• Assertiveness Skills

Assertiveness Skills

1 Day From £345+VAT per person on a public scheduled course Flexible training dates, locations, and content — request a quote for private course details.
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Course Overview

Assertiveness is the quality of being self-assured and confident without being aggressive. Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves. This course focuses on understanding the difference between aggressive, passive and assertive behaviours to improve personal communication effectiveness.

Course Objectives

    • Stand up for their own or other people's rights in a calm and positive way
    • Establish the different styles of communication and the impact they have on others
    • Identify the barriers to effective communication
    • Understand how beliefs and experience influence communication style
    • Evaluate the effectiveness of their own communication style
    • Explore and plan a strategy to improve their personal communication effectiveness

Course Content

  • What is Assertiveness?
  • Understanding communication

    Barriers to effective communication
    Ways to improve communication
    How effective a communicator are you? Communication assessment
    Communication styles and their implications
    Feedback – johari window

  • How to help build, boost and develop self-confidence and assertiveness

    Methods and Techniques

  • Rights and Responsibilities in assertiveness
  • Beliefs

    Unassertive beliefs
    Aggressive beliefs
    Personal reflection

  • Types of Assertion

    Basic
    Empathic
    Escalating
    I - language

  • Behaviours associated with assertive, passive and aggressive communication styles

    Non-verbal behaviour
    Verbal behaviour

  • Personal Action Plan

Prerequisites

    • There are no prerequisites for this course.

Public Scheduled Course Dates

Prices per delegate. All prices exclude VAT.
08 Sep 2025
Durham
£395
26 Nov 2025
Virtual
£345
27 Feb 2026
Virtual
£345
25 Nov 2026
Virtual
£345
Get full course options and prices sent to you via email
 Book a place on a public course
Get an answer to a question via email
Whether you're looking to enhance your skills or help your team grow, our wide range of courses is designed to meet your needs.
Recommending to everyone!

M.C., Sheard Packaging Excel Level 1

Looking forward to putting what I've learnt into practice!

C.G., Northumbria University Microsoft Power BI Desktop

One of the best courses I have ever attended. The pace was good and there were not any questions that the trainer could not answer

K.H, LDEUTC Microsoft Power BI Desktop

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Assertiv Courses

We provide Assertiv courses , our Assertiv Courses can be available as scheduled or private courses, meaning that you can benefit from training that fits your exact requirements. If you are unsure which Assertiv Courses would suit you, or if you would like help deciding, please give us a call on 0191 377 8377 or contact us online, we will be happy to help.


Private Courses

Private Courses the ultimate in flexible training. You choose the timescale, you choose the location, you choose the delegate(s) and you choose the content.


Public Scheduled Courses

Scheduled Courses, easy to book - we set the date, location and outline, so all you need to do is let us know which course you would like to attend. If a public scheduled course is not available for Assertiv , we can provide private, onsite or virtual courses for you . One way or another, contact us to let us know how we can help or to book your courses.