reviews Training venues Course FAQs

About Us

Terms and conditions Privacy policy Who are we

Contact

Enquire online Book on a course Full contact details

Menu

Mon-Fri, 9-5pm0191 377 8377

This site requires JavaScript - JavaScript is currently disabled on your device, please be aware that certain functionality may not work until you enable JavaScript.